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Added 2 mins ago
R
Full Stack Developer (Junior/Intermediate)
Reactiv
Toronto, ON
- Full-time
stack engineer in a collaborative, hybrid environment. You don't need to check every box
Added 16 mins ago
AI
Manufacturing Engineer
Apex Industries Inc.
Moncton, NB
- Full-time
APEX is currently accepting applicants for a Manufacturing Engineer within its Aerospace Component Manufacturing Group. This is a full-time, permanent position reporting directly to the…
Added 18 mins ago
AI
Manufacturing Engineer
Apex Industries
Moncton, NB
- Full-time
APEX is currently accepting applicants for a Manufacturing Engineer within its Aerospace Component Manufacturing Group. This is a full-time, permanent position reporting directly to the…
Added 18 mins ago
VA
Aircraft Certification Authority (ACA), Avionics - (M Rotational)
Voyageur Aviation
Trenton, ON
- Full-time
Minimum three (3) years of experience as an Aircraft Maintenance Engineer
Added 28 mins ago
SL
Associate Software Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
About the Role: Associate Software Engineer - .NET
Added 28 mins ago
LC
Mechanical Design Engineer - Line Support
Linamar Corporation
Guelph, ON
- Full-time
Workday typically includes designing, having meetings with crossfunctional team, supporting prototype building and some validation and testing, depending on the stage of the project.
Added 30 mins ago
HS
Mechanical Field Engineer / Project Engineer - Construction
HUB Services inc.
ON · Ontario, Canada
- Full-time
As a Mechanical Field Engineer – Construction, you will play a key role in the technical delivery and execution of major industrial projects. Deployed to a mining environment in Northern…
Added 30 mins ago
A
HSE Advisor
AtkinsRéalis
Toronto, ON
- Full-time
…and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a…
Added 30 mins ago
A
HSE Advisor
AtkinsRéalis
Toronto, ON
- Full-time
…and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a…
Added 30 mins ago
PC
Mechanical Construction / Project Engineer
Phase Consulting
ON · Ontario, Canada
- Contract
We are seeking an experienced Construction Resident Engineer – Mechanical to support a major capital project for a leading Canadian mining operator.
Added 30 mins ago
A
Specialist Engineer - Process
AtkinsRéalis
Mississauga, ON
- Full-time
…and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a…
Added 30 mins ago
HR
Technical Specialist, Senior - Vital Software
Hitachi Rail
Toronto, ON
- Full-time
Added 30 mins ago
HR
Technical Safety Specialist
Hitachi Rail
Toronto, ON
- Full-time
The Safety Engineering department is responsible for the safety of the products and project solutions developed and deployed by the Urban Rail Signaling business line and compliance to…
Added 30 mins ago
BS
Senior Design Quality Engineer / Ingénieur principal en qualité de la conception
Boston Scientific
Montreal, QC
- Full-time
…decision-making skills in ambiguous situations, and ability to influence project team towards quality-centric decisions and…
Added 30 mins ago
BS
Senior Design Quality Engineer / Ingénieur principal en qualité de la conception
Boston Scientific
Montreal, QC
- Full-time
…decision-making skills in ambiguous situations, and ability to influence project team towards quality-centric decisions and…
Added 30 mins ago
AI
Senior QA
AI Interviews
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are looking for a Senior QA Engineer with strong experience in automation testing of mobile and web applications. The ideal candidate should have hands-on experience with Appium, mobile…
Added 30 mins ago
A
Specialist Engineer - Process
AtkinsRéalis
Mississauga, ON
- Full-time
…and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a…
Added 30 mins ago
DS
Senior Network Engineer
Dacaro Services
Toronto, ON · Greater Toronto Area, Canada
- Contract
Network Engineer – Cisco Secure Workload (Network Segmentation) Project
Added 30 mins ago
M&
Electrical EIT
McCuaig & Associates Engineering Ltd.
Burnaby, BC
- Full-time
Work with the project team and senior electrical engineer to ensure on-time project completion.
Added 45 mins ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
We are looking for a Senior Full Stack Engineer to join the Workforce Management product stream and build reliable solutions for forecasting, staffing, scheduling, real-time adherence,…
Added 45 mins ago
A
Wastewater Process Engineering Specialist/EIT
AECOM
Burnaby, BC
- $60,000 to $86,000 CAD / year
- Full-time
This position is well suited for a recent graduate or early-career engineer interested in applying process and mechanical engineering principles to water and wastewater infrastructure…
Added 45 mins ago
C
EIT
CIMA+
Vancouver, BC
- $60,480 to $83,160 CAD / year
- Full-time
This position is an excellent opportunity for an early-career electrical engineer interested in developing a career in the electric utility sector. Working alongside experienced engineers,…
Added 1 hour ago
Building Operator (6-month contract)
Harvard
Calgary, AB
A valid 5th Class Power Engineer Certificate of Competency and driver’s license with a clean abstract and access to a vehicle;
Added 1 hour ago
W
Civil Engineer, Municipal Engineering & Land Development
WSP
Smithers, BC
- Full-time
WSP is seeking an experienced Civil Engineer (Municipal & Land Development) to join our growing Infrastructure team in Smithers, BC.
Added 1 hour ago
W
Civil Engineer, Municipal Engineering & Land Development
WSP
Terrace, BC
- Full-time
WSP is seeking an experienced Civil Engineer (Municipal & Land Development) to join our growing Infrastructure team in Terrace, BC.

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

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Job details

Apply by: Oct 9, 2026
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 4, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Experience troubleshooting Zebra printers or label makers, as well as Zebra barcode scanners
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

Apply About employer

More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, analyzing, and repairing computer systems, hardware, and peripherals. They also provide help desk support by documenting, troubleshooting, and resolving end-user technical issues.

Requirements

Candidates should have 5+ years of experience in the field or an associate's degree in a related area. Proficiency in troubleshooting hardware, specifically Zebra devices, and experience with Microsoft and Mac operating systems are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Zebra printers
Barcode scanners
Microsoft OS
Mac OS X
Help desk
Technical documentation
Customer service
Diagnostic utilities
System upgrades
Problem resolution
Communication skills
Interpersonal skills
Analytical skills

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Zebra Printers
Barcode Scanners
Microsoft
Mac OS X
Help Desk
Troubleshooting
System Upgrades
Diagnostic Utilities
Technical Support
Peripherals
Documentation
Customer Service
IT Communications
Network Implementation
Infrastructure
File Backups
Configuration

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