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Added 19 mins ago
TP
Journeyman Commercial Plumbing Technician
Total Plumbing & Heating Ltd
AB · Greater Edmonton Metropolitan Area
- $40 to $55 CAD / hour
- Full-time
Total Plumbing & Heating is looking for a Journeyman Commercial Plumbing Technician to join our Edmonton team.
Added 51 mins ago
MN
Chemistry Technician
Mérieux NutriSciences - North America
Burnaby, BC
- $21.48 to $22.61 CAD / hour
- Internship
As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 32 countries, we offer to our customers a…
Added 51 mins ago
MN
Microbiology Technician
Mérieux NutriSciences - North America
Montreal, QC
- Full-time
As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a…
Added 51 mins ago
RM
Field Service Technician
RAM Mechanical Ltd.
Port Moody, BC
- Full-time
Role Description The Service Technician/Gas Fitter is a full-time, on-site role based in Burnaby, BC, responsible for installing, servicing, and maintaining boiler and burner systems in…
Added 52 mins ago
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Power Line Technician
Ledcor
Saskatoon, SK
- Full-time
…operating specialized equipment, and ensuring that electrical and communication systems are installed safely and to industry…
Added 52 mins ago
Field Service Technician
Ocado Group
Toronto, ON
This role is to work with our technology doing maintenance and repair of the SORT. The Field Service Technician is responsible for problem-solving and assisting in the resolution of matters…
Added 52 mins ago
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Quality Assurance Technician - Brampton, ON (On-site)
Victaulic
Brampton, ON · Toronto, ON · Ontario - Toronto
- Full-time
Our sustainable solutions, made from high quality, graded scrap steel, promote circular construction by making piping systems infinitely reconfigured and minimizing environmental impact.…
Added 1 hour ago
CO
Facility Technician
City of Cranbrook
Cranbrook, BC
- Full-time
Possess skills in the following areas: curling ice, arena ice, swimming pool, and HVAC systems.
Added 1 hour ago
EN
Level 3 Rope Access Technicians
Echo NDE
AB · Red Deer County, AB
- Full-time
Echo NDE is currently seeking an experienced IRATA Level 3 Rope Access Technician to support project-based work at client sites throughout Alberta.
Added 1 hour ago
ET
S-26-065 | Administration Technician - Payroll
Eastern Townships School Board
Magog, QC
- $27.78 to $37.08 CAD / hour
- Full-time
The Administration Technician assigned to Payroll Services provides technical and administrative support for the accurate and timely processing of employee payroll and related transactions.…
Added 1 hour ago
GC
Hvac dispatcher
GLP Canada Ltd.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…also involves maintaining accurate records in dispatch and ERP systems, prioritizing urgent calls, and contributing to a positive, service-focused team…
Added 1 hour ago
4I
Arial technician
4Telecom Inc.
Toronto, ON · North York, ON
- Full-time
…and technical expertise across tower construction, antenna systems, fiber optics, and microwave radio deployments. Teams operate under strict safety and quality standards, trained to work…
Added 1 hour ago
PE
Shop Foreman
Pitbull Energy Services
Edmonton, AB · Leduc, AB
- $50 to $56 CAD / hour
Use company systems such as SiteDocs and Aimsio to maintain accurate records and support maintenance operations
Added 1 hour ago
TM
Medical Imaging Installation Technician
TECHNOMED Medical Parts & Equipment(TEMPE)
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Medical Imaging Field Service & Installation Technician
Added 1 hour ago
7
Preventative Maintenance Technician
7-Eleven
Calgary, AB · AB
- Full-time
Preventative Maintenance Technician I – Join the 7-Eleven Family!
Added 1 hour ago
D
Emergency Response Technician
Dow
Fort Saskatchewan, AB
- Full-time
Dow is seeking an Emergency Response Technician to join our Emergency Services and Security (ES&S) team in Fort Saskatchewan.
Added 1 hour ago
H
Spécialiste en réfection de disjoncteurs HPL / HPL Overhaul technician
Hitachi
Montreal, QC · (HE)Office_QC, Saint-Laurent
- Full-time
…energy sector. Whether you are an experienced electromechanical technician or have related skills in industrial mechanics or electrical assembly, this opportunity offers you a clear path to…
Added 1 hour ago
Administrative Talent Pool (AS3, AS4) - Fort McMurray
Government of Alberta
Fort McMurray, AB
…contributor in any administrative environment. Additionally, strong communication skills, whether interacting in person, by phone, virtually, or through written formats such as email and…
Added 2 hours ago
P
Maintenance Technician
Parkbridge
Oliver, BC
- Full-time
Reporting to the Resort Manager, the Maintenance Technician will oversee and initiate maintenance and general repairs for the entire property and fulfill the company's responsibilities to…
Added 2 hours ago
AI
Field Technician
AESSEAL Inc.
Sarnia, ON
- Full-time
Practical understanding of basic mechanical systems such as pumps, motors, gearboxes, and fans.
Added 2 hours ago
OP
Electrical & Control Tech'n/Technologist Trainee
Ontario Power Generation
Campbellford, ON
- Full-time
…current operational and theoretical expertise in applicable systems, software and techniques. Maintain documents applicable to the…
Added 2 hours ago
OD
Library Technician - 50% Regular (External Posting - for ESP Casuals/Terms)
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON · Nepean, ON
- Part-time
Under the direction of the Principal or designate, the Library Technician will provide technical and public services and perform other duties related to library operations such as organize,…
Added 2 hours ago
C-
Technicien de service
Copicom - Copicom Solutions, divisions de KYOCERA Document Solutions Canada, Ltée
Montreal, QC
- Full-time
Posséder d’excellentes habilités en communication.
Added 2 hours ago
B
Rental Technician Edmonton, AB
BearCom
AB · Edmonton, AB
- Other
As a Rental Technician, you will program and tune communication equipment via Motorola and other manufacturers’ proprietary software and applications. Hands-on in-office training will be…
Added 2 hours ago
SM
Metallurgical Technician (12 month Temp)
SSR Mining Inc.
Saskatoon, SK
- Full-time
Reporting to the Supervisor, Metallurgy, the Metallurgy Technician, will support metallurgical process optimization through sampling, analysis, testing, and support of the plant’s automated…

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

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Applications open in a new tab.

Job details

Apply by: Oct 9, 2026
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 4, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Experience troubleshooting Zebra printers or label makers, as well as Zebra barcode scanners
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

Apply About employer

More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, analyzing, and repairing computer systems, hardware, and peripherals. They also provide help desk support by documenting, troubleshooting, and resolving end-user technical issues.

Requirements

Candidates should have 5+ years of experience in the field or an associate's degree in a related area. Proficiency in troubleshooting hardware, specifically Zebra devices, and experience with Microsoft and Mac operating systems are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Zebra printers
Barcode scanners
Microsoft OS
Mac OS X
Help desk
Technical documentation
Customer service
Diagnostic utilities
System upgrades
Problem resolution
Communication skills
Interpersonal skills
Analytical skills

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Zebra Printers
Barcode Scanners
Microsoft
Mac OS X
Help Desk
Troubleshooting
System Upgrades
Diagnostic Utilities
Technical Support
Peripherals
Documentation
Customer Service
IT Communications
Network Implementation
Infrastructure
File Backups
Configuration

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