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Added 10 mins ago
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General Repair Technician III
BGIS
Toronto, ON
- Full-time
Technician III is responsible for operating the facility including, but not limited to mechanical other supporting systems; performing structured inspections, preventative and corrective…
Added 25 mins ago
QU
Research Technician
Queen's University
Kingston, ON
- $48,325 to $58,930 CAD / year
- Temporary
Reporting to the Principal Investigator (PI), the Research Technician will work with minimum supervision on projects relating to the use of liquid biopsies for the management of metastatic…
Added 25 mins ago
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EHS Technician
OperationsCo
Markham, ON
- Full-time
We are looking for an EHS Technician to support health, safety, environmental, and operational activities across the facility. This role will assist with workplace safety programs, employee…
Added 25 mins ago
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Facility Maintenance & Operator
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Added 40 mins ago
TC
Preventative Maintenance Technician Level 1
Toromont Cat
Happy Valley-Goose Bay, NL · Goose Bay, NL
- Full-time
Position: Preventative Maintenance Technician Level 1
Added 54 mins ago
ML
FSQA Coordinator
Maple Leaf Foods Inc
Guelph, ON
- $47,000 to $69,000 CAD / year
- Full-time
Added 55 mins ago
X
Concrete Scanning/Coring Technician Trainee
Xradar
Calgary, AB
- Full-time
Join Xradar Alberta as a Concrete Scanning/Coring Technician Trainee - Calgary!
Added 55 mins ago
IT Support Technician
R W Tomlinson
Ottawa, ON
R.W. Tomlinson Limited is looking to hire an IT Support Technician to join our Service Desk and End User Computing team. Reporting to the Service Desk Lead, you will be a key point of…
Added 55 mins ago
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CNC Technician
Plasman
Windsor, ON
- $29 to $33 CAD / hour
- Full-time
Plasman is currently seeking a new member to join our Windsor Tooling team as a CNC Technician.
Added 1 hour ago
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Laboratory Assistant
Semex
Saint-Hyacinthe, QC
- Full-time
…our company. From the salesperson at the farm gate to the lab technician, everyone works purposefully and meaningfully. We’re not afraid of hard work, hold each other accountable, and act…
Added 1 hour ago
DM
Apprentice Heavy Duty Equipment Technician
Discovery Mining Ltd
South Porcupine, ON
- Full-time
Title: Apprentice Heavy Duty Equipment Technician
Added 1 hour ago
IG
Data Center Engineering Technician
Insight Global
Varennes, QC
- $35 to $38 CAD / hour
- Contract
Must have reliability security clearance with Government of Canada or be able to clear upon hire
Added 1 hour ago
AC
Part-time Paramedic/Medical Equipment Lab Technologist, Academic
Algonquin College
Ottawa, ON
- Part-time
Added 1 hour ago
CF
Sports Stores Technician-EN
Canadian Forces Morale and Welfare Services
Greenwood, NS
- $19.64 to $21.4 CAD / hour
- Part-time
As a Sports Store Technician you will assist in the smooth operation of the Sports Store, and will prepare reports, maintain distribution account records, obtains quotes for purchasing…
Added 1 hour ago
AE
Maintenance Supervisor
ATTA Elevators
Vancouver, BC
- Full-time
Coordinate technician assignments, schedules, service calls, and maintenance requirements.
Added 1 hour ago
Accounting Technician
Téléfilm Canada | Telefilm Canada
Montreal, QC
Security is everyone's business. As a user of the platform, you are responsible for creating a strong and secure password. In this sense, please create a password containing a minimum of 16…
Added 2 hours ago
S
Onsite Laboratory Technician
SGS
Prince George, BC
- $27.4 CAD / hour
- Full-time
Added 2 hours ago
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Emergency Medical Technician
HealthCareersInSask.ca
Estevan, SK
- Part-time
Salary or Pay Band: Pay Band Emergency Medical Technician $29.909 to $36.572
Added 2 hours ago
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Sanitation Technician
Sysco
Halifax, NS · Sysco Halifax
- Full-time
Added 2 hours ago
GE
MHSW Depot Technician, Processing Facilities
GFL Environmental Inc.
Sudbury, ON
- Full-time
Added 2 hours ago
HelpDesk Supervisor
University of Toronto
Toronto, ON
Managing our security agent dashboard and security awareness program, including monitoring alerts, tracking follow-up actions, and promoting safe technology practices
Added 2 hours ago
NG
Desktop Support Engineer (Level 2)
NSC Global
Brantford, ON
- Other
…Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or…
Added 2 hours ago
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Measurement Specialist
SECURE
Calgary, AB
- Other
At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched security and peace of mind to our customers. Our strength lies in our size, extensive network,…
Added 2 hours ago
T
Certified Heavy Duty Mechanic
TransAlta
AB · Alberta, Canada
- Full-time
Journeyman Heavy Duty Technician Trades certificate (4-year Offroad Certification)
Added 2 hours ago
LB
Screening for Substitute Integration Aide
Lester B. Pearson School Board (LBPSB)
Dorval, QC
- Temporary
…collaboration with the Resource team and/or Special Education…

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 9, 2026
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 4, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Experience troubleshooting Zebra printers or label makers, as well as Zebra barcode scanners
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

Apply About employer

More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, analyzing, and repairing computer systems, hardware, and peripherals. They also provide help desk support by documenting, troubleshooting, and resolving end-user technical issues.

Requirements

Candidates should have 5+ years of experience in the field or an associate's degree in a related area. Proficiency in troubleshooting hardware, specifically Zebra devices, and experience with Microsoft and Mac operating systems are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Zebra printers
Barcode scanners
Microsoft OS
Mac OS X
Help desk
Technical documentation
Customer service
Diagnostic utilities
System upgrades
Problem resolution
Communication skills
Interpersonal skills
Analytical skills

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Zebra Printers
Barcode Scanners
Microsoft
Mac OS X
Help Desk
Troubleshooting
System Upgrades
Diagnostic Utilities
Technical Support
Peripherals
Documentation
Customer Service
IT Communications
Network Implementation
Infrastructure
File Backups
Configuration

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