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Added 14 mins ago
Sr Associate Platform Engineer
Scotiabank
Toronto, ON
Collaborate with senior and staff engineers and application teams to support onboarding and platform improvement
Added 14 mins ago
M
Stagiaire en automatisation de l’assurance qualité (AQ) / QA Automation Engineer Intern - Hiver /Winter 2027
McKesson
Montreal, QC
- Full-time
Quality Assurance (QA) Automation Engineer Intern
Added 14 mins ago
M
Stagiaire en automatisation de l'assurance qualité / QA Automation Intern - Hiver/Winter 2027
McKesson
Montreal, QC
- Full-time
Are you passionate about software quality, automation, and emerging AI technologies? As a QA Automation Engineer Intern, you'll gain hands-on experience building automated tests for web and…
Added 29 mins ago
EL
ELYSIS- Spécialiste en industrialisation d'équipements mécaniques / Industrialization Specialist - Mechanical Equipment
ELYSIS LP
Montreal, QC
- Full-time
Compréhension et application des calculs techniques, notammen
Added 30 mins ago
Waste Management Engineering Graduate
GHD Group Pty Ltd
Waterloo, ON
GHD is seeking a Waste Management Graduate Engineer to join one of our fastest growing Canadian Operations in Waterloo, Mississauga, Toronto, or Ottawa, Ontario. This position is a…
Added 30 mins ago
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Développeur Logiciel Principal.e, Plan de Contrôle - Laboratoire d'IA Souveraine
Mila - Institut québécois d'intelligence artificielle
Montreal, QC
- Full-time
Créer l'interface d'administration web de support si nécessaire, l'ingénierie backend et des systèmes distribués restant le cœur de spécialisation du rôle.
Added 30 mins ago
Agentic AI Software Backend & Platform Engineer
Siemens
Kitchener, ON
We are seeking a Backend & AI Engineer, for Siemens Digital Industries Operations Software to help build and scale our Agentic AI platform. The role focuses on solid backend engineering,…
Added 45 mins ago
Bilingual Senior Specialist, Software Engineering (Environment Management)
CMHC - SCHL
Ottawa, ON · Montreal, QC
At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to…
Added 45 mins ago
Software Development Engineer II, S3 Shard Store
Amazon
Vancouver, BC
Added 45 mins ago
BC
Senior Electrical Engineer
Bantrel Co.
Leroy, SK
- Full-time
We are currently seeking a qualified Sr. Electrical Engineer SME to join our Energy team, this position has the opportunity to either be based out of Leroy, SK or work from one of our home…
Added 58 mins ago
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Associate – Front Office Quant Engineer
TD Securities
Toronto, ON
- Full-time
…solutions that advance the firm's analytical capabilities and support business…
Added 58 mins ago
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Infrastructure Engineer – Network, Security & IoT/OT
PineQ Lab Technology
Montreal, QC
- Contract
As a Full Stack Infrastructure Engineer, you will be responsible for the design, analysis, implementation and support of technology systems for the China offices. This will include working…
Added 58 mins ago
BS
Tire and Wheel Engineer
Bartech Staffing
Mississauga, ON
- $80,000 to $100,000 CAD / year
- Contract
…engaged us to assist them in hiring a Direct Hire Tire and Wheel Engineer (Mississauga, Ontario). If you are interested in an opportunity to get your foot in the door with leading company,…
Added 58 mins ago
CF
Building Science Engineer
CEP Forensic
Toronto, ON
- $80,000 to $125,000 CAD / year
- Full-time
Are you passionate about Building Science Engineer and looking for a new challenge? Are you ready to take your engineering skills to the next level? Do you believe that electrical systems…
Added 58 mins ago
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IAM (SailPoint) Software Engineer
Teamrecruiter.com
Ottawa, ON
- Contract
We are seeking an experienced IAM Software Engineer to design, develop, implement, and support secure Identity and Access Management (IAM) solutions across the organization. The successful…
Added 58 mins ago
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Parks Volunteer and Outreach Coordinator
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BC · British Columbia, Canada
- Full-time
Project Engineer - Regional District of Nanaimo
Added 58 mins ago
CA
Data Engineer
Compass, a Kicksaw Company
Montreal, QC
- Full-time
Compass Analytics is excited to recruit a talented and driven Data Engineer to join our growing Analytics Delivery team. The ideal candidate will have a passion for building data solutions,…
Added 1 hour ago
Sales Engineer
Mettler Toledo
Mississauga, ON
As our Inside Sales Engineer, you will work closely with field Sales Representatives to support technical quotes, product specifications, order management, change orders, upgrades, and…
Added 1 hour ago
BS
HIL Simulation Controls Engineer
Bartech Staffing
Toronto, ON · Greater Toronto Area, Canada
- $48 to $50 CAD / hour
- Contract
Plan, communicate and co-ordinate HIL model rollout to support application and features as requested by bench users.
Added 1 hour ago
A
Software Engineer
ALTEN
Sainte-Anne-de-Bellevue, QC
- Full-time
Assurer un support continu et la maintenance des applications existantes, incluant les corrections de bugs et l’optimisation des performances.
Added 1 hour ago
RH
Java Software Engineer
Robert Half
Toronto, ON
- $100,000 to $130,000 CAD / year
- Full-time
We are helping a growing and highly innovative financial services organization with a new Java Engineer to join their Payments Technology team. This is an exciting opportunity for a…
Added 1 hour ago
VA
Aircraft Certification Authority (ACA) - (Non-Deployed)
Voyageur Aviation
Trenton, ON
- Full-time
Accompany special mission teams throughout the world to deliver first class support.
Added 1 hour ago
VA
Aircraft Certification Authority (ACA) - (Non-Deployed)
Voyageur Aviation
Kingston, ON
- Full-time
Accompany special mission teams throughout the world to deliver first class support.
Added 1 hour ago
Staff Product Security Engineer, Reviews
Okta
Toronto, ON
The Staff Product Security Engineer Opportunity
Added 1 hour ago
Senior Machine Learning Engineer, Recommendations
Lyft
Toronto, ON
We are seeking a Senior Machine Learning Engineer to join the Rider Applied AI team and lead the design, development, and deployment of state-of-the-art machine learning and artificial…

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

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Job details

Apply by: Oct 9, 2026
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 4, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Experience troubleshooting Zebra printers or label makers, as well as Zebra barcode scanners
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

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More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, analyzing, and repairing computer systems, hardware, and peripherals. They also provide help desk support by documenting, troubleshooting, and resolving end-user technical issues.

Requirements

Candidates should have 5+ years of experience in the field or an associate's degree in a related area. Proficiency in troubleshooting hardware, specifically Zebra devices, and experience with Microsoft and Mac operating systems are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Zebra printers
Barcode scanners
Microsoft OS
Mac OS X
Help desk
Technical documentation
Customer service
Diagnostic utilities
System upgrades
Problem resolution
Communication skills
Interpersonal skills
Analytical skills

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Zebra Printers
Barcode Scanners
Microsoft
Mac OS X
Help Desk
Troubleshooting
System Upgrades
Diagnostic Utilities
Technical Support
Peripherals
Documentation
Customer Service
IT Communications
Network Implementation
Infrastructure
File Backups
Configuration

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