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Added 10 mins ago
TT
10. SEO Client Success Advocate
Top4 Technology
Success, SK
- Full-time
Since 1997 Online Marketing Team and Website Marketing Experts Global & Local Digital Marketing Services Website Design + Web Development Company
Added 10 mins ago
KG
Video Game Producer
Koolhaus Games Inc.
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
Oversee the creation and maintenance of all project-related documentation: milestones, schedules, contracts, design documents, specifications, etc.
Added 10 mins ago
A
Manager, Software Engineering
AltaML
Toronto, ON
- Full-time
…configuration and skills library are the default way engineers design, build, test, and review software, not an optional accelerant a few people…
Added 10 mins ago
MI
Maintenance Technician - Electrician
Magna International
St. Thomas, ON
- $47.66 CAD / hour
- Full-time
Complete preventative maintenance on equipment and keep maintenance records to identify weakness in design.
Added 10 mins ago
A
Project Manager – Engineering
Artelia
St. John's, NL
- Full-time
At Artelia Canada, we believe that every project is a unique opportunity to design solutions for a positive life. This is what drives us every day: imagining, creating, and delivering…
Added 39 mins ago
A
Project Manager – Engineering
Artelia
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
At Artelia Canada, we believe that every project is a unique opportunity to design solutions for a positive life. This is what drives us every day: imagining, creating, and delivering…
Added 40 mins ago
OI
HCA Program Manager
Oxford International
Vancouver, BC
- $85,000 to $100,000 CAD / year
- Full-time
The Health Care Assistant, Program Manager provides academic and operational leadership for the HCA program at the Vancouver Campus, supporting consistent program delivery, student…
Added 54 mins ago
CO
Job ID #32266: Manager, Vacant Unit Tax & General Revenue
City of Hamilton
Hamilton, ON
- Full-time
Reporting to the Director, Revenue Services, the Manager, Vacant Unit Tax & General Revenue provides strategic and operational leadership for the City’s Vacant Unit Tax Program, other…
Added 1 hour ago
B
Senior Estimator – Vancouver
Buttcon
Vancouver, BC
- Full-time
Review plans and specifications to fully understand design and document discrepancies.
Added 1 hour ago
CC
ESTIMATOR
Conwest Contracting
Vancouver, BC
- Full-time
Works closely with Estimators, Superintendents, Project Managers, Equipment Manager, and others as part of a collaborative team-based culture to prepare estimates and proposals.
Added 1 hour ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 1 hour ago
OI
HCA Program Manager
Oxford International Education Group
Vancouver, BC
- $85,000 to $100,000 CAD / year
- Full-time
The Health Care Assistant, Program Manager provides academic and operational leadership for the HCA program at the Vancouver Campus, supporting consistent program delivery, student…
Added 1 hour ago
PF
Gestionnaire principal·e de produit | Senior Product Manager , APM & GenAI
Power Factors
Remote, Canada
- Remote
Added 2 hours ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
Participates in strategic planning support and change management services by assisting the Portfolio Manager or Lead in streamlining business processes and best practices for electronic…
Added 2 hours ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
Participates in strategic planning support and change management services by assisting the Portfolio Manager or Lead in streamlining business processes and best practices for electronic…
Added 2 hours ago
FH
Program Coordinator, Physician Quality Improvement (PQI)
Fraser Health
Surrey, BC
- Temporary
…of the PQI program and policies, in collaboration with the Manager, PQI; implements a communication plan which include PQI reports, quality-related targets, education and resources…
Added 2 hours ago
K
Manager, People & Change
KPMG
Vancouver, BC
- Full-time
Our People & Change Advisory team is seeking a Manager to strengthen our Management Consulting practice. We are looking for an experienced professional with expertise in organizational…
Added 2 hours ago
C
Senior Consulting Manager, Organizational Change Management
Cognizant
Toronto, ON
- $94,050 to $148,500 CAD / year
- Full-time
As a Senior Consulting Manager, Organizational Change Management (OCM), you will make an impact by leading enterprise-scale transformation programs, using proven change methodologies to…
Added 2 hours ago
CI
In-Home Care Nurse Opportunity
Calian in Space & Technology
Calgary, AB
- Internship
Calian Patient Support Program specializes in the design and implementation of comprehensive Patient Support Programs (PSP) that enhance the patient’s experience throughout their treatment…
Added 2 hours ago
YR
Enterprise Cloud Architect (Enterprise Architect)
York Region (The Regional Municipality of York)
Newmarket, ON
- Full-time
Reporting to the ITS Projects Manager or designate within Information Technology Services, the Enterprise Cloud Architect serves as the cloud domain architect within the Enterprise…
Added 2 hours ago
C
PUBLISHING MANAGER
CIRCA
London, ON
- Full-time
We are seeking a Publishing Manager to oversee the production, distribution and commercial management of CIRCA’s publishing programme.
Added 3 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 3 hours ago
WR
Project Manager, ICAT - Redevelopment (Full Time)
Windsor Regional Hospital
Windsor, ON
- Full-time
The purpose of this position is to provide the Hospital with a senior project manager that can coordinate Information, Communication, and Automation Technology (ICAT) planning, design,…
Added 3 hours ago
BC
Technology Implementation Lead
Bechtel Corporation
Toronto, ON
- Other
…Project in Toronto, Ontario. The project scope includes the design build, operations and maintenance of all infrastructure and rail systems associated with 15 stations and over 15km of new…
Added 3 hours ago
T
Senior Manager, Commercial Operations
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
The Senior Manager, Commercial Operations leads the operating rhythm, governance, and cross-functional execution that enable the effectiveness of the Canadian commercial organization and…

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

Apply About employer

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Job details

Apply by: Oct 6, 2027
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 6, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer Level 2 to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

Apply About employer

More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, troubleshooting, and repairing computer hardware and software systems. They provide end-user support by resolving help desk requests, documenting issues, and performing hands-on system configurations.

Requirements

Candidates should have an associate's degree or 5+ years of experience in the field. Proficiency in Microsoft and Mac OS X, along with strong analytical and communication skills, is required.

Skills

Desktop support
Hardware troubleshooting
Software installation
System upgrades
User account management
Help desk support
Diagnostic utilities
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Communication skills
Interpersonal skills
Time management
Team collaboration

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Peripherals
Troubleshooting
System Upgrades
User Accounts
Help Desk
Microsoft
Mac OS X
Diagnostic Utilities
Technical Support
Documentation
Customer Service
IT Communications
Network Implementation

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