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Added 1 min ago
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Senior Analyst - Fuel and Fuel Channel Analysis
Kinectrics
Toronto, ON
- Full-time
Reports to: Manager, Fuel and Fuel Channel Assessment
Added 1 min ago
FR
Condominium Manager
FirstService Residential Canada
Toronto, ON
- Full-time
The Property Manager will perform functions ensure properties are maintained and operated in accordance with company objectives and facilitate solutions to problems between communities and…
Added 1 min ago
BC
Technical Director
Banff Centre for Arts and Creativity
Banff, AB
- Full-time
Reporting to Production Manager, Performing Arts, some key accountabilities include:
Added 1 min ago
GD
DYNAMITE - Sales Associate PT - Devonshire Mall
Groupe Dynamite
Windsor, ON
- Full-time
We are committed to employment equity and making the application process as fair and efficient as possible! Artificial intelligence is used solely as an evaluation tool to support the…
Added 1 min ago
S
Production Finish Manager
Safran
Mirabel, QC
- Full-time
The manager is responsible for all operations of a value chain to ensure performance in terms of delivery, production, efficiency, quality, and health, safety, and environment (HSE). Under…
Added 1 min ago
S
Machining Production Manager
Safran
Mirabel, QC
- Full-time
The manager is responsible for all operations of a value chain to ensure performance in terms of delivery, production, efficiency, quality, and health, safety, and environment (HSE). Under…
Added 1 min ago
C
Supportive Housing Worker
Cota
Toronto, ON
- Part-time
…consisting of Supportive Housing Workers and a dedicated Case Manager. The program is staffed 24/7 with a ratio of three staff to five clients to ensure the provision of intensive support.…
Added 1 min ago
PA
Supervisor, Ground Support Equipment (GSE)
Porter Airlines Inc.
Toronto, ON
- Full-time
Reporting to the Manager, Facilities and Ground Support Equipment Maintenance, this individual is responsible for the supervision of the Porter’s ground support equipment team.
Added 1 min ago
FR
Condominium Manager
FirstService Residential Canada
Toronto, ON
- Full-time
The Property Manager will perform functions ensure properties are maintained and operated in accordance with company objectives and facilitate solutions to problems between communities and…
Added 1 min ago
AC
Test Technician
Atlas Copco Group
Burlington, ON
- Full-time
You will be part of our testing team reporting to Test Manager. Your mission is to setup and complete performance testing of centrifugal pumps. You will contribute directly to how we create…
Added 3 mins ago
R
Billingual Operations Representative
RBC
Calgary, AB · Vancouver, BC · Halifax, NS · Toronto, ON
- Full-time
Part of a team that is responsible for the ownership of end-to-end problem resolution for ATM's, VMS client/ Account manager support. Accounting Services activities and functions related to…
Added 3 mins ago
R
Associate Advisor
RBC
Vancouver, BC
- Full-time
…an experienced Associate Advisor to join a premier Portfolio Manager (“PM”) team by providing exceptional client service as well as investment & wealth management advice. Candidates must…
Added 3 mins ago
T
Personal Banker Trainee
TD
Ottawa, ON
- Full-time
Proficiency in software tools including MS Office, and internet application
Added 3 mins ago
MU
Office Assistant A (Manager/Librarian - McGill Wind Orchestra)
McGill University
BC · Strathcona Music
- Part-time
Support distribution and collection of sheet music for the ensemble.
Added 3 mins ago
MU
Office Assistant A (Manager/Librarian - University Chorus)
McGill University
Vancouver, BC · Strathcona Music
- Part-time
Added 3 mins ago
C
Manager, Client Advice - Marché central
CIBC
Montreal, QC
- Full-time
…client experience and deepening client relationships. As a Manager, Client Advice, you’ll inspire team members to perform at their best, while supporting a “One Team” approach that connects…
Added 3 mins ago
C
Senior Manager, Capital Markets Controllership, Accounting
CIBC
Toronto, ON
- Full-time
Advisory support - ensure that complete and accurate financial and management accounting information, and supplemental reporting for Trading portfolios within CIBC Capital Markets. You will…
Added 3 mins ago
CI
Supervisor (Part Time)
Carters Inc.
Kelowna, BC
- Part-time
If you are a CURRENT Carter’s employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally.
Added 3 mins ago
CI
Assistant Store Manager
Carters Inc.
Vaughan, ON
- Full-time
If you are a CURRENT Carter’s employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally.
Added 3 mins ago
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Planbook Designer (Architectural Technologist)
Brookfield Properties
Calgary, AB
- Full-time
…Brookfield Residential's master drawing library. Reporting to the Manager, Product Development, this role prepares and updates construction-ready master drawings for new models, elevations,…
Added 18 mins ago
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CUSTOMER SERVICE REPRESENTATIVE
BMO
Vancouver, BC · FBT
- Part-time
Added 18 mins ago
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Senior Relationship Manager, Commercial Banking (Corporate Finance Group)
BMO
Edmonton, AB · Enbridge
- Full-time
The Senior Relationship Manager manages a commercial lending portfolio and supports the origination of new clients, and coordinates with other products as an integral part of a larger…
Added 18 mins ago
B
Customer Service Representative
BMO
Tofield, AB
- Part-time
Added 18 mins ago
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Customer Service Representative
BMO
Coquitlam, BC
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Customer Service Representative
BMO
Vancouver, BC
- Part-time

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

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Job details

Apply by: Oct 6, 2027
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 6, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer Level 2 to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

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More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, troubleshooting, and repairing computer hardware and software systems. They provide end-user support by resolving help desk requests, documenting issues, and performing hands-on system configurations.

Requirements

Candidates should have an associate's degree or 5+ years of experience in the field. Proficiency in Microsoft and Mac OS X, along with strong analytical and communication skills, is required.

Skills

Desktop support
Hardware troubleshooting
Software installation
System upgrades
User account management
Help desk support
Diagnostic utilities
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Communication skills
Interpersonal skills
Time management
Team collaboration

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Peripherals
Troubleshooting
System Upgrades
User Accounts
Help Desk
Microsoft
Mac OS X
Diagnostic Utilities
Technical Support
Documentation
Customer Service
IT Communications
Network Implementation

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