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Added 9 mins ago
MC
Senior Cybersecurity Test Engineer (35651)
Myticas Consulting
Ottawa, ON
- Contract
We are seeking a Senior Cybersecurity Test Engineer to lead and execute security testing activities across applications, infrastructure, cloud environments, APIs, and system integrations.…
Added 9 mins ago
AI
Senior AWS Data Engineer - 10+yrs
Apptoza Inc.
Toronto, ON
- Contract
We are seeking a Senior AWS Data Engineer with 10- 12+ years of hands-on experience designing, developing, and supporting enterprise-scale data platforms on AWS. The ideal candidate will be…
Added 9 mins ago
MC
Network Engineer (35135)
Myticas Consulting
Ottawa, ON
- Full-time
We are looking for an experienced Network Service Engineer with strong expertise in customer network service configuration to support the design, implementation, and optimization of network…
Added 9 mins ago
QT
Identity & Access Management (IAM) Directory Engineer
Q1 Technologies, Inc.
Montreal, QC
- $55 to $60 CAD / hour
- Contract
…specializing in Ping Directory / ForgeRock DS to join our enterprise infrastructure team. In this role, you will be responsible for deploying, optimizing, and maintaining our identity…
Added 9 mins ago
HA
Sensor Fusion Engineer
Hexagon Autonomous Solutions
Calgary, AB
- Full-time
Hexagon’s Autonomy & Positioning division is looking for a Sensor Fusion Engineer to join our high-tech engineering and manufacturing company that is committed to customer service…
Added 9 mins ago
EN
Geotechnical Engineers (Evergreen Talent Pool)
ENGIE North America Inc.
Markham, ON
- Full-time
…of expertise, we deliver solutions across the Energy, Water, Infrastructure, and Nuclear sectors. With more than 6,000 professionals worldwide, we are part of the ENGIE Group, a global…
Added 9 mins ago
E
Platform or DevOps Engineer
entOS
Engineer, BC
- Full-time
We're seeking a Platform Engineer to own our cloud infrastructure, API ecosystem, authorization framework, and analytics platform. You'll scale our multi-tenant logistics SaaS platform…
Added 11 mins ago
CG
Superintendent, TSF, Dewatering and Infrastructure
Centerra Gold Inc.
Fort St. James, BC
- Full-time
Mount Milligan is seeking a Superintendent, TSF, Dewatering and Infrastructure, accountable for asset integrity, water management, risk mitigation, and the delivery of sustaining and…
Added 11 mins ago
A
Intermediate Geotechnical Engineer
AtkinsRéalis
Calgary, AB
- Full-time
…connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants,…
Added 11 mins ago
KC
Senior Embedded Software Designer
Kepler Communications Inc.
Toronto, ON
- Full-time
We're on the hunt for a top-tier Senior Embedded Software Engineer. Your focus will be on software development and maintenance required for both space and ground-based assets for a growing…
Added 11 mins ago
EN
Civil Engineers (Evergreen Talent Pool)
ENGIE North America Inc.
Markham, ON
- Full-time
…expertise, we deliver innovative solutions in the Energy, Water, Infrastructure, and Nuclear sectors. With over 6,000 experts worldwide, we are part of the ENGIE Group, a global leader in…
Added 11 mins ago
MC
DevOps Specialist - Kubernetes (35700)
Myticas Consulting
Ottawa, ON
- Full-time
…manage, support, and optimize containerized applications and infrastructure. The ideal candidate will have hands-on experience deploying, scaling, maintaining, and troubleshooting…
Added 11 mins ago
L
Technical Support Engineer
Luxoft
Toronto, ON
- Contract
…classes, including public equity, private equity, real estate, infrastructure and fixed-income…
Added 11 mins ago
G
Technician, Mining
Glencore
Elkford, BC
- $96,000 to $113,000 CAD / year
- Full-time
Reporting to the Senior Engineer Supervisor, Geotech the Mine technician will participate in a variety of tasks, such as: Drone photogrammetric surveys, field layout and interaction with…
Added 13 mins ago
AI Engineer Sr
Dayforce
Canada
We are looking for an AI Engineer - Agentic Systems Evaluation to help define how we measure, test, and improve the quality of enterprise AI systems.
