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Added 15 mins ago
SI
Teardown Technician - AMS CP/Remanufacturing
Stream-Flo Industries
Edmonton, AB
- Full-time
Unload equipment returns from the oil field as required.
Added 45 mins ago
Sales Engineer
Mettler Toledo
Mississauga, ON
Conduct Preinstall calls with Field Sales Technician and Customers
Added 58 mins ago
WI
Intermediate Air Quality Instrumentation Technician
WSP in Canada
Grande Prairie, AB
- Full-time
Your impact starts here - As an Intermediate Air Quality Instrumentation Technician, you’ll play a key role in delivering high‑quality ambient air monitoring programs that support…
Added 58 mins ago
WI
Intermediate Air Quality Instrumentation Technician
WSP in Canada
Fort Saskatchewan, AB
- Full-time
Your impact starts here - As an Intermediate Air Quality Instrumentation Technician, you’ll play a key role in delivering high‑quality ambient air monitoring programs that support…
Added 1 hour ago
IW
OverIT NextGen FSM Consultant
Info Way Solutions
ON · Ontario, Canada
- Contract
Collaborate with distributed teams across business, IT, and field operations.
Added 1 hour ago
GC
HVAC Services Dispatcher/Scheduler (ETS)
GLP Canada
Mississauga, ON
- Full-time
…delivering a positive customer experience. Working closely with field teams, the parts department, and management, you’ll help keep our operations organized, responsive, and running…
Added 2 hours ago
CF
Fire service account manager
Classic Fire + Life Safety
Winnipeg, MB
- Full-time
Schedule field staff at least two weeks in advance, matching scope to technician and fitter skills and preventing scope creep
Added 3 hours ago
D
Technician, Product administration
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
As a product administration technician, you provide administrative support to Desjardins components and help administer specialized products and member/client accounts. You serve as…
Added 9 hours ago
FS
Outside Sales- Parts & Service- Refuse Equipment
Federal Signal Corporation
Toronto, ON
- Full-time
Conduct regular visits to customers’ job site/ field to inspect machines/ fleets and leverage parts sales opportunities by offering reliable solutions to customers’ requirement
Added 9 hours ago
FS
Heavy Equipment Technician / Mechanic - 310T
Federal Signal Corporation
Innisfil, ON
- Full-time
Similar experience may include Heavy-Duty Mechanic, Field Service Technician, Automotive Mechanic, Small Engine Technician, Diesel Mechanic, Truck and Coach Technician, Heavy Equipment…
Added 12 hours ago
FE
Service Technician
Forum Energy Technologies
Swift Current No. 137, SK · Swift Current, SK
- Full-time
FET delivers advanced products and integrated solutions across the energy, industrial, and renewable sectors. Field Service Technician’s work to prepare, deploy, and support these products…
Added 12 hours ago
CB
Sales & Account Manager
Clean Break Home Services
Surrey, BC
- Full-time
…for someone who thrives on relationships, results, and repeat…
Added 15 hours ago
FE
Service Technician
Forum Energy Technologies
Swift Current, SK
- Full-time
FET delivers advanced products and integrated solutions across the energy, industrial, and renewable sectors. Field Service Technician’s work to prepare, deploy, and support these products…
Added 16 hours ago
S
Junior Parts Technician
SECURE
Edmonton, AB
- Other
To support the on-going growth of our business, we are currently seeking a highly motivated, organized, and hands on Parts Technician to join our team. Reporting to the Maintenance Manager,…
Added 16 hours ago
W
Heavy Duty Technician - Fort McMurray Rotation
Wajax
Regina, SK
- Full-time
Meet requirements of Field Level Hazard and Job Hazard assessments
Added 16 hours ago
I
Medical Laboratory Technician (Nights)
IDEXX
Montreal, QC
- Full-time
Added 16 hours ago
Dispatch
WQS Careers
Edmonton, AB
High school diploma or equivalent required; post-secondary education in business administration, operations, or a related field is considered an asset.
Added 16 hours ago
Estimator
WQS Careers
Edmonton, AB
Post-secondary education in business, estimating, project management, engineering technology, or a related field is considered an asset.
Added 17 hours ago
AN
CGSB Certified NDT Technician (RT/Cedo) - Regina
Apave North America Corp.
Regina, SK
- Full-time
Conducting non-destructive testing (NDT) inspections and examinations at facilities and field sites for a wide range of industries.
Added 18 hours ago
AP
Pest Technician - We'll Train (Base Salary, Commission & Bonus Included)
Abell Pest Control
Langley (District), BC · Langley, BC
- Full-time
Reporting to the Branch Manager, The Pest Technician will be responsible for conducting thorough inspections to a variety of business including residential homes. They identify pest…
Added 18 hours ago
FS
Outside Sales- Parts & Service- Refuse Equipment
Federal Signal Corporation
Vaughan, ON
- Full-time
Conduct regular visits to customers’ job site/ field to inspect machines/ fleets and leverage parts sales opportunities by offering reliable solutions to customers’ requirement
Added 18 hours ago
GF
Service Technician- InnoServ
Gordon Food Service - Canada
Toronto, ON · North York, ON
- Full-time
…accounts and maintains existing chemical and beverage dispensed business and supports sales in assigned…
Added 19 hours ago
D
Technician, Buildings, development and security
Desjardins
Montreal, QC · Levis, QC
- Full-time
As a property management, build-out and safety technician, you assist with fire prevention and building safety and management. You also assist with build-outs. You serve as technical expert…
Added 19 hours ago
SP
High Voltage Electrical Technician
Spark Power
Hamilton, ON
- $50 to $60 CAD / hour
- Full-time
Spark Power, a trusted partner in power in North America, is looking for a High Voltage (NETA) Technician within the GTA area. As a High Voltage (NETA) Technician, you will be performing a…
Added 19 hours ago
SR
Showhome Design Lead
Studio Ridge Residential
Calgary, AB
- Full-time
…distinctive, market-relevant, and aligned with the builder’s brand and business objectives. Manage projects from initial concept through completion, coordinating with internal teams,…

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 9, 2026
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 4, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Experience troubleshooting Zebra printers or label makers, as well as Zebra barcode scanners
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

Apply About employer

More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, analyzing, and repairing computer systems, hardware, and peripherals. They also provide help desk support by documenting, troubleshooting, and resolving end-user technical issues.

Requirements

Candidates should have 5+ years of experience in the field or an associate's degree in a related area. Proficiency in troubleshooting hardware, specifically Zebra devices, and experience with Microsoft and Mac operating systems are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Zebra printers
Barcode scanners
Microsoft OS
Mac OS X
Help desk
Technical documentation
Customer service
Diagnostic utilities
System upgrades
Problem resolution
Communication skills
Interpersonal skills
Analytical skills

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Zebra Printers
Barcode Scanners
Microsoft
Mac OS X
Help Desk
Troubleshooting
System Upgrades
Diagnostic Utilities
Technical Support
Peripherals
Documentation
Customer Service
IT Communications
Network Implementation
Infrastructure
File Backups
Configuration

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