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Added 4 mins ago
EO
Manager, Chapter Operational Excellence
Entrepreneurs' Organization
Canada
- Full-time
The Manager, Chapter Operational Excellence supports the implementation, coordination, and continuous improvement of EO’s Chapter Health Framework and related chapter operations…
Added 4 mins ago
NB
Branch Administrator
National Bank of Canada
Oakville, ON
- Full-time
Provide administrative support to the Regional Manager on a variety of tasks
Added 4 mins ago
NB
Wealth Associate
National Bank of Canada
Ancaster, ON
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 4 mins ago
NB
Senior Advisor, Program Governance
National Bank of Canada
Montreal, QC
- Full-time
Working closely with the Commercial Financing Transformation Program Manager (Pillar 5), pillar leaders, initiative owners and delivery teams, you contribute to the operation and evolution…
Added 4 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 5 mins ago
PF
Gestionnaire principal·e de produit | Senior Product Manager , APM & GenAI
Power Factors
Remote, Canada
- Remote
Added 5 mins ago
U
Statistical Assistant
UNESCO
Montreal, QC
- From $53,996 CAD / year
…Statistics (UIS) and the direct supervision of the responsible manager, the Statistical Assistant carries out the standard, recurring technical and procedural tasks that support the…
Added 5 mins ago
G
Marketing Associate Intern, Severe Asthma & Nasal Polyps - Mississauga or Montreal
GSK
Hamilton, ON · Mississauga, ON · Oakville, ON · Toronto, ON · Montreal, QC
- $31,980 to $79,950 CAD / year
- Full-time
…requiring 2-3 days in office and reports directly to the Marketing Manager, Severe Asthma & Nasal Polyps. This position will be based in either our GSK Mississauga or Montreal office…
Added 5 mins ago
SD
Manager, IVD Manufacturing
SEKISUI Diagnostics
Charlottetown, PE
- Full-time
As Manager, IVD Manufacturing, you will lead our Production and Packaging Operations in Charlottetown, ensuring the safe, efficient, and compliant manufacture of In Vitro Diagnostic (IVD)…
Added 35 mins ago
SH
Registered Dietitian
Shared Health-Soins Communs
Winnipeg, MB
- Volunteer
Under the general direction of the Program Support Manager, Nutrition Services, and while demonstrating a commitment to the Mission, Values and Management Philosophy of St. Boniface…
Added 51 mins ago
RP
Manager, Medical Affairs Operations, Canada
Regeneron Pharmaceuticals
Toronto, ON
- Full-time
…medicines for people with serious diseases. We are seeking a Manager, Medical Affairs Operations, Canada to join our Medical Affairs team, supporting our Canadian organization in a hybrid…
Added 51 mins ago
HC
Hallmark Merchandiser, Long Lac & Geraldton, ON, P0T 2A0
Hallmark Canada
Greenstone, ON
- Part-time
Reporting to the Territory Manager, the Merchandiser is a part-time role that is an integral part of the field merchandising team. The Merchandiser will be responsible for the maintenance…
Added 1 hour ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
Bachelor’s degree in computer science and/or related applied quantitative scientific field, plus five (5) to seven (7) years of related experience in decision support, business analysis,…
Added 1 hour ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
Bachelor’s degree in computer science and/or related applied quantitative scientific field, plus five (5) to seven (7) years of related experience in decision support, business analysis,…
Added 1 hour ago
K
Manager, International Corporate Tax
KPMG
Montreal, QC
- Full-time
Master's degree in Taxation, International Tax, Law, Accounting, Finance, or a related field.
Added 1 hour ago
AM
Regional Sales & Business Development Manager
Agrifac Machinery B.V.
AB · Alberta, Canada
- Full-time
…still developing. The Regional Sales & Business Development Manager takes ownership of regional sales growth while building market presence, recruiting and developing dealer partners, and…
Added 1 hour ago
TH
Administrative Co-Ordinator - Haematology/Oncology
The Hospital for Sick Children
Toronto, ON
- Full-time
…professional relationships with SickKids. Reporting to the Senior Manager, Pediatric Business Operations, you will work closely with colleagues across the broader administrative team…
Added 1 hour ago
S
Associate Brand Manager - Intern
SoTalent
ON · Ontario, Canada
- $34,000 to $49,450 CAD / year
- Internship
Associate Brand Manager Intern – Consumer Marketing
Added 1 hour ago
CI
In-Home Care Nurse Opportunity
Calian in Space & Technology
Calgary, AB
- Internship
Added 1 hour ago
SS
K9 Security Dog Handler
Securiguard Services Ltd.
Nanaimo, BC
- Full-time
Conduct explosive or narcotics detection as directed by the K9 Manager, including searches of provisions, vehicles, equipment, air cargo, and facilities.
Added 2 hours ago
I-
Business Development Executive – Staffing Solutions
I8IS - Infiniti Software Solutions
Vaughan, ON
- Full-time
Location: Woodbridge, ON (Field travel across the Greater Toronto Area)
Added 2 hours ago
CO
Manager, Geographic Information Systems (GIS)
City of North Vancouver
North Vancouver, BC
- Full-time
Title Manager, Geographic Information Systems (GIS) Job Status Regular Full Time (Exempt) Position Overview
Added 2 hours ago
QR
Responsable des succursales / Branch Manager Canada Quiz Room & Bomb Squad Canada
Quiz Room
Montreal, QC
- Full-time
Manager les équipes terrain des 8 centres : formation et accompagnement des responsables de centres et des Quiz master à distance et via des visites terrain régulières
Added 2 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 2 hours ago
TG
Facility and Mechanical Project Manager
Trench Group
Pickering, ON
- $60,000 to $100,000 CAD / year
- Full-time
The Facility and Mechanical Project Manager will be responsible for planning, managing, and coordinating various aspects of construction projects, renovations, and mechanical maintenance…

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

Apply About employer

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Job details

Apply by: Oct 6, 2027
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 6, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer Level 2 to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

Apply About employer

More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, troubleshooting, and repairing computer hardware and software systems. They provide end-user support by resolving help desk requests, documenting issues, and performing hands-on system configurations.

Requirements

Candidates should have an associate's degree or 5+ years of experience in the field. Proficiency in Microsoft and Mac OS X, along with strong analytical and communication skills, is required.

Skills

Desktop support
Hardware troubleshooting
Software installation
System upgrades
User account management
Help desk support
Diagnostic utilities
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Communication skills
Interpersonal skills
Time management
Team collaboration

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Peripherals
Troubleshooting
System Upgrades
User Accounts
Help Desk
Microsoft
Mac OS X
Diagnostic Utilities
Technical Support
Documentation
Customer Service
IT Communications
Network Implementation

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