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Added 12 mins ago
Water Operations Technician
Department of Transportation and Infrastructure
Morris, MB
Manitoba Transportation and Infrastructure is running a competition to fill the Water Operations Technician (EA4) position in Morris.
Added 15 mins ago
A
Network & Automation Technician
Artelia
Montreal, QC
- Full-time
As a Network & Automation Technician within the Telecommunications team, you will:
Added 28 mins ago
IC
Residential Field Technician - Durham Region
Intek Communications Inc.
ON · Durham, ON
- Full-time
Job Board / Residential Field Technician - Durham Region
Added 44 mins ago
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Technicien d'atelier / Shop Technician
Everguard
QC · Jonquière, Quebec
- Full-time
If you’re mechanically inclined, safety conscious, and ready to learn, Everguard will give you paid training, real mentorship, and a clear path to become a certified Fire Shop Technician.
Added 59 mins ago
A
Network & Automation Technician
Artelia
Montreal, QC
- Full-time
As a Network & Automation Technician within the Telecommunications team, you will:
Added 1 hour ago
J
Mech and Robotics Tech
JLL
Pitt Meadows, BC · Vancouver, BC
- Full-time
…better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow…
Added 1 hour ago
PI
Structured cabling technician
Pagui inc.
Québec, QC
- $26.5 to $32 CAD / hour
- Full-time
- On-site
Workplace Hazardous Materials Information System (WHMIS) Certificate
Added 1 hour ago
WW
Mobile technician
Wireless Whiz / Whiz Phone Repair
Hamilton, ON
- From $38 CAD / hour
- Full-time
- On-site
Added 1 hour ago
PS
Horticultural technician
Plant Select Inc
Saint-Paul-d'Abbotsford, QC
- From $75,000 CAD / year
- Full-time
- On-site
Added 3 hours ago
EN
NDT - RT2 Technician
Echo NDE
Rocky View No 44, AB · Rocky View County, AB
- Temporary
…and a high-quality product, we strive to offer leading edge technology and our team of technicians are driven to provide the highest quality…
Added 3 hours ago
PH
Pharmacy Technician
Provincial Health Services Authority
Surrey, BC
- Part-time
The Pharmacy Technician processes medication orders that are clinically reviewed for therapeutic appropriateness and approved by a Pharmacist, as well as receive verbal and non-verbal…
Added 4 hours ago
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AV (audiovisual) technician
LSM
Quebec, QC
- Full-time
Added 4 hours ago
MI
Maintenance Technician - Electrician
Magna International
St. Thomas, ON
- $47.66 CAD / hour
- Full-time
…continuously improving our equipment and the utilization of technology to ensure the best quality parts are…
Added 5 hours ago
Automotive Service Technician - North Vancouver
The Jim Pattison Auto Group
North Vancouver, BC
As a Service Technician, you will be responsible for performing a wide range of vehicle maintenance, inspections, diagnostics, and repairs. You will work with a professional team and have…
Added 5 hours ago
EG
Event Audio Visual Technician- Part Time- Fairmont Jasper Park Lodge
Encore Global
Jasper, AB
- Part-time
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position…
Added 6 hours ago
LC
Chemistry Lab Technician RPT
Lambton College
Sarnia, ON
- Internship
…the Interim Dean, Faculty of Applied Science, Engineering, Technology & Trades working up to 24 hours per week at an hourly rate of…
Added 7 hours ago
S
Data Center Technician
Serverfarm
Toronto, ON
- Full-time
…America, Western Europe, and Israel, serving the world's leading technology and hyperscale companies. With Manulife Investment Management's acquisition in 2023 and our award-winning…
Added 10 hours ago
DA
HVAC Repair Technician - Dallas Air Solutions
Dallas Air Solutions, LLC
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
The job of HVAC Technician was established for the purpose/s of providing skilled Heating Ventilation and Air Conditioning (HVAC) services with specific responsibility for identifying…
Added 10 hours ago
UO
Registered Veterinary Technician
University of Prince Edward Island
Charlottetown, PE
- Full-time
If you are passionate and skilled Registered Veterinary Technician (RVT) who thrives in a fast-paced, collaborative environment and is eager to grow your expertise in emergency and critical…
Added 11 hours ago
Simulation Technician
Health Sciences North
Sudbury, ON
Minimum of a three (3) year Diploma in Health Sciences, Information Technology (IT), Biomedical Engineering, or related field.
Added 11 hours ago
Simulation Technician
Health Sciences North
Sudbury, ON
Minimum of a three (3) year Diploma in Health Sciences, Information Technology (IT), Biomedical Engineering, or related field.
Added 11 hours ago
SI
Electrical Engineering Technician / Designer – Fire Alarm & Sprinkler Systems
Synectics Inc.
Waterloo, ON
- $26 to $32 CAD / hour
- Full-time
This opportunity is ideal for a current student or recent graduate of an Electrical Engineering Technician - Industrial program or a similar electrical engineering technology program.
Added 11 hours ago
O
Environmental Technologist
Onterris
Guelph, ON · Oakville, ON · CAN-ON-Oakville-Upper Middle Rd
- Full-time
As an Environmental Technician in Oakville/GTA you’ll be responsible for assisting multiple projects where you will have increasing interaction with our multi-disciplinary staff, regulatory…
Added 12 hours ago
UO
Clinical Teaching Technician, Registered Veterinary Technician, Faculty of Veterinary Medicine
University of Calgary
Calgary, AB
- Full-time
The Faculty of Veterinary Medicine is currently seeking a Full-time Temporary Relief Clinical Teaching Technician for approximately 24 months.
Added 12 hours ago
SM
Intermediate IT/VoIP Support Technician
Starport Managed Services Inc.
Charlottetown, PE
- Full-time
Degree or Diploma in Information Technology, Computer Science or equivalent

Closed listing

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Closing date: Sep 27, 2026
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Sep 27, 2026

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Original job description

Archived listing. The details below describe a past opening.

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Experience troubleshooting Zebra printers or label makers, as well as Zebra barcode scanners
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

About employer

More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, analyzing, and repairing computer systems, hardware, and peripherals. They also provide help desk support by documenting, tracking, and resolving end-user technical issues.

Requirements

Candidates should have 5+ years of experience in the field or an associate's degree in a related area. Proficiency in troubleshooting hardware, specifically Zebra devices, and experience with Microsoft and Mac operating systems are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Zebra printers
Barcode scanners
Microsoft OS
Mac OS X
Help desk
Technical documentation
Customer service
Diagnostic utilities
System upgrades
Problem resolution
Communication skills
Interpersonal skills
Analytical skills

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Zebra Printers
Barcode Scanners
Microsoft
Mac OS X
Help Desk
Troubleshooting
System Upgrades
Diagnostic Utilities
Technical Support
IT Communications
Network Implementation
Documentation
Customer Service
Peripheral Repair
File Backups
Knowledge Base
Analytical Skills

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