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Added 11 mins ago
S
Part Time Retail Associate (Optical): Calgary, AB
Specsavers
Calgary, AB
- Part-time
Added 11 mins ago
RB
Associate, Credit Management - Corporate Client Group
Royal Bank of Canada
Toronto, ON
- Full-time
…have strong written and verbal communication skills? As an Associate, you will assist with the management of the portfolio of Corporate Client Group (CCG) Borrowers. This is a middle office…
Added 25 mins ago
PC
ERP Risk, Controls & Security Solutions Manager
PwC Canada
Toronto, ON
- Full-time
Address sub-standard work or work that does not meet firm's/client's expectations.
Added 25 mins ago
PC
Senior Associate -Cyber Security Forward Deployed(Bilingual FR/EN)
PwC Canada
Ottawa, ON
- Full-time
As a Senior Associate – Cyber Security Forward Deployed you are a multi-faceted technologist. You lean heavily into using AI, are comfortable working in a client’s environment, writing…
Added 25 mins ago
MC
Représentant(e) du service à la clientèle – Santé animale / Customer Service Representative – Animal Health
Merck Canada
Kirkland, QC
- Full-time
Excellentes aptitudes en communication orale et écrite, avec une approche centrée sur le client.
Added 25 mins ago
IC
Commercial Financing - Analyst / Associate
Impact Commercial
North Vancouver, BC
- Full-time
Do you want to be part of a fast-growth company with an innovative culture looking to deliver an exceptional client service offer to a dynamic group of small and mid-market businesses?
Added 41 mins ago
T
Personal Banking Associate - Ile des Soeurs (Part-time, 18.75h/week)
TD
Montreal, QC
- Part-time
…partenaires internes appropriés, tout en assurant une expérience client…
Added 56 mins ago
KG
Senior Technology Architect
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Client is seeking for skilled Oracle Fusion Cloud OCI & Security Administrator to manage, support, and secure Oracle Cloud Infrastructure (OCI) and Oracle Fusion Cloud environments. The…
Added 56 mins ago
RJ
Payroll Associate
Raymond James Ltd.
Vancouver, BC
- Full-time
…department reporting to the Payroll Team Lead. The Payroll Associate is responsible for the accurate administration and processing of payroll for multiple entities across multiple…
Added 56 mins ago
Customer Experience Associate - Prince Albert, SK (18.75 hours/week)
Scotiabank
Prince Albert, SK
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 1 hour ago
E
Workday Associate Engagement Manager
ERPA
Canada
- Full-time
ERPA is a client-focused technology services firm committed to maximizing the value of our clients' Workday investments. We specialize in implementing Workday solutions for higher education…
Added 1 hour ago
FR
Security Floater
FirstService Residential Canada
Mississauga, ON
- Full-time
…in the physical building which could cause injury or loss of client’s…
Added 1 hour ago
FR
Security Floater
FirstService Residential Canada
Toronto, ON
- Full-time
…in the physical building which could cause injury or loss of client’s…
Added 1 hour ago
FR
Business Development Lead
FirstService Residential Canada
Mississauga, ON
- Full-time
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace…
Added 1 hour ago
FR
Security Floater
FirstService Residential Canada
Oshawa, ON
- Full-time
…in the physical building which could cause injury or loss of client’s…
Added 1 hour ago
FR
Security Floater
FirstService Residential Canada
Burlington, ON
- Full-time
…in the physical building which could cause injury or loss of client’s…
Added 1 hour ago
FR
Security Floater
FirstService Residential Canada
Hamilton, ON
- Full-time
…in the physical building which could cause injury or loss of client’s…
Added 1 hour ago
FR
Security Floater
FirstService Residential Canada
Oakville, ON
- Full-time
…in the physical building which could cause injury or loss of client’s…
Added 1 hour ago
FR
Security Floater
FirstService Residential Canada
Richmond Hill, ON
- Full-time
…in the physical building which could cause injury or loss of client’s…
Added 1 hour ago
KE
Analyst/Associate
Kanin Energy
Calgary, AB
- Full-time
Kanin Energy is seeking a sharp, motivated Analyst or Associate with a background in power generation related project finance, energy M&A/investment banking, or electricity market analysis…
Added 1 hour ago
R
Associate Advisor
RBC
Toronto, ON
- Full-time
As an Associate Advisor, you will work with an Investment Advisor team and be responsible for overseeing 100+ households independently. You will play a key role in maintaining strong client…
Added 1 hour ago
R
Associate, Wealth Management
RBC
Toronto, ON
- Full-time
As an Associate, you will be a trusted resource to our clients, advisors and branch. Use your administrative and operational skills to help our advisors manage and grow their business.…
Added 1 hour ago
R
Associate, Credit Management - Corporate Client Group
RBC
Toronto, ON
- Full-time
…have strong written and verbal communication skills? As an Associate, you will assist with the management of the portfolio of Corporate Client Group (CCG) Borrowers. This is a middle office…
Added 1 hour ago
P
Senior Associate-Financial Crime and AML
PwC
Toronto, ON · Montreal, QC
- Full-time
…experience across various domains, maintaining the protection of client systems and data. You will apply a broad understanding of cybersecurity principles and practices to address diverse…
Added 1 hour ago
P
ERP Risk, Controls & Security Solutions Manager
PwC
Toronto, ON · Ottawa, ON · Calgary, AB
- Full-time
Address sub-standard work or work that does not meet firm's/client's expectations.

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

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Job details

Apply by: Oct 9, 2026
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 4, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Experience troubleshooting Zebra printers or label makers, as well as Zebra barcode scanners
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

Apply About employer

More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, analyzing, and repairing computer systems, hardware, and peripherals. They also provide help desk support by documenting, troubleshooting, and resolving end-user technical issues.

Requirements

Candidates should have 5+ years of experience in the field or an associate's degree in a related area. Proficiency in troubleshooting hardware, specifically Zebra devices, and experience with Microsoft and Mac operating systems are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Zebra printers
Barcode scanners
Microsoft OS
Mac OS X
Help desk
Technical documentation
Customer service
Diagnostic utilities
System upgrades
Problem resolution
Communication skills
Interpersonal skills
Analytical skills

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Zebra Printers
Barcode Scanners
Microsoft
Mac OS X
Help Desk
Troubleshooting
System Upgrades
Diagnostic Utilities
Technical Support
Peripherals
Documentation
Customer Service
IT Communications
Network Implementation
Infrastructure
File Backups
Configuration

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