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Added 2 mins ago
MM
Continous Imrovement Engineer
Modine Manufacturing Company
Calgary, AB
- Full-time
The Continuous Improvement Engineer will play a critical role in driving operational excellence across manufacturing and service operations. This position focuses on identifying…
Added 32 mins ago
TT
Design Engineer
The Timken Company
King, ON
- Full-time
Timken Gears and Services - Philadelphia Gear has a current opening for a Design Engineer. The Design Engineer designs and analyzes gear drive systems and components for Industrial and…
Added 48 mins ago
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Pipeline Integrity Technician
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Edmonton, AB
- Full-time
Echo NDE is a wholly owned subsidiary of TIC Solutions and provides full service non-destructive testing, inspection, and integrity services throughout North America. Our wide array of…
Added 48 mins ago
Intermediate Project Manager
Babcock & Wilcox
Saint John, NB
B&W Canada is currently seeking a motivated individual to fill the role in its construction business as an intermediate Project Manager/Project Engineer.
Added 1 hour ago
HA
Principle Engineer – Analysis (Stress)
Horizon Aircraft
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Horizon is seeking an open, enthusiastic, experienced Principle Engineer – Analysis (Stress) to support the development of our next-generation aircraft from concept through flight test,…
Added 1 hour ago
GC
Field Service Engineer
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Permanent North American Gaeltacht, ON
- Full-time
Three years’ experience in field managing OEM dealer relationships (advantageous)
Added 1 hour ago
AH
Aircraft Maintenance Engineer
Airbus Helicopters
Fort Erie, ON
- Full-time
WE’RE LOOKING FOR AN AIRCRAFT MAINTENANCE ENGINEER
Added 1 hour ago
TI
Digital Controls Technical Specialist
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Montreal, QC
- Full-time
…driving analytics for greater efficiency, your ideas will help engineer solutions for stronger communities and a sustainable…
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Co-Op Engineer
Standard Aero
Richmond, BC
- Full-time
· Assist in the creation and amending required process matrices per instructions given in OEM overhaul manual, related service bulletins, technical instructions as well as StandardAero…
Added 2 hours ago
HT
Designer, Development (Service)
Husky Technologies
Bolton, ON
- Full-time
The service team is currently seeking a Mechanical engineer/designer to specialize in resolving service issues.
Added 2 hours ago
KC
IAM Support Engineer – ETL & Data Modeling
KeyData Cyber
Toronto, ON
- Full-time
We are currently looking to hire an IAM Support Engineer – ETL & Data Modeling to join KeyData Cyber’s Managed Services team. In this role, you will provide Level 2 support for our…
Added 2 hours ago
AE
Manager, Geosciences
Associated Engineering
AB · Edmonton, AB
- Full-time
Liaising with engineering colleagues and project managers to integrate our service delivery.
Added 2 hours ago
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Power Development Engineer
Enbridge
Calgary, AB · Toronto, ON
- Full-time
…sustainable growth. We are looking for a Senior Power Development Engineer to provide technical leadership and commercial support for power generation development opportunities across North…
Added 2 hours ago
RB
Principal AI Engineer, Agentic Models and Data Platforms
Royal Bank of Canada
Calgary, AB
- Full-time
Bachelor’s degree in computer science or related technical field involving coding (e.g., physics or mathematics), or equivalent technical experience.
Added 2 hours ago
H
Field Applications Engineer
Hexagon
Calgary, AB
- Full-time
Hexagon’s Autonomous Solutions division is looking for a Field Applications Engineer - Agriculture to join our team in Canada. Reporting to the Support Manager, Agriculture, this role will…
Added 3 hours ago
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Power Development Engineer
Enbridge
Calgary, AB
- Full-time
…sustainable growth. We are looking for a Senior Power Development Engineer to provide technical leadership and commercial support for power generation development opportunities across North…
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Power Development Engineer
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Toronto, ON · North York, ON
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…sustainable growth. We are looking for a Senior Power Development Engineer to provide technical leadership and commercial support for power generation development opportunities across North…
Added 3 hours ago
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Building Code Consultant
TalentSphere Staffing Solutions
Toronto, ON
- Full-time
Manage multiple projects independently while maintaining high technical and client service standards.
Added 3 hours ago
TI
Product Support Analyst
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Richmond Hill, ON · Canada - Richmond Hill, Ontario (Applanix)
- Full-time
Product Support Analyst, Geomatics Engineer, Mobile Mapping, Photogrammetry, Remote Sensing, GNSS, IMU, Surveying, GIS, Field Support Specialist, Customer Support
Added 3 hours ago
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Advanced Metering Grid Operations Engineer
ENMAX
Calgary, AB · ENMAX Place, Calgary, AB
- Full-time
The Advanced Metering Grid Operations Engineer will provide functional oversight, hands-on application processing, and technical leadership for ENMAX's Distributed Energy Resource (DER)…
Added 3 hours ago
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Sales & Pricing Analyst - Brampton, ON
Victaulic
Brampton, ON · Toronto, ON · Ontario - Toronto
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We engineer change for a more stable and sustainable world.
Added 3 hours ago
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HR Intern - Brampton, ON (On-site)
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Sales Intern - GTA
Victaulic
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Sales Intern - Edmonton, AB
Victaulic
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Bilingual Business Development Representative (Mining) - Montreal, QC
Victaulic
Montreal, QC · Quebec, QC
- Full-time
Expérience à accompagner des clients tout au long du cycle de vie complet d'un projet, de la conception initiale jusqu'à la mise en service.

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

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Job details

Apply by: Oct 6, 2027
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 6, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer Level 2 to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

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More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, troubleshooting, and repairing computer hardware and software systems. They provide end-user support by resolving help desk requests, documenting issues, and performing hands-on system configurations.

Requirements

Candidates should have an associate's degree or 5+ years of experience in the field. Proficiency in Microsoft and Mac OS X, along with strong analytical and communication skills, is required.

Skills

Desktop support
Hardware troubleshooting
Software installation
System upgrades
User account management
Help desk support
Diagnostic utilities
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Communication skills
Interpersonal skills
Time management
Team collaboration

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Peripherals
Troubleshooting
System Upgrades
User Accounts
Help Desk
Microsoft
Mac OS X
Diagnostic Utilities
Technical Support
Documentation
Customer Service
IT Communications
Network Implementation

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