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Added 3 mins ago
Mechanical Production Technician II [628]
D-Wave
Burnaby, BC
D-Wave is seeking an experienced Mechanical Production Technician II to join our Engineering and Production team. In this role, you will assemble, test, troubleshoot, and integrate…
Added 3 mins ago
B
Facility Services Manager
BGIS
Markham, ON
- Full-time
Generate and dispatch service request work orders to vendors as per established process.
Added 17 mins ago
TB
IT Support Specialist
The BMI Group
Thorold, ON
- Full-time
Added 19 mins ago
D
Technician, Legal affairs
Desjardins
Montreal, QC · Levis, QC
- Full-time
As a legal affairs technician, you help protect the organization’s legal interests by providing technical support to make sure that its rights are protected and obligations are met. You may…
Added 19 mins ago
Technician,Tech service support
Smurfit Westrock
ON
Senior service Technician is a fully competent field technician capable of independently performing installations, troubleshooting, repairs, and customer training with limited supervision.
Added 34 mins ago
CPX Technical Supervisor
Vestas
Sainte-Apolline-de-Patton, QC · Quebec, QC · Lac-Mégantic, QC · Saint-Mathieu-de-Rioux, QC · Saint-Noël, QC · Dégelis, QC · Saint-Antonin, QC · Rivière-Pentecôte, QC
…education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other…
Added 34 mins ago
FT
Commercial Tire Technician, Whitecourt
Fountain Tire
Whitecourt, AB
- Other
Fountain Tire Whitecourt is looking for a responsible, safe and dedicated associate to join our team as a Commercial Tire Technician!
Added 34 mins ago
UH
Veterinary Technician
University Health Network
Toronto, ON
- Contract
University Health Network (UHN) is looking for an experienced professional to fill the key role of Veterinary Technician in our Animal Resource Centre. Veterinary Technicians, within UHN's…
Added 34 mins ago
HH
Medical Device Reprocessing Technician
Halton Healthcare
Georgetown, ON · Halton Hills, Ontario
- Part-time
…provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal…
Added 47 mins ago
CO
Technician I (310T Mechanic)
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
The start date will follow the selection process.
Added 47 mins ago
C
Maintenance Technician
CBRE
Ottawa, ON
- Full-time
…training, and experience. The minimum salary for the Maintenance Technician position is $64,043.20 annually [or $30.79 per hour] and the maximum salary for the Maintenance Technician…
Added 47 mins ago
CO
Licensed Motor Mechanic (Internal)
City of Windsor
Windsor, ON
- Full-time
Must possess a current Certificate of Qualification 310T (Truck and Coach Technician);
Added 47 mins ago
CO
Licensed Motor Mechanic (External)
City of Windsor
Windsor, ON
- Full-time
Must possess a current Certificate of Qualification 310T (Truck and Coach Technician);
Added 47 mins ago
ST
Commercial Tire Dispatcher
Scotia Tire & Alignment Services Limited
Mississauga, ON
- Full-time
Prioritize service requests based on urgency, customer needs, technician availability, location, and estimated travel time
Added 47 mins ago
RM
Coordinator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Temporary
Regulated Pharmacy Technician or Pharmacist in good standing with the Ontario College of Pharmacists
Added 47 mins ago
RH
Accounting Technician
Robert Half
AB · Edmonton, AB
- $65,000 to $72,000 CAD / year
- Full-time
Our client, a well-established CPA firm in Edmonton, is seeking an Accounting Technician to join their growing team. This role is ideal for an experienced public practice professional with…
Added 49 mins ago
Heat Service Technician
Stephenson's Rental Services
Mississauga, ON
The Heat Service Technician is all about producing consistent and reliable equipment to help our customers get the equipment they need to get the job done right. With safety at the…
Added 49 mins ago
Heavy Equipment Repair Tech
Stephenson's Rental Services
Cambridge, ON
The HLA Repair Technician is all about producing a strong and reliable fleet to help our customers get the job done right. With safety at the forefront, we inspect, test, and diagnose each…
Added 49 mins ago
Integrated Services - Senior IT Infrastructure Technician
F12.net
Victoria, BC
…bring to life all phases throughout the technical onboarding…
Added 49 mins ago
Production Support Technician
Human Resources Department - NRT Technology Corp.
Toronto, ON
Reporting to the Production & Purchasing Manager, the Production Support Technician’s primary mandate is to ensure comprehensive quality assurance, manage production processes, maintain…
Added 1 hour ago
Sales Engineer
Mettler Toledo
Mississauga, ON
…delivery dates, and service obligations to support the sales process. Additional…
Added 1 hour ago
WI
Intermediate Air Quality Instrumentation Technician
WSP in Canada
Grande Prairie, AB
- Full-time
Your impact starts here - As an Intermediate Air Quality Instrumentation Technician, you’ll play a key role in delivering high‑quality ambient air monitoring programs that support…
Added 1 hour ago
WI
Intermediate Air Quality Instrumentation Technician
WSP in Canada
Fort Saskatchewan, AB
- Full-time
Your impact starts here - As an Intermediate Air Quality Instrumentation Technician, you’ll play a key role in delivering high‑quality ambient air monitoring programs that support…
Added 1 hour ago
XI
Field Operations Technician
Xplore Inc
Charlottetown, PE · Summerside, PE
- Full-time
We are seeking to hire a full-time, permanent Field Operations Technician based in PEI. Reporting into the Field Operations Manager, you will be responsible for the hands-on day-to-day…
Added 1 hour ago
KT
Apprentice Automotive Service Technician
Kal Tire
Stoney Creek, NB
- Full-time
Are you ready to jumpstart your career as an Apprentice Automotive Technician/Tire Brake and Alignment Technician at our Stoney Creek, ON store? We're seeking a motivated individual with…

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 9, 2026
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 4, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Experience troubleshooting Zebra printers or label makers, as well as Zebra barcode scanners
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

Apply About employer

More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, analyzing, and repairing computer systems, hardware, and peripherals. They also provide help desk support by documenting, troubleshooting, and resolving end-user technical issues.

Requirements

Candidates should have 5+ years of experience in the field or an associate's degree in a related area. Proficiency in troubleshooting hardware, specifically Zebra devices, and experience with Microsoft and Mac operating systems are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Zebra printers
Barcode scanners
Microsoft OS
Mac OS X
Help desk
Technical documentation
Customer service
Diagnostic utilities
System upgrades
Problem resolution
Communication skills
Interpersonal skills
Analytical skills

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Zebra Printers
Barcode Scanners
Microsoft
Mac OS X
Help Desk
Troubleshooting
System Upgrades
Diagnostic Utilities
Technical Support
Peripherals
Documentation
Customer Service
IT Communications
Network Implementation
Infrastructure
File Backups
Configuration

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