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Added 7 mins ago
O
Senior Project Manager
OnX
Toronto, ON
- Full-time
Added 7 mins ago
R&
Account Manager IV
Robertson & Company Ltd.
Toronto, ON
- Contract
Robertson is seeking a skilled Account Manager IV to join our client in support of an existing vacancy.
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SD
Senior Program Manager (15-month Contract)
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(CAN) Caissier
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Montreal, QC
- Full-time
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CI
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Canadian Industries Limited (CIL) is seeking a customer-focused Manager, National Accounts Programs to help deliver business priorities across major Canadian retail partners. Reporting to…
Added 7 mins ago
F
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- Full-time
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Mississauga, ON
- $75,000 to $85,000 CAD / year
- Full-time
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Account Manager (Client Success & Growth)
YuJa Inc.
Toronto, ON · North York, Ontario
- Full-time
Added 10 mins ago
YI
Client Success Manager - Bilingual (French & English)
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Toronto, ON · North York, Ontario
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(CAN) Cashier
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- Part-time
Added 24 mins ago
CG
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CG - Office - Canada
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Manager, Category Management & Shopper Insights
Church & Dwight Co., Inc.
Mississauga, ON
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Customer Service Representative
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Toronto, ON
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Head of Sales
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Spécialiste technique, Gestion des projets
Defence Construction Canada
Ottawa, ON
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Added 38 mins ago
LB
Finance Manager
Larga Baffin Ltd.
Ottawa, ON
- Full-time
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Added 40 mins ago
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Account Executive, Programmatic & Data Solutions
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Toronto, ON
- $90,000 to $110,000 CAD / year
Added 40 mins ago
Senior Analyst, Secondary Nostro Funding, GTB Payment Operations
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Toronto, ON · Scarborough, ON
Added 55 mins ago
MN
Construction Technology Platform Manager - Material Planning & Purchasing
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Toronto, ON · Vaughan, ON
- Full-time
The Construction Technology Platform Manager - Material Planning & Purchasing is accountable for maximizing the business value, operational consistency, and long-term strategic impact of…
Added 55 mins ago
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Construction Technology Platform Manager - Pipeline & Pursuits
Modern Niagara
Toronto, ON · Vaughan, ON
- Full-time
The Construction Technology Platform Manager - Pipeline & Pursuit is accountable for maximizing the business value, operational consistency, and long-term strategic impact of Modern…
Added 55 mins ago
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Construction Technology Platform Manager - Quality & Safety
Modern Niagara
Toronto, ON · Vaughan, ON
- Full-time
The Construction Technology Platform Manager - Quality & Safety is accountable for maximizing the business value, operational consistency, and long-term strategic impact of Modern Niagara's…
Added 55 mins ago
SD
Senior Program Manager (15-month Contract)
Shoppers Drug Mart
Mississauga, ON
- Full-time

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

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Job details

Apply by: Oct 6, 2027
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 6, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer Level 2 to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

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More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, troubleshooting, and repairing computer hardware and software systems. They provide end-user support by resolving help desk requests, documenting issues, and performing hands-on system configurations.

Requirements

Candidates should have an associate's degree or 5+ years of experience in the field. Proficiency in Microsoft and Mac OS X, along with strong analytical and communication skills, is required.

Skills

Desktop support
Hardware troubleshooting
Software installation
System upgrades
User account management
Help desk support
Diagnostic utilities
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Communication skills
Interpersonal skills
Time management
Team collaboration

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Peripherals
Troubleshooting
System Upgrades
User Accounts
Help Desk
Microsoft
Mac OS X
Diagnostic Utilities
Technical Support
Documentation
Customer Service
IT Communications
Network Implementation

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