Added 27 mins ago
N
Information Security Engineer (Cloud) - Contract
Numeris
Toronto, ON
- Full-time
Partner directly with internal DevOps, Infrastructure, and Systems teams to translate posture findings into clear remediation tasks, track remediation timelines, and verify fixes.
Added 27 mins ago
SA
Senior Full-Stack Engineer, NimbleRx
Swoop Airlines and Aviation
Toronto, ON
- $195,000 to $228,000 CAD / year
As a Senior Full-Stack Engineer, you will have a hand in architecting the technology and customer experience that are pivotal to multiple web products for patients, pharmacies, and other…
Added 40 mins ago
TS
Azure Architect
TECONICA SOFTWARES
Toronto, ON
- Contract
The ideal candidate will have strong expertise across the Microsoft Azure ecosystem, Infrastructure as Code, CI/CD, cloud automation, and platform engineering. The engineer will be…
Added 40 mins ago
AE
Civil Project Engineer
Agnico Eagle Mines Limited
Cochrane, ON
- Full-time
Assist the Senior Civil Project Engineer/Lead with the execution of the capital projects portfolio – Civil discipline support (engineering, procurement & construction);
Added 40 mins ago
RJ
Short Range Mine Engineer – Road Planning
Redstone Junction Mining Consultants Ltd
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Redstone Mining Consultants Ltd. is seeking a Short Range Mine Engineer specializing in road planning to support oil sand mine operations. The successful candidate will develop practical,…
Added 40 mins ago
CO
Municipal Engineer
City of Chestermere
Chestermere, AB
- Full-time
As a Municipal Engineer, you will play a pivotal role within our Community Growth & Infrastructure Engineering team, overseeing the review and approval of projects crucial to the city's…
Added 40 mins ago
A
Senior AI Platform Engineer (MLOps)
Akkodis
Toronto, ON
- Contract
…pension organization to engage an experienced Senior AI Platform Engineer (MLOps) to support the ongoing growth and operationalization of enterprise AI…
Added 42 mins ago
T
Data Engineer II
TD
Toronto, ON
- Full-time
…they impact other technology areas such as Architecture or…
Added 42 mins ago
T
Software Engineer II
TD
Toronto, ON
- Full-time
Document and verify system components, applications, system infrastructure, security, integration, operability and engineering related architecture designs associated with a program or…
Added 42 mins ago
T
Data Engineer II
TD
Toronto, ON
- Full-time
…they impact other technology areas such as Architecture or…

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

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Applications open in a new tab.

Job details

Apply by: Oct 9, 2026
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 4, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Experience troubleshooting Zebra printers or label makers, as well as Zebra barcode scanners
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

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More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, analyzing, and repairing computer systems, hardware, and peripherals. They also provide help desk support by documenting, troubleshooting, and resolving end-user technical issues.

Requirements

Candidates should have 5+ years of experience in the field or an associate's degree in a related area. Proficiency in troubleshooting hardware, specifically Zebra devices, and experience with Microsoft and Mac operating systems are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Zebra printers
Barcode scanners
Microsoft OS
Mac OS X
Help desk
Technical documentation
Customer service
Diagnostic utilities
System upgrades
Problem resolution
Communication skills
Interpersonal skills
Analytical skills

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Zebra Printers
Barcode Scanners
Microsoft
Mac OS X
Help Desk
Troubleshooting
System Upgrades
Diagnostic Utilities
Technical Support
Peripherals
Documentation
Customer Service
IT Communications
Network Implementation
Infrastructure
File Backups
Configuration

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