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Added 12 mins ago
BG
Retail Finance Manager
Brandt Group of Companies
Red Deer, AB
- Full-time
Brandt Finance Ltd is currently seeking a Retail Finance Manager for our Red Deer Construction and Forestry location.
Added 12 mins ago
UO
Intermediate Medical Office Administrator
University of Ottawa
Ottawa, ON · Minto Sports Complex
- Full-time
Reporting to the Clinical Manager, Student Health and Wellness Centre, the Intermediate Medical Office Administrator (MOA) provides comprehensive medical and administrative support to…
Added 12 mins ago
W
Senior Database Specialist
Walker
Niagara Falls, ON
- Full-time
…environments. Reporting directly to the Enterprise Systems Manager, you’ll be a trusted technical resource for both our IT team and business users. You’ll have the opportunity to assess new…
Added 12 mins ago
CI
Food Services Assistant (2026-1079)
Carewest Innovative Healthcare
Calgary, AB
- Full-time
- Temporary
Reporting to the Manager, Food Services this position is responsible for providing excellent customer service to clients, families, visitors and staff in accordance with established…
Added 12 mins ago
TC
Restaurant Management | Leadership
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- Full-time
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Added 12 mins ago
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Calgary, AB
Added 12 mins ago
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TD
Montreal, QC
- Full-time
Added 12 mins ago
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Financial Crime Risk Investigator I (5512, 5513)
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Toronto, ON
- Full-time
Generally, reports to a Team Manager and do not have direct reports but may be required to influence outcomes indirectly.
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Personal Banker
TD
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- Full-time
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Senior Java Developer, TD Securities
TD
Toronto, ON
- Full-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future…
Added 12 mins ago
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Customer Experience Associate
TD
Kamloops, BC
- Part-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help…
Added 12 mins ago
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Customer Experience Associate
TD
Welland, ON
- Part-time
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Added 12 mins ago
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personal banking associate
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Erin, ON
- Full-time
Added 12 mins ago
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Customer Experience Associate
TD
Canmore, AB
- Part-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock…
Added 12 mins ago
H
Social Worker Degree Senior
HealthCareersInSask.ca
Weyburn, SK
- Full-time
Job Description: The Social Worker - BSW Senior, reporting to the Manager or their designate, will coordinate care for patients, clients and residents. The incumbent will provide case…
Added 12 mins ago
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Disability Absence Consultant (12-Month Contract)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Reporting to Manager, People Operations (Absence Management). We are seeking a Disability Absence Consultant (12-month contract) to provide expert HR support within HR Shared Services…
Added 12 mins ago
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Supervisor (Part Time)
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Medicine Hat, AB
- Part-time
Offer consistent, in the moment feedback to store team and raise performance concerns to Store Manager
Added 12 mins ago
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Customer Service Clerk
Co-op
Île-à-la-Crosse, SK
- Part-time
Working closely with the Manager, you will be responsible for the following:
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Home Centre Associate (Part-Time) - Red Deer Home Centre - Central Alberta Co-op
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Red Deer, AB
- Part-time
Perform additional duties as assigned by the manager
Added 26 mins ago
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Customer Account Executive
Tailscale
Vancouver, BC
- Full-time
…you, please don’t just apply on the website. Find the hiring manager, prospect thoughtfully, and tell us why you’re the best candidate for this…
Added 26 mins ago
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- Full-time
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Added 26 mins ago
SF
Project Manager
Simon Fraser University
Burnaby, BC
- Full-time
This Project Manager will provide Academic Management Systems and the Integrated Faculty Management Systems (IFMS) program senior level project management function, helping to enhance IFMS…
Added 26 mins ago
SE
Quality Control Inspector/Tester
Schneider Electric
AB · Edmonton, AB
- Full-time
…regarding the pay range can be directed to the recruiting / hiring…
Added 26 mins ago
IG
Senior Change Manager
Insight Global
Vancouver, BC
- Contract
Insight Global is seeking a Change Manager for a top mining industry client. This individual will lead the organizational change management efforts supporting enterprise HR technology…

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 9, 2026
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 4, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Experience troubleshooting Zebra printers or label makers, as well as Zebra barcode scanners
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

Apply About employer

More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, analyzing, and repairing computer systems, hardware, and peripherals. They also provide help desk support by documenting, troubleshooting, and resolving end-user technical issues.

Requirements

Candidates should have 5+ years of experience in the field or an associate's degree in a related area. Proficiency in troubleshooting hardware, specifically Zebra devices, and experience with Microsoft and Mac operating systems are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Zebra printers
Barcode scanners
Microsoft OS
Mac OS X
Help desk
Technical documentation
Customer service
Diagnostic utilities
System upgrades
Problem resolution
Communication skills
Interpersonal skills
Analytical skills

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Zebra Printers
Barcode Scanners
Microsoft
Mac OS X
Help Desk
Troubleshooting
System Upgrades
Diagnostic Utilities
Technical Support
Peripherals
Documentation
Customer Service
IT Communications
Network Implementation
Infrastructure
File Backups
Configuration

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