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Added 1 min ago
KS
Landscape technician
KLon Services Ltd.
Albright, AB
- From $25 CAD / hour
- Full-time
- On-site
Added 45 mins ago
BC
Outside Service Technician
Bunzl Can
Edmonton, AB
- Full-time
The Service Technician is responsible providing excellent customer service while servicing customer equipment. As a Service Technician, you will record the service request, successfully…
Added 45 mins ago
LO
Information Management Technician
Library of Parliament / Bibliothèque du Parlement
Ottawa, ON
- Full-time
Post-secondary education in a field relevant to the position, such as information systems, management information systems, or computer science, or an acceptable combination of education,…
Added 1 hour ago
WC
Maintenance Technician
Wabtec Corporation
Chatham-Kent, ON · Wallaceburg, ON
- Full-time
Wabtec Foundry is currently seeking a Maintenance Technician to join our team. You will work closely with other Team members in Maintenance as well as other members of the Team such as…
Added 1 hour ago
I
Technicien(ne) du soutien informatique (sur site/bilingue)/IT Support Technician (On-site/Bilingual)
IQVIA
Laval, QC
- Full-time
Associate’s Degree in Computer Science or related field
Added 1 hour ago
W
Maintenance Technician
Wabtec
Chatham-Kent, ON · Wallaceburg, Ontario
- Full-time
Wabtec Foundry is currently seeking a Maintenance Technician to join our team. You will work closely with other Team members in Maintenance as well as other members of the Team such as…
Added 1 hour ago
SI
Project Manager
Snackruptors Inc
Cambridge, ON
- Other
Degree required in a technical field and 1 - 3 years of scheduling / planning experience and/or 5 - 10 years as a machine repair technician, or equivalent combination of both.
Added 2 hours ago
LL
Material Handling Equipment (MHE)/Forklift Lead
Lineage Logistics
Montreal, QC · St. Laurent, Quebec · Lachine, Quebec · Saint-Laurent, Quebec
- Full-time
…Montreal-area facilities. We are looking for an experienced technician to serve as the senior technical resource and working lead for the…
Added 3 hours ago
CG
Laboratory Technician II - Gas Appliances
CSA Group
Toronto, ON
- $2,823.64 to $3,274.9 CAD / week
- Full-time
Related certification to field; i.e. Gas Technician, TSSA Gas Fitter certification
Added 5 hours ago
MH
Landscaper lead hand
Maritime Hydroseed - Erosion Control & Landscape Services
Saint John, NB
- $25 to $35 CAD / hour
- Full-time
- Temporary
- On-site
Certified Landscape Horticulturist Technician (CLHT)
Added 8 hours ago
J
Service Technician
Jobgether
Canada
- $25 to $30 CAD / hour
- Full-time
…products and exceptional customer experiences. As a Service Technician, you will diagnose, repair, and maintain premium household appliances and outdoor products at customer homes,…
Added 8 hours ago
AE
Land survey technician
AGS ENVIRONNEMENT INC.
Saint-Germain-de-Grantham, QC
- From $29.17 CAD / hour
- Full-time
- On-site
Conduct field surveys and operate survey instruments and computer equipment to measure distance, angles, elevations and contours
Added 8 hours ago
SI
NDT Technician (Truck Shop)
SUMMIT Inspection Services Ltd.
AB · Wood Buffalo, AB
- Full-time
Minimum two (2) years of experience in NDT field as a certified technician
Added 9 hours ago
J
Service Technician
Jobgether
Canada
- $25 to $30 CAD / hour
- Full-time
…products and exceptional customer experiences. As a Service Technician, you will diagnose, repair, and maintain premium household appliances and outdoor products at customer homes,…
Added 11 hours ago
IR
Service Technician
Ingersoll Rand
Quebec, QC
- Full-time
Job title: Electromechanic / Electromechanical Technician – Rotating Machinery
Added 11 hours ago
AL
Shop Service Advisor (Neepawa)
AgWest Ltd.
Neepawa, MB
- Full-time
Oversee daily workflow for shop and field service operations to maximize productivity and efficiency.
Added 12 hours ago
EU
Technician, civil engineering
Entera Utility Contractors Co. Ltd.
Richmond Hill, ON
- From $37.76 CAD / hour
- Full-time
- Hybrid
Participate in field surveys, inspections or technical investigations
Added 13 hours ago
Technicien de Centre de Données / Data Center Technician, Opérations de centres de données/Data Center Operations
Amazon
Montreal, QC
Amazon Web Services (AWS) is growing rapidly and is looking for a Data Center Technician to join its expanding Infrastructure Operations team.
Added 13 hours ago
Technicien de Centre de Données / Data Center Technician, Opérations de centres de données/Data Center Operations
Amazon
Montreal, QC
Amazon Web Services (AWS) is growing rapidly and is looking for a Data Center Technician to join its expanding Infrastructure Operations team.
Added 14 hours ago
CF
Silviculture technologist
Crowhurst Forest Management Ltd.
Campbell River, BC
- $38.4 to $45 CAD / hour
- Full-time
Conduct forest inventory cruises, surveys and field measurement
Added 15 hours ago
HR
Field Service Mechanic
Herc Rentals
Toronto, ON · Etobicoke, ON
- Full-time
As a Field Heavy Duty Equipment Mechanic, you are a master technician and will assume a leadership role in product knowledge and standards of quality in the field. The primary focus of a…
Added 15 hours ago
EE
Computer field service technician
Elcomm Electrical & Communications Inc.
Nobleton, ON
- From $38 CAD / hour
- Full-time
- On-site
Added 16 hours ago
FC
Field Service Technician- Trainee
Fike Corporation
Burlington, ON
- Full-time
The position of Field Servie Technician - Trainee is with Fike Canada (remote/hybrid), a subsidiary of Fike Corporation headquartered in Blue Springs, Missouri, U.S. Employment for this…
Added 17 hours ago
CB
Fleet/Equipment Lead Hand (CB)
Clark Builders
Edmonton, AB
- Full-time
Document/communicate any customer damage to rental fleet with Field Operations Manager and/or appropriate field operations team members in a timely manner
Added 17 hours ago
CC
Cooler Service Field Technician
Coca-Cola Canada Bottling Limited
Moncton, NB
- Full-time
Coke Canada Bottling Cooler Service Field Technicians are the primary contact for maintenance, repair and mechanical service on cold drink equipment for a variety of stores throughout a…

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

Apply About employer

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Job details

Apply by: Oct 6, 2027
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 6, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer Level 2 to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

Apply About employer

More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, troubleshooting, and repairing computer hardware and software systems. They provide end-user support by resolving help desk requests, documenting issues, and performing hands-on system configurations.

Requirements

Candidates should have an associate's degree or 5+ years of experience in the field. Proficiency in Microsoft and Mac OS X, along with strong analytical and communication skills, is required.

Skills

Desktop support
Hardware troubleshooting
Software installation
System upgrades
User account management
Help desk support
Diagnostic utilities
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Communication skills
Interpersonal skills
Time management
Team collaboration

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Peripherals
Troubleshooting
System Upgrades
User Accounts
Help Desk
Microsoft
Mac OS X
Diagnostic Utilities
Technical Support
Documentation
Customer Service
IT Communications
Network Implementation

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