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Added 2 mins ago
A
Représentant(e) Ventes internes/Inside Sales Representative
ADP
Montreal, QC
- Full-time
Added 2 mins ago
L
7734-Sales Help(H)
Lids
Lloydminster, AB
- $15 USD / hour
- Part-time
…Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind…
Added 2 mins ago
L
7734-3rd Key(H)
Lids
Lloydminster, AB
- $15.5 USD / hour
- Full-time
Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g. company dress code, etc.)
Added 2 mins ago
L
5726 - 3rd Key
Lids
Sudbury, ON · Greater Sudbury, ON
- $18.1 USD / hour
- Part-time
…Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind…
Added 2 mins ago
KG
Loader Operator - Crushing
Kode Group
Prince George, BC
- Full-time
Founded in 1965 in Prince George, BC, Kode Contracting is a third-generation company renowned as a leader in the crushing and aggregates sectors across various industries and regions. Our…
Added 2 mins ago
MC
Technicien(ne) de l'entrepot magasin / Store Warehouse Associate
Mobilia Canada
QC · Montérégie, QC
- Full-time
Working at Mobilia means being part of a friendly team in a welcoming environment, open to new ideas. It means being close to senior management and being part of a dynamic company that has…
Added 2 mins ago
TL
Legal Counsel (Commercial)
Toronto Lawyers Association
Toronto, ON
- Full-time
…movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to…
Added 2 mins ago
L
5733-Sales Help(H)
Lids
Winnipeg, MB
- $16.4 USD / hour
- Part-time
…Lululemon Athletica, and Mitchell & Ness. We’re also the industry leader in on-demand customization, offering in-store embroidery that turns everyday gear into one-of-a-kind…
Added 2 mins ago
PB
Director, Data and Insights
Pacific Blue Cross
Burnaby, BC
- $122,400 to $183,600 CAD / year
- Full-time
…data from an operational asset into a strategic advantage. Working closely with executive leaders and business partners, you will establish the foundations that enable trusted insights,…
Added 2 mins ago
TC
Restaurant Management | Leadership Roles
The Canadian Brewhouse
Kitchener, ON
- Full-time
Oversee all departmental managers and hourly employees including their roles/responsibilities – be a mentor, a coach, and a leader!
Added 2 mins ago
Production Supervisor
Select Finishing
Windsor, ON
Implement preventative measures to maintain a safe working environment.
Added 2 mins ago
SE
Maintenance Service Coordinator
S&C Electric Company
Toronto, ON
- Full-time
Acceptable working environment with minor or almost no disagreeable or challenging working conditions as part of everyday expected levels (all jobs will occasionally experience undesirable…
Added 2 mins ago
M
Technicien(ne) de l'entrepot magasin / Store Warehouse Associate
Mobilia
Quebec, QC · St-Hubert, Quebec
- Full-time
Working at Mobilia means being part of a friendly team in a welcoming environment, open to new ideas. It means being close to senior management and being part of a dynamic company that has…
Added 17 mins ago
LT
Shipper/Receiver
LMI Technologies
Burnaby, BC
- $45,899 to $57,370 CAD / year
- Full-time
Adaptability: Ability to prioritize and adapt in a fast-paced environment with changing shipping priorities.
Added 17 mins ago
YG
Quality Control Coordinator
York Group
Edmonton, AB
- Full-time
This is not the place for complacency. Our team thrives in a high-performance, no-BS environment - we are a group of high performers who think critically, move fast, and follow through. The…
Added 17 mins ago
CI
Geotechnical Engineer/Project Manager
Cambium Inc.
Barrie, ON · Whitby, ON
- Full-time
…unique role where you are seen as a valuable and important leader and not just a cog in the…
Added 17 mins ago
Senior Technical Program Manager
ShyftLabs
Toronto, ON
This is an opportunity to work on high-impact initiatives within a complex enterprise environment, helping drive strategic security programs from planning through execution. The ideal…
Added 17 mins ago
TC
Restaurant Management | Leadership Roles
The Canadian Brewhouse
Kitchener, ON
- $80,000 to $100,000 CAD / year
- Full-time
Oversee all departmental managers and hourly employees including their roles/responsibilities – be a mentor, a coach, and a leader!
Added 17 mins ago
YO
Lifeguard/ Swim Instructors (Mornings - Part Time)
YMCA of Hamilton|Burlington|Brantford
Burlington, ON
- Part-time
In addition to working with an amazing team in an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success, we offer:
Added 17 mins ago
MB
Assistant Taproom Manager
Muskoka Brewery
Bracebridge, ON
- Full-time
Help to foster a positive team-oriented working environment.
Added 31 mins ago
V
Junior Finance Controller
Vestacy
Toronto, ON
- Full-time
…decisions quickly, and see the impact of their work. It’s an environment where motivated people can do some of the most meaningful work of their…
Added 31 mins ago
R
Administrative Assistant
Resilience
Mississauga, ON
- Full-time
Provides day-to-day administrative and clerical support to site leadership and staff at the RBI site, working under the direction of the Site Leader. Serves as the site's point of…
Added 31 mins ago
GN
Shredder Belt Picker
Gerdau North America
Whitby, ON
- Full-time
Gerdau Long Steel North America is a leader in mini-mill steel production and steel recycling in North America. Through a vertically integrated network of mini-mills, scrap recycling…
Added 32 mins ago
BB
Retail Associate (Part Time)
Best Buy Canada
Kamloops, BC
- Part-time
A commitment to maintaining a safe and fun working environment
Added 32 mins ago
BC
Director of Project Controls
Bird Construction
Mississauga, ON
- $260,000 to $290,000 CAD / year
- Full-time
As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply within the core of our legacy. Beyond Bird, this impact is felt in the fundamental aspects…

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

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Job details

Apply by: Oct 9, 2026
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 4, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Experience troubleshooting Zebra printers or label makers, as well as Zebra barcode scanners
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

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More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, analyzing, and repairing computer systems, hardware, and peripherals. They also provide help desk support by documenting, troubleshooting, and resolving end-user technical issues.

Requirements

Candidates should have 5+ years of experience in the field or an associate's degree in a related area. Proficiency in troubleshooting hardware, specifically Zebra devices, and experience with Microsoft and Mac operating systems are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Zebra printers
Barcode scanners
Microsoft OS
Mac OS X
Help desk
Technical documentation
Customer service
Diagnostic utilities
System upgrades
Problem resolution
Communication skills
Interpersonal skills
Analytical skills

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Zebra Printers
Barcode Scanners
Microsoft
Mac OS X
Help Desk
Troubleshooting
System Upgrades
Diagnostic Utilities
Technical Support
Peripherals
Documentation
Customer Service
IT Communications
Network Implementation
Infrastructure
File Backups
Configuration

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