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Added 4 mins ago
PH
Marketing project manager
Prime Health Ltd.
Maple Ridge, BC
- From $38.5 CAD / hour
- Full-time
- On-site
Ensure appropriate business/commercial licenses are in place
Added 6 mins ago
R
Cook
Rollzzy
Vancouver, BC
- From $36.6 CAD / hour
- Full-time
- On-site
Added 6 mins ago
Manager, Treasury
Rogers Communications
Toronto, ON
…and ongoing management of Treasury (banking, cash management, commercial paper funding, cash forecasting) along with other projects. Candidates should have a background in corporate finance…
Added 6 mins ago
M(
Responsable des ventes internes - Entreprises
MaintainX (An Autodesk Company)
Remote, Canada
- $136,000 to $220,000 CAD / year
- Full-time
- Remote
Collaborer avec les équipes chargées des opérations de chiffre d’affaires, de l’accompagnement commercial, du marketing et de la réussite client afin d’améliorer l’acheminement des…
Added 6 mins ago
PD
Contents Specialist
Paul Davis Restoration of Fraser Valley, BC
Langley (District), BC · Langley, BC
- $25 to $30 CAD / hour
- Full-time
Why Join the Team? Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. We are…
Added 6 mins ago
Senior Connectivity Partnership Manager
Geotab
Oakville, ON · Toronto, ON · Waterloo, ON
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and…
Added 7 mins ago
LC
Carpenter, concrete forms
LK Construction Inc.
Innisfil, ON
- $36 to $39 CAD / hour
- Full-time
- On-site
Added 8 mins ago
B&
Maintenance planner
Bégin & Bégin inc
Lots-Renversés, QC
- $80,000 to $100,000 CAD / year
- Full-time
- On-site
Direct and control the operations of commercial facilities
Added 8 mins ago
CM
Insurance agent
Clare Mutual Insurance Company
Belliveaus Cove, NS
- $55,000 to $60,000 CAD / year
- Full-time
- On-site
Added 16 mins ago
MI
Trailer mechanic
MANAC INC
Moncton, NB
- $25.96 to $37.46 CAD / hour
- Full-time
- On-site
Adjust, repair or replace parts and components of commercial transport truck systems
Added 17 mins ago
BT
Corporate sales manager
BUDDYPAY TECHNOLOGIES LTD.
Richmond, BC
- From $38.4 CAD / hour
- Full-time
- Hybrid
Plan, direct and evaluate the activities of sales departments in commercial, industrial, wholesale and retail and other establishments
Added 21 mins ago
DR
Design Lead
DMC Recruitment Group
Vancouver, BC
- Full-time
Design Lead - Commercial Furniture & Interiors
Added 21 mins ago
TS
Senior Architect AIBC, Studio Lead
TalentSphere Staffing Solutions
Victoria, BC
- Full-time
…portfolio spanning K-12 and post secondary education, healthcare, commercial, civic, and community…
Added 21 mins ago
J
Inside Sales Representative
JobsMedia.io
Mascouche, QC
- Full-time
…Diploma (DEC) in a relevant field. Field related to civil, commercial, and institutional infrastructure (or any other relevant training) Two (2) years of experience in project management…
Added 21 mins ago
J
VIP Insurance Broker
JobsMedia.io
Toronto, ON
- Full-time
Assist with miscellaneous personal lines and small commercial proposals
Added 21 mins ago
TR
Journeyperson Heavy Duty Mechanic
The RMC Group of Companies
Edmonton, AB
- Internship
Complete Commercial Vehicle Inspection Program (CVIP) inspections in accordance with Alberta regulations.
Added 21 mins ago
CC
Manager, Commercial Finance
Coca-Cola Canada Bottling Limited
Toronto, ON
- Full-time
We are recruiting a Manager, Commercial Finance, to join our Commercial Finance team. This strategic role leads the financial governance of Innovation Stages & Gates (S&G), with a strong…
Added 21 mins ago
PC
Design Engineer
Port City Young Professionals, LLC
Engineer, BC
- Full-time
…design and engineering analyses of various types of retail, commercial, industrial and residential site layouts throughout regions where we do business. Projects include working with…
Added 21 mins ago
XT
Class 1 Driver - PM
XTL Transport, Logistics, Distribution
Brossard, QC
- Full-time
Added 21 mins ago
XT
Class 1 Driver
XTL Transport, Logistics, Distribution
Longueuil, QC
- Full-time
Added 21 mins ago
GG
Ironworker (Rod Buster)
Grizzlytrek Group
Victoria, BC
- $37 to $42 CAD / hour
- Full-time
Projects Commercial, residential and infrastructure projects in all regions
Added 22 mins ago
SF
Economic development officer - Aboriginal communities
Saik'uz First Nation
Vanderhoof, BC
- $32 to $40 CAD / hour
- Full-time
- Contract
- On-site
Administer programs to promote industrial and commercial business investment in rural and urban areas
Added 23 mins ago
BA
Automobile mechanic
Bessette Automobiles Inc
Cowansville, QC
- $25 to $40 CAD / hour
- Full-time
- On-site
Adjust, repair or replace parts and components of commercial transport truck systems
Added 30 mins ago
DC
Carpenter
Denco Construction Inc.
Moncton, NB
- From $23.5 CAD / hour
- Full-time
- On-site
Added 35 mins ago
CD
Construction labourer
Candek Deck Systems
Canmore, AB
- From $25 CAD / hour
- Full-time
- On-site

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

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Job details

Apply by: Oct 6, 2027
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 6, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer Level 2 to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

Apply About employer

More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, troubleshooting, and repairing computer hardware and software systems. They provide end-user support by resolving help desk requests, documenting issues, and performing hands-on system configurations.

Requirements

Candidates should have an associate's degree or 5+ years of experience in the field. Proficiency in Microsoft and Mac OS X, along with strong analytical and communication skills, is required.

Skills

Desktop support
Hardware troubleshooting
Software installation
System upgrades
User account management
Help desk support
Diagnostic utilities
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Communication skills
Interpersonal skills
Time management
Team collaboration

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Peripherals
Troubleshooting
System Upgrades
User Accounts
Help Desk
Microsoft
Mac OS X
Diagnostic Utilities
Technical Support
Documentation
Customer Service
IT Communications
Network Implementation

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