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Added 21 mins ago
D
Marine Electrical Systems Technician
Davie
Quebec, QC
- Full-time
As Marine Electrical Systems Technician , you will be responsible for implementing and controlling the electrical deactivation of all shipboard systems. This role supports the Project…
Added 23 mins ago
DB
Dairy Robot Service Technician
Dortmans Bros Barn Equip Inc.
Salford, ON
- Full-time
…technical skills and the desire to grow as a dairy robot service technician? If so, you’re in the right…
Added 37 mins ago
BT
Fibre Service Technician Supervisor
Beanfield Technologies Inc.
Toronto, ON
- $35 to $39 CAD / hour
- Full-time
As an FST/Support Supervisor, you’ll play a key role in leading and supporting our Field Service Technician (FST) and Support teams. Reporting to the Director of Field Service, you’ll help…
Added 37 mins ago
K
Lockout Tag Out (LOTO) Technician
Kent
Fort McMurray, AB
- Full-time
Kent is looking for a Lockout Tagout (LOTO) Technician to support the Kearl In-Pit Tailings Area Project. This role is responsible for implementing, coordinating, and managing…
Added 39 mins ago
FS
Sales Account Manager
Fire safety and protection LLC
Peterborough, ON · Owen Sound, ON
- $75,000 to $95,000 CAD / year
- Full-time
Bachelor’s degree in business, Marketing, Engineering, or a related field (or equivalent industry experience).
Added 39 mins ago
FS
Sales Account Manager
Fire safety and protection LLC
London, ON
- $70,000 to $90,000 CAD / year
Bachelor’s degree in business, Marketing, Engineering, or a related field (or equivalent industry experience).
Added 39 mins ago
ML
Delivery Driver/Technician
Motion LP
Toronto, ON
- Full-time
Consider joining us as a Delivery Driver/ Service Technician if:
Added 39 mins ago
BG
SERVICE TECHNICIAN - BRITISH COLUMBIA
BV GLAZING
Burnaby, BC
- $65,000 to $75,000 CAD / year
- Full-time
Coordinate work plans with the Service Manager and Field Management.
Added 53 mins ago
MP
Director, Human Resources
Macdonald's Prescriptions
Vancouver, BC
- Full-time
Strengthen our employer brand and relationships with pharmacy schools, technician programs and professional associations.
Added 54 mins ago
J
Mech and Robotics Tech
JLL
Burnaby, BC
- Full-time
As a Mechatronics & Robotics Technician, you will use your skills to support the Operations Maintenance team in repairing and maintaining material handling equipment and pneumatic systems…
Added 1 hour ago
CG
Certification Services Representative - Saskatoon
CWB Group
Saskatoon, SK
- Full-time
Added 1 hour ago
NB
Product Quality Technician
Norco Bikes
Port Coquitlam, BC
- Full-time
…hands-on mechanical skills to join our team as a Product Quality Technician. This role sits at the intersection of Quality, Product Management, and Engineering, providing the hands-on…
Added 1 hour ago
KC
Tax Technician, Compliance
K&P CPAs
Toronto, ON
- Full-time
We look for candidates with a strong educational background in accounting, finance, or a related field. Additionally, CPA certification or progress towards it is highly valued. We seek…
Added 1 hour ago
YR
HVAC Systems Technologist (Technologist II)
York Region (The Regional Municipality of York)
Newmarket, ON
- Full-time
Successful completion of a Community College Diploma in a relevant field or approved combination of education and experience.
Added 2 hours ago
MN
IT Support Technician
Modern Niagara
AB · Calgary, AB
- Full-time
The IT Technician’s role is to provide employees across the organization with reliable technical support and the tools necessary to perform their roles effectively. This involves providing…
Added 2 hours ago
NS
2627-194 - Faculty, Heavy Duty Equipment Repair (Apprenticeship) - Truck & Transport - Sydney Waterfront Campus
Nova Scotia Community College - NSCC
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Temporary
…Truck and Transport Mechanic and Heavy Duty Equipment Repair Technician. Or you have the recognized equivalency of one of the stated journeyperson certifications and extensive occupational…
Added 2 hours ago
D
RESIDENTIAL FIELD TECHNICIANS – Kitchener, ON
DHT
Kitchener, ON
- Full-time
DHT is a growing, Canadian-based technology and field services firm, operating in the Telecommunications and IT sectors.
Added 2 hours ago
CT
Field Networks Technician
Cal Tech Services Inc
Brampton, ON · Regional Municipality of Peel, ON
- Full-time
Added 2 hours ago
B
Fibre Service Technician Supervisor
Beanfield
Toronto, ON
- $35 to $39 CAD / hour
- Full-time
As an FST/Support Supervisor, you’ll play a key role in leading and supporting our Field Service Technician (FST) and Support teams. Reporting to the Director of Field Service, you’ll help…
Added 2 hours ago
HVAC Technician
Reliance Home Comfort
Brampton, ON
By joining Reliance as a HVAC Technician, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for…
Added 2 hours ago
Service Technician
Reliance Home Comfort
Calgary, AB
By joining Reliance as an HVAC Service Technician, you’ll become an important team member and will be provided with the tools you need to succeed. We have ambitious growth plans and are…
Added 2 hours ago
W
Senior Geotechnical Technician
WSP
Saskatoon, SK
- Full-time
Join our Field Services - Major Projects team within Ground Engineering as a Senior Geotechnical Technician based in Saskatoon, Saskatchewan. In this role, you'll contribute to the…
Added 2 hours ago
Field Technician
Nors
Quebec, QC · Laval, Quebec, QC
We are looking for a Field Technician to join our service team in Laval.
Added 2 hours ago
Field Technician
Nors
Quebec, QC · Baie Comeau, Quebec, QC
We are looking for a Field Technician to join our service team in Baie-Comeau.
Added 2 hours ago
TB
IT Support Specialist
The BMI Group
Thorold, ON
- Full-time
Hands-on or field support experience is an asset

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 9, 2026
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 4, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Experience troubleshooting Zebra printers or label makers, as well as Zebra barcode scanners
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

Apply About employer

More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, analyzing, and repairing computer systems, hardware, and peripherals. They also provide help desk support by documenting, troubleshooting, and resolving end-user technical issues.

Requirements

Candidates should have 5+ years of experience in the field or an associate's degree in a related area. Proficiency in troubleshooting hardware, specifically Zebra devices, and experience with Microsoft and Mac operating systems are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Zebra printers
Barcode scanners
Microsoft OS
Mac OS X
Help desk
Technical documentation
Customer service
Diagnostic utilities
System upgrades
Problem resolution
Communication skills
Interpersonal skills
Analytical skills

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Zebra Printers
Barcode Scanners
Microsoft
Mac OS X
Help Desk
Troubleshooting
System Upgrades
Diagnostic Utilities
Technical Support
Peripherals
Documentation
Customer Service
IT Communications
Network Implementation
Infrastructure
File Backups
Configuration

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