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Added 26 mins ago
FC
Green - Technology Architect
FuntoNetwork Consulting
Ottawa, ON
- $65 to $139 USD / hour
- Contract
…review, application submission, payment tracking, and consultant…
Added 26 mins ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
We are seeking an experienced Solution Architect to support the Province of New Brunswick, with strong experience in IM/IT, application and solutions architecture, enterprise application…
Added 26 mins ago
FC
Green - Application/Software Architect
FuntoNetwork Consulting
Ottawa, ON
- $65 to $139 USD / hour
- Contract
…review, application submission, payment tracking, and consultant…
Added 26 mins ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
We are seeking an experienced Solution Architect to support the Province of New Brunswick, with strong experience in IM/IT, application and solutions architecture, enterprise application…
Added 26 mins ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
We are seeking an experienced Solution Architect to support the Province of New Brunswick, with strong experience in IM/IT, application and solutions architecture, enterprise application…
Added 26 mins ago
FC
Green - Information Management Architect
FuntoNetwork Consulting
Ottawa, ON
- $65 to $139 USD / hour
- Contract
…review, application submission, payment tracking, and consultant…
Added 26 mins ago
ES
Development Manager - EA Sports FC
EA SPORTS
Vancouver, BC
- Full-time
Reporting to a Development Director, a Development Manager (DM) within the game development team ensures the delivery of game features is on time and within budget. You as the DM will…
Added 26 mins ago
SM
RQ11711 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…Visual Studio, and Azure DevOps. The successful candidate will support and maintain existing web applications while developing new web-based initiatives and Learning Management System (LMS)…
Added 26 mins ago
SM
RQ11711 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…Visual Studio, and Azure DevOps. The successful candidate will support and maintain existing web applications while developing new web-based initiatives and Learning Management System (LMS)…
Added 26 mins ago
SM
RQ11711 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…Visual Studio, and Azure DevOps. The successful candidate will support and maintain existing web applications while developing new web-based initiatives and Learning Management System (LMS)…
Added 26 mins ago
S
Product Designer, Connect Risk
Stripe
Toronto, ON
- Full-time
…greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing…
Added 26 mins ago
HR
Contract Manager
Hitachi Rail
Toronto, ON
- Full-time
Support Project Manager with proper negotiation and management of variation orders to maximize returns.
Added 41 mins ago
SF
Sales Development Representative
Safe Fleet
Coquitlam, BC
- Full-time
The Sales Development Representative (SDR) will be the first point of contact for prospective customers looking for information about our products, the consistent voice that checks in with…
Added 41 mins ago
M
Senior Software Engineer - Card Network Integration
Marqeta
Remote, Canada
- Full-time
- Remote
Monthly stipend to support our remote work model
Added 41 mins ago
Principal Product Manager (Healthcare Solutions)
Open Text Corporation
Richmond Hill, ON
We are on a mission to turn information into secure action through digital knowledge workers - and we’re looking for a Principal Product Manager to lead our strategic efforts to define and…
Added 55 mins ago
PP
hotel front desk manager
Park Place Lodge
Fernie, BC
- Full-time
Added 55 mins ago
A
Senior Incident and Problem Manager
Aviso
Vancouver, BC
- $115,000 to $125,000 CAD / year
- Full-time
We're looking to fill an opening for a Senior Incident and Problem Manager to join our Technology Ops & Support Partners team.
Added 55 mins ago
LP
Academic Aide
Lethbridge Polytechnic
Lethbridge, AB
- Internship
Reporting to the Manager, Student Academic Services, this position requires an energetic individual with strong communications skills to support students with disabilities and mental health…
Added 55 mins ago
R
Senior ServiceNow Developer
Raise
Calgary, AB
- Full-time
Degree or Diploma in Computer Science, Information Technology, Engineering, Business Administration, or a related discipline.
Added 55 mins ago
HR
Project Coordinator
Hitachi Rail
Toronto, ON
- Full-time
Provide Administrative Support to the Project Manager(s), Director(s), and Projects Portfolio Director
Added 55 mins ago
HR
Contract Manager / Gestionnaire de contrats
Hitachi Rail
Montreal, QC
- Full-time
Support Project Manager with proper negotiation and management of variation orders to maximize returns.
Added 56 mins ago
A
Représentant(e) des ventes en relations bancaires/Banking Relationship Sales Representative
ADP
Montreal, QC
- Full-time
Added 1 hour ago
LT
Technical Product Manager (Hardware & Accessories)
LMI Technologies
Burnaby, BC
- Full-time
As a Technical Product Manager (Hardware & Accessories) you will be responsible for driving LMI's growth through the development, sourcing, and implementation of new and successful products…
Added 1 hour ago
LT
IT Service Professional
LMI Technologies
Burnaby, BC
- $46,403 to $58,000 CAD / year
- Full-time
Diploma in Information Technology or a related field.
Added 1 hour ago
U
Sr. Services Project Manager - Bilingual (French/English) / Gestionnaire principal(e) de projets de services - Bilingue (Français/Anglais)
UKG
Remote, Canada
- Full-time
- Remote
The Senior Services Project Manager is responsible for the day-to-day delivery of the UKG product suite. The Project Manager is expected to manage all stages of the implementation life…

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

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Job details

Apply by: Oct 9, 2026
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 4, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Experience troubleshooting Zebra printers or label makers, as well as Zebra barcode scanners
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

Apply About employer

More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, analyzing, and repairing computer systems, hardware, and peripherals. They also provide help desk support by documenting, troubleshooting, and resolving end-user technical issues.

Requirements

Candidates should have 5+ years of experience in the field or an associate's degree in a related area. Proficiency in troubleshooting hardware, specifically Zebra devices, and experience with Microsoft and Mac operating systems are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Zebra printers
Barcode scanners
Microsoft OS
Mac OS X
Help desk
Technical documentation
Customer service
Diagnostic utilities
System upgrades
Problem resolution
Communication skills
Interpersonal skills
Analytical skills

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Zebra Printers
Barcode Scanners
Microsoft
Mac OS X
Help Desk
Troubleshooting
System Upgrades
Diagnostic Utilities
Technical Support
Peripherals
Documentation
Customer Service
IT Communications
Network Implementation
Infrastructure
File Backups
Configuration

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