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assistant manager, restaurant
Subway
Burnaby, BC
- From $36.6 CAD / hour
- Full-time
- On-site
Added 1 min ago
AC
store manager - retail
ascot cellular
Belleville, ON
- From $36 CAD / hour
- Full-time
- On-site
Resolve issues that may arise, including customer requests, complaints and supply shortages
Added 2 mins ago
LA
restaurant manager
Lil Ava's Pizza
Inuvik, NT
- From $49 CAD / hour
- Full-time
- On-site
Added 3 mins ago
LA
restaurant manager
Lil Ava's Pizza Mackenzie
Mackenzie, BC
- From $37 CAD / hour
- Full-time
- On-site
Added 4 mins ago
TI
Turnkey & Building Services Sales Manager, Greater Toronto Area
Trane Italia
Markham, ON
- Full-time
Trane is looking for a GTA Turnkey & Building Services Sales Manager committed to delivering business results and continually fostering employee engagement. In this role, you will be…
Added 4 mins ago
TI
Account Manager
Trane Italia
Burnaby, BC
- Full-time
Trane Technologies is hiring a Senior Services Account Manager in Burnaby, BC. As a Senior Services Account Manager, you will join Trane’s best-in-class Commercial HVAC team. This is an…
Added 4 mins ago
TI
Account Manager, LCUR
Trane Italia
Laval, QC
- Full-time
As an LCUR Account Manager, you will be responsible for all functions relating to developing new Light Commercial Equipment customer relationships and strengthening our existing customer…
Added 4 mins ago
TI
Project Manager - Equipment
Trane Italia
London, ON
- Full-time
Trane in London, ON is hiring for an Equipment Project Manager to join our team. In this role, you will be responsible for coordinating and supporting multiple smaller-scale equipment…
Added 4 mins ago
TI
Estimator II
Trane Italia
Markham, ON
- Full-time
Develops, evaluates, and discusses possible solutions with Account Manager, Project Manager, Sub-contractor, Supplier, and/or customer.
Added 4 mins ago
LD
Department Manager Photo Lab
London Drugs Limited
Campbell River, BC
- $22.95 to $27.69 CAD / hour
- Other
You’ll experience them all at London Drugs. As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking…
Added 4 mins ago
TI
HVAC Services Account Manager
Trane Italia
Winnipeg, MB
- Full-time
Trane Technologies is hiring a Services Account Manager in Winnipeg, MB. As a Services Account Manager, you will join Trane's best-in-class Commercial HVAC team. This is an exciting…
Added 4 mins ago
TI
Application Specialist - VRF
Trane Italia
Markham, ON
- Full-time
Monitor, measure, and modify current process to effectively and efficiently meet customer needs.
Added 4 mins ago
TI
Client Services Representative (CSR)
Trane Italia
Burnaby, BC
- Full-time
…for the Region’s service business. Reporting to General Sales Manager in BC, this role sits on the Sales team and partners closely with Sales. Responsible for contract renewal, scope…
Added 4 mins ago
BC
Product Manager
Beem Credit Union
BC
- Full-time
Work closely with Design to define the customer journey and create an exceptional user experience.
Added 4 mins ago
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Client Consulting Manager
Visa
Toronto, ON
- Full-time
We are currently looking for a Consulting Manager to join our consulting practice and play a role in developing high impact projects for Visa’s clients in the North America region. The…
Added 4 mins ago
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Senior Consultant, Service Experience
Visa
Toronto, ON
- Full-time
Service Experience plays a leading role in planning and executing pilot implementations for new products and services entering the market. The Senior Consultant coordinates stakeholder…
Added 4 mins ago
V
Senior Director, Issuing Solutions Sales, Canada
Visa
Toronto, ON
- Full-time
…solutions that help clients modernize their businesses, improve customer experiences, mitigate risk, drive operational efficiency, and unlock new revenue…
Added 4 mins ago
Customer Success Manager
Rival Technologies
Vancouver, BC
We are looking for a Customer Success Manager to join our growing team. This position is ideal for someone who is deeply customer-focused and takes pride in delivering exceptional client…
Added 4 mins ago
OS
Processor - Bucks Auto Parts
Orion Steel Group
Winnipeg, MB · Bucks - Winnipeg
- Full-time
Reporting to the Operations Manager, the Processor will be responsible for processing vehicles, draining appropriate fluids from cars, and removing non-ferrous materials.
Added 4 mins ago
OS
Tow Truck Driver
Orion Steel Group
Regina, SK · Bucks - Regina
- Full-time
If you have a passion for automobiles and relevant experience, along with a strong work ethic and a proven track record of success, we want to hear from you! We are currently seeking a…
Added 4 mins ago
OS
Operations Manager
Orion Steel Group
Edmonton, AB · GenAlta Recycling
- Full-time
As part of the management team, the Operations Manager supports the Regional Manager in overseeing site operations, including sales, production, purchasing, customer service, and team…
Added 4 mins ago
FT
Tire Technician, Kelowna
Fountain Tire
Kelowna, BC
- Other
Competitive wages: $20+ per hour (based on experience)
Added 4 mins ago
CC
Retail Shift Leader
Canna Cabana
Okotoks, AB
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 4 mins ago
CC
Retail Shift Leader
Canna Cabana
Calgary, AB · Canyon Meadows, Calgary, AB
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 4 mins ago
Client Order & Fulfillment Specialist
Open Text Corporation
Waterloo, ON
…building strong relationships and delivering an outstanding customer…

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

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Job details

Apply by: Oct 6, 2027
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 6, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer Level 2 to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

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More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, troubleshooting, and repairing computer hardware and software systems. They provide end-user support by resolving help desk requests, documenting issues, and performing hands-on system configurations.

Requirements

Candidates should have an associate's degree or 5+ years of experience in the field. Proficiency in Microsoft and Mac OS X, along with strong analytical and communication skills, is required.

Skills

Desktop support
Hardware troubleshooting
Software installation
System upgrades
User account management
Help desk support
Diagnostic utilities
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Communication skills
Interpersonal skills
Time management
Team collaboration

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Peripherals
Troubleshooting
System Upgrades
User Accounts
Help Desk
Microsoft
Mac OS X
Diagnostic Utilities
Technical Support
Documentation
Customer Service
IT Communications
Network Implementation

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