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Added 3 mins ago
Maintenance Technician
Sofina Foods Inc
Regina, SK · Saskatoon, SK · Wynyard, SK
The Hatchery Maintenance Technician is responsible for maintaining, troubleshooting, repairing, and optimizing hatchery equipment, building systems, and facility infrastructure to ensure…
Added 3 mins ago
PG
Maintenance Technician (4th Class)
PETERSON GROUP PROPERTI
Vancouver, BC
- $32 to $36 CAD / hour
- Full-time
The Maintenance Technician (4th Class Power Engineer) completes repairs, preventative maintenance, and day-to-day upkeep throughout Langara Gardens while supporting the safe and efficient…
Added 3 mins ago
VH
Maintenance Technician
Vantage Hotels
AB · Mountaineer Lodge, Lake Louise, Alberta
- Full-time
Maintenance Technician - Grow your career with Vantage Hotels!!
Added 18 mins ago
WM
Plant Maintenance Technician/Millwright, Overnight Shift
Waste Management, Inc. (WM)
Edmonton, AB
- Full-time
…motors, pulleys, shafts, and bearings. As a Plant Maintenance Technician, you'll jump into action when systems fail, using your skills to quickly identify and fix issues, ensuring…
Added 18 mins ago
Fire Protection Engineer
Smith + Andersen
Vancouver, BC
At Smith + Andersen our employees contribute to some of the most sustainable building design projects in Canada. The work we do has meaningful impact on the community by contributing to…
Added 18 mins ago
Fire Protection Engineer
Smith + Andersen
Toronto, ON
At Smith + Andersen our employees contribute to some of the most sustainable building design projects in Canada. The work we do has meaningful impact on the community by contributing to…
Added 31 mins ago
CO
Parks Technician
City of Penticton
Penticton, BC
- Full-time
…direction of the Parks Capital Projects Supervisor, the Parks Technician plays a key role in implementing and advancing the City's Urban Forest Management Plan (UFMP), while leading the…
Added 33 mins ago
JC
Facility Maintenance Electrician
Johnson Controls
Toronto, ON
- Full-time
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce…
Added 33 mins ago
CT
Service Manager
Convergint Technologies Ltd
Mississauga, ON
- $130,000 to $135,000 CAD / year
…unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities…
Added 33 mins ago
Registered Pharmacy Technician - Pharmacy Services
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Pharmacy Manager/Operations Manager, the Registered Pharmacy Technician (Pharmacy Practice Assistant) participates in the provision of safe, competent, patient or family…
Added 33 mins ago
AA
Automotive service technician
Akhlut Automotive
Swift Current, SK
- $30 to $40 CAD / hour
- Full-time
- On-site
Automotive Service Technician (Fuel and Electrical Systems) Trade Certification
Added 45 mins ago
AV
Audio operator
Audio Visual Services (Canada) Corp. DBA PSAV
Banff, AB
- $30 to $35 CAD / hour
- Full-time
- On-site
Added 48 mins ago
G
Data Center Technician
Groq
Calgary, AB
- Full-time
…infrastructure that powers Groq’s AI inference cloud. As a Data Center Technician, you will own day-to-day hands-on operations within the data center, helping ensure our compute and network…
Added 1 hour ago
EI
Architectural Technician (FAC) - Permanent
Elk Island Public Schools
Sherwood Park, AB
- Full-time
The Architectural Technician is responsible for developing and maintaining accurate school and building floor plans for Elk Island Public Schools (EIPS) which involves collaborating with…
Added 1 hour ago
BP
Maintenance Technician - Dufferin Landing Apartments
Broadstreet Properties
Winnipeg, MB
- Full-time
…to improve the quality of life of others? As a Maintenance Technician, every day is different with one common factor – everything you do has a positive impact on turning someone’s unit into…
Added 1 hour ago
JC
Controls Systems Technician
Johnson Controls
Toronto, ON
- Full-time
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce…
Added 1 hour ago
WM
310T Mechanic (Afternoon shift)
Waste Management, Inc. (WM)
Ottawa, ON · CARP, ON
- Full-time
Work with modern fleet technology, specialized equipment and evolving systems that keep your skills sharp.
Added 1 hour ago
MC
Construction Site Representative (Transmission)
Maven Consulting Limited
Remote, Canada
- Contract
- Remote
At Maven, we believe in building more than infrastructure - we build stronger communities. Our people bring passion, expertise, and innovation to every project, helping shape the systems…
Added 2 hours ago
A
Quality Control Coordinator
Amico
Mississauga, ON
- Full-time
Maintain quality documentation within applicable electronic document management systems such as Procore, Autodesk, SharePoint, or equivalent platforms.
Added 2 hours ago
CC
Automotive service technician
Capital Chevrolet Buick GMC Inc
Calgary, AB
- $35 to $45 CAD / hour
- Full-time
- On-site
Adjust, repair or replace parts and components of automotive systems
Added 2 hours ago
S
Field Data Coordinator
Semex
Guelph, ON
- Full-time
Strong understanding of field data, with the ability to analyze and interpret results using farm records, spreadsheets, databases, reporting systems, and data-quality processes.
Added 2 hours ago
B
Building Technician IV- Electrician
BGIS
Red Deer, AB
- Full-time
Building Systems Maintenance Certificate (SMC) Systems Maintenance Administrator (SMA) Systems Maintenance Technician (SMT)
Added 2 hours ago
R
Spécialiste Technique CFirst / CFirst Technical Specialist
RTX
Longueuil, QC
- Full-time
Added 2 hours ago
NC
Maintenance Worker
Neighbours Community Homes
Toronto, ON
- Full-time
Knowledgeable of life safety systems, fire code, building code, Residential Tenancies Act, and Occupational Health and Safety Act
Added 2 hours ago
CC
Automotive service technician
Crowfoot Chrysler Dodge Jeep Ram Fiat
Calgary, AB
- $35 to $50 CAD / hour
- Full-time
- On-site
Adjust, repair or replace parts and components of automotive systems

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

Apply About employer

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Job details

Apply by: Oct 6, 2027
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 6, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer Level 2 to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

Apply About employer

More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, troubleshooting, and repairing computer hardware and software systems. They provide end-user support by resolving help desk requests, documenting issues, and performing hands-on system configurations.

Requirements

Candidates should have an associate's degree or 5+ years of experience in the field. Proficiency in Microsoft and Mac OS X, along with strong analytical and communication skills, is required.

Skills

Desktop support
Hardware troubleshooting
Software installation
System upgrades
User account management
Help desk support
Diagnostic utilities
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Communication skills
Interpersonal skills
Time management
Team collaboration

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Peripherals
Troubleshooting
System Upgrades
User Accounts
Help Desk
Microsoft
Mac OS X
Diagnostic Utilities
Technical Support
Documentation
Customer Service
IT Communications
Network Implementation

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