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Added 5 mins ago
SM
Civil Engineer, Intermediate - JP
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Surrey, BC
- Full-time
We are currently seeking an Intermediate Civil Engineer with a P.Eng to support our dynamic team. As an integral member of the team, you will provide accurate civil designs and will have an…
Added 5 mins ago
SC
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SII Canada
Montreal, QC
- Full-time
Professional Engineer designation or eligibility for professional engineering membership.
Added 21 mins ago
CB
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Vancouver, BC
- Full-time
Support the creation of applications, proposals and responses to regulatory bodies.
Added 21 mins ago
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Clean Utilities Lead
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Toronto, ON
- Full-time
…API or life sciences manufacturing environment ideally as an Engineer with a strong preference towards supporting clean and black utility…
Added 21 mins ago
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QA Engineer
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- Full-time
We are currently seeking a motivated, hands-on, and customer-oriented QA Engineer to join our growing tech team. In this role, you will work directly with the engineering and product teams…
Added 35 mins ago
TT
Design Engineer
The Timken Company
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- Full-time
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Added 45 mins ago
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- $90,000 to $110,000 CAD / year
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Added 51 mins ago
GD
Software Engineering Developer, DevOps
General Dynamics Missions System International
Ottawa, ON
- $85,000 to $110,000 CAD / year
- Full-time
We are seeking a skilled DevOps Engineer to join our team and enhance our development and operational efficiency. This role is ideal for someone who thrives in a cloud-agnostic environment…
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Added 1 hour ago
GS
Intermediate/Senior Structural Engineer
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Toronto, ON
- Full-time
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Added 1 hour ago
PE
Software Engineer- Entry Level
PheedLoop Events
Toronto, ON
- Full-time
Ship meaningful code across our backend and frontend applications that directly shapes the product thousands of users rely on.
Added 1 hour ago
BO
Canada | Toronto | Global Technology Summer Analyst - Software Engineer | 2027
Bank of America
Toronto, ON
- Volunteer
Build, test, and support applications, APIs, and integrated systems using clear, robust, and well-tested code, while troubleshooting technical issues and performing root cause analysis.
Added 1 hour ago
BS
Technical Lead (Full-Stack Engineering & AI)
Brainhunter Systems Ltd
ON · Ontario, Canada
- Contract
…engineering expertise with technical leadership across web applications, APIs, cloud infrastructure, AI-enabled solutions, and enterprise-scale…
Added 1 hour ago
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Account Manager
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BC · British Columbia, Canada
- Full-time
Apply your skills as a Mining Engineer or Geologist in a unique way
Added 1 hour ago
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Aircraft Maintenance Engineer
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- Full-time
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Added 1 hour ago
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Intern, Mine Engineering
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Lanigan, SK
- Part-time
…full-time, hourly-paid position reporting to the Chief Mine Engineer at the Lanigan, Saskatchewan…
Added 1 hour ago
NR
Research Associate - Astrophotonic Instrumentation
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- Full-time
We are seeking an instrumentation scientist or engineer who will play a lead role in the development of new astronomical instrumentation based on fiber optic and photonic chip technologies.…
Added 1 hour ago
ZT
Cloud Security Engineer - Advanced
Zebra Technologies
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- Full-time
…controls, defenses, and countermeasures that protect company data, applications, and infrastructure across public cloud and internet-facing environments. Serves as a senior technical…
Added 1 hour ago
ZT
Android Framework/Core OS Software Engineer, Senior
Zebra Technologies
Mississauga, ON · CAN - Mississauga, Canada
- Full-time
The Engineering Customer Response Team (ECRT) is seeking a Senior Software Engineer to provide world-class technical support to global enterprise customers for the Android Operating System,…
Added 1 hour ago
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Senior Azure Cloud Platform Engineer (Azure, Terraform, Power BI)
Recrute Action
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- $50 to $55 CAD / hour
- Full-time
- On-site
<b>Job Description</b><br><span id="spandesc"><div><b>Senior Azure Cloud Platform Engineer (Azure, Terraform, Power BI)<br/></b></div><div><br/></div><div>Join a high-impact cloud…
Added 1 hour ago
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Senior Azure Cloud Platform Engineer (Azure, Terraform, Power BI)
Recrute Action
Toronto, ON
- $50 to $55 CAD / hour
- Full-time
- On-site
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Added 2 hours ago
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Spécialiste Tests Electrique EGSE (Intermédiaire)
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We are looking for an Electronics Test Equipment Engineer to contribute to the development, integration, and validation of ground support equipment used for complex electronic systems in a…
Added 2 hours ago
IG
Software Developer
Insight Global
Newmarket, ON
- Full-time
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Added 2 hours ago
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Groupe SII
Montreal, QC
- Full-time
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Added 2 hours ago
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WSP
ON · ON, Canada
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NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

Apply About employer

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Job details

Apply by: Oct 6, 2027
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 6, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer Level 2 to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

Apply About employer

More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, troubleshooting, and repairing computer hardware and software systems. They provide end-user support by resolving help desk requests, documenting issues, and performing hands-on system configurations.

Requirements

Candidates should have an associate's degree or 5+ years of experience in the field. Proficiency in Microsoft and Mac OS X, along with strong analytical and communication skills, is required.

Skills

Desktop support
Hardware troubleshooting
Software installation
System upgrades
User account management
Help desk support
Diagnostic utilities
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Communication skills
Interpersonal skills
Time management
Team collaboration

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Peripherals
Troubleshooting
System Upgrades
User Accounts
Help Desk
Microsoft
Mac OS X
Diagnostic Utilities
Technical Support
Documentation
Customer Service
IT Communications
Network Implementation

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