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Added 3 mins ago
SP
Small, Medium, and Growth Business - Account Executive - Vancouver (Office-Based)
Salesforce Partner Canada
Vancouver, BC
- Full-time
Added 3 mins ago
SP
Analyst/Sr. Analyst, Global Incentive Compensation
Salesforce Partner Canada
Toronto, ON
- Full-time
Communications: Communicate compensation program details with clarity and confidence, tailoring messaging for diverse audiences - from technical teams to senior leadership - to build…
Added 32 mins ago
OL
Part-Time Math/Science Tutor
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- Part-time
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Part-Time English/Social Tutor
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SH
Slating Clerk
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Ordering and dispensing blood and blood products during shifts and keeping track of Transfusion 25 details.
Added 32 mins ago
CO
Supervisor of Meter Reading and Inspections
City of Winnipeg
Winnipeg, MB
- Full-time
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CO
Custodial Office Cleaner
City of Winnipeg
Winnipeg, MB
- Full-time
Added 48 mins ago
RB
Senior Cyber Security Network Analyst (Global Security)
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Tutor - High School Math, including Calculus w/Vectors
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Added 1 hour ago
LI
Software Developer - Full Stack - Senior
Lotus IT Solutions
Toronto, ON
- Contract
Final role details, responsibilities, and terms will be confirmed with shortlisted candidates. Compensation may vary based on experience. Errors and omissions excepted.
Added 1 hour ago
NF
Meat Clerk Part Time Day
No Frills
Wetaskiwin, AB
- Part-time
…your career, re-entering the workforce, or looking for a new job, this is where you belong. We have opportunities for hard working, enthusiastic and reliable people just like…
Added 1 hour ago
SO
Casual Laborer
SERVPRO of Vacaville / Dixon
Grand Rapids, MB
- Part-time
…Work would include loading a moving truck, yard work, vehicle details, cleaning and other misc. job…
Added 1 hour ago
NF
Meat Clerk Part Time Evening
No Frills
Toronto, ON · Scarborough, ON
- Part-time
…your career, re-entering the workforce, or looking for a new job, this is where you belong. We have opportunities for hard working, enthusiastic and reliable people just like…
Added 1 hour ago
V
Technician I (Tiverton, ON, CA)
Vestas
Tiverton, ON
- Full-time
At Vestas, we’re not just offering you a job, but an opportunity to elevate your career. If you’re equipped with Basic Safety Training (BST), Basic Technical Training (BTT), and Advanced…
Added 1 hour ago
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Chauffeur Classe 1 - PM
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- Full-time
Please call or Meet in Person for more details about the Pay Package!
Added 1 hour ago
Residence Attendant
City of Vancouver
Vancouver, BC
…portfolio locations; and prepares written incident reports, logging details, and effectively communicates or escalates critical incidents through established…
Added 1 hour ago
DE
General labourer - material handling
Darwin Event Group
Berwick, NS
- From $17.55 CAD / hour
- Full-time
- Part-time
- On-site
Co-ordinate set-ups, staging, seating, parking, communication systems and other details for special events
Added 2 hours ago
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Client Experience Associate
RBC Dominion Securities
Surrey, BC
- Full-time
Added 2 hours ago
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Associate Advisor
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Vancouver, BC
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barista - Store# 04288, STONE ROAD MALL INDIGO
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- Full-time
…opportunities for paid time off. Visit starbucksbenefits.ca for…
Added 2 hours ago
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Electro-Optical Engineer Intern
University of Alaska Fairbanks Petroleum Engineering
Engineer, BC
- Volunteer
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Added 2 hours ago
KH
Barista
Kicking Horse Coffee
Invermere, BC
- Full-time
You want a stable job that fuels your big-mountain, small-town lifestyle.
Added 2 hours ago
KH
Line Cook - Full-Time
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Invermere, BC
- Full-time
You want a stable job that fuels your big-mountain, small-town lifestyle.

Closed listing

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Closing date: Sep 27, 2026
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Sep 27, 2026

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Original job description

Archived listing. The details below describe a past opening.

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Experience troubleshooting Zebra printers or label makers, as well as Zebra barcode scanners
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

About employer

More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, analyzing, and repairing computer systems, hardware, and peripherals. They also provide help desk support by documenting, tracking, and resolving end-user technical issues.

Requirements

Candidates should have 5+ years of experience in the field or an associate's degree in a related area. Proficiency in troubleshooting hardware, specifically Zebra devices, and experience with Microsoft and Mac operating systems are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Zebra printers
Barcode scanners
Microsoft OS
Mac OS X
Help desk
Technical documentation
Customer service
Diagnostic utilities
System upgrades
Problem resolution
Communication skills
Interpersonal skills
Analytical skills

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Zebra Printers
Barcode Scanners
Microsoft
Mac OS X
Help Desk
Troubleshooting
System Upgrades
Diagnostic Utilities
Technical Support
IT Communications
Network Implementation
Documentation
Customer Service
Peripheral Repair
File Backups
Knowledge Base
Analytical Skills

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