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Added 4 mins ago
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Heavy Duty Technician - Fort McMurray Rotation
Wajax
Fort McMurray, AB
- Full-time
Responsible for providing quality workmanship, consistent service, and technical knowledge to the customers. Performs all tasks related to the testing, diagnosing, repair, maintenance, and…
Added 4 mins ago
D
Manager, Commercial Assurance (Calgary)
Deloitte
Calgary, AB
- Full-time
As a Manager, Commercial Assurance serving Energy, Resources and Industrials clients, you will lead and execute contract compliance audits focused on complex commercial arrangements. Your…
Added 4 mins ago
MG
Drug Access Facilitator
Michael Garron Hospital
Toronto, ON
- Full-time
Reporting to the Clinical Manager, Pharmacy, the Drug Access Facilitator facilitates, coordinates and evaluates the available programs and resources to access medication reimbursement…
Added 4 mins ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Ottawa, ON
- Volunteer
The Canadian Security Intelligence Service (CSIS) is seeking to hire students who are looking for a Co-op or internship placement opportunity from January 2028 to April 2028.
Added 4 mins ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
AB · Edmonton, AB
- Volunteer
The Canadian Security Intelligence Service (CSIS) is seeking to hire students who are looking for a Co-op or internship placement opportunity from January 2028 to April 2028.
Added 4 mins ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Montreal, QC
- Volunteer
The Canadian Security Intelligence Service (CSIS) is seeking to hire students who are looking for a Co-op or internship placement opportunity from January 2028 to April 2028.
Added 4 mins ago
CS
Co-op: IT and Engineering
Canadian Security Intelligence Service (CSIS) | Service canadien du renseignement de sécurité (SCRS)
Calgary, AB
- Volunteer
The Canadian Security Intelligence Service (CSIS) is seeking to hire students who are looking for a Co-op or internship placement opportunity from January 2028 to April 2028.
Added 5 mins ago
Service Lead Technician Special Operations, Major Correctives - Canada (mf/d)
Nordex Group
AB
The role of Service Lead Technician Special Operations – Major Correctives supports the organization's mission of delivering reliable renewable energy solutions through the safe execution…
Added 5 mins ago
Carrier Manager
Lush Handmade Cosmetics
Toronto, ON
…our values and ethics to join our support team as a Carrier Manager. The role’s primary responsibility is developing and managing Lush’s North American strategic carrier network to ensure…
Added 9 mins ago
CC
cardiac sonographer
Capital Cardiology
Nepean, ON
- $40 to $46 CAD / hour
- Full-time
- On-site
…Have at least one year experience in the cardiac sonography field, including experience with injection of contrast. Experience with Stress echocardiogram is preferred. · Ability to…
Added 10 mins ago
E
HVAC Services Dispatcher Scheduler
ETS
Mississauga, ON
- $50,000 to $65,000 CAD / year
- Full-time
- On-site
…initiative, and the drive to achieve more together. HVAC Dispatcher / Service Scheduler Company: Evaporative Tower Service Inc. Location: Mississauga, ON Reports To: Service Manager…
Added 11 mins ago
PL
support services manager
Positive Living North
Prince George, BC
- $51,000 to $60,450 CAD / year
- Full-time
- On-site
Added 13 mins ago
ET
telecommunications manager
Edmonton Tel Tech Ltd
Calgary, AB
- $55,000 to $60,000 CAD / year
- Contract
- On-site
Telecommunications Manager* Location: Calgary, Alberta Position: Full-Time Industry: Telecommunications / Fibre / Copper / Internet Services We are looking for an experienced and motivated…
Added 20 mins ago
PM
Community Mental Health Support Worker
Prairie Mountain Health
Dauphin, MB
- Full-time
Post secondary education in a field related to mental health and addictions
Added 20 mins ago
TS
Client support worker
The Salvation Army in Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 20 mins ago
FS
Manager, Marketing Analytics & Planning, Firehouse Subs Canada
Firehouse Subs
Toronto, ON
- Full-time
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more…
Added 20 mins ago
RD
Associate Advisor
RBC Dominion Securities
Vancouver, BC
- Full-time
…an experienced Associate Advisor to join a premier Portfolio Manager (“PM”) team by providing exceptional client service as well as investment & wealth management advice. Candidates must…
Added 20 mins ago
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Assistant Manager
Bouclair
Vaughan, ON
- Full-time
Role Description The Assistant Manager is a full-time, on-site role based in Canada, responsible for supporting overall store operations and delivering an engaging customer experience.…
Added 35 mins ago
E
Program Manager II, AI & Productivity
Expedia
Vancouver, BC · Canada - British Columbia - Vancouver
- Full-time
Expedia Cruises is seeking a Program Manager II, AI & Productivity to identify and implement opportunities to improve how we work through AI, automation, and emerging technologies across…
Added 35 mins ago
K
Manager, Infrastructure, Capital Projects & Sustainability Advisory - Governance & Strategy
KPMG
Langley (District), BC · Vancouver, BC · Victoria, BC · Langley, British Columbia
- Full-time
We are seeking an experienced and driven Manager to join our team, focusing on Strategy and Business Planning. These roles will play a critical part in shaping public and private sector…
Added 35 mins ago
K
Manager / Senior Manager - Technology Risk Services - IT Audit
KPMG
Montreal, QC
- Full-time
Our Technology Risk Services team is growing. We are looking for a Manager/Senior Manager to join our dynamic team in Montreal.
Added 35 mins ago
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Junior Systems Administrator
GraceMed
Oakville, ON
- $50,000 to $60,000 CAD / year
- Full-time
…provide best-in-class care for patients. With our high-quality service delivery model, our mission is to provide the absolute best advice and treatments tailored for each client's…
Added 35 mins ago
Metrolinx - Track Supervisor
Siemens
Oakville, ON
As part of our Maintenance group and reporting to the Track Manager, the Track Supervisor is responsible for leading our track maintenance activities Newmarket Subdivision from downtown…
Added 50 mins ago
RC
Industrial Bulks Quotation Specialist
Rexel Canada
AB · Edmonton, AB
- Full-time
…of our customer and for Westburne. Reporting to the Project Manager, you will support the quotations and project management…
Added 50 mins ago
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Intern, Interior Design Intern (Winter 2027)
Bombardier
Dorval, QC
- Volunteer
Work in conjunction with the Interior Designer and Showroom Manager, assist in the creation and coordination of the customer presentation package, the presentation package includes interior…

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 6, 2027
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 6, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer Level 2 to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

Apply About employer

More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, troubleshooting, and repairing computer hardware and software systems. They provide end-user support by resolving help desk requests, documenting issues, and performing hands-on system configurations.

Requirements

Candidates should have an associate's degree or 5+ years of experience in the field. Proficiency in Microsoft and Mac OS X, along with strong analytical and communication skills, is required.

Skills

Desktop support
Hardware troubleshooting
Software installation
System upgrades
User account management
Help desk support
Diagnostic utilities
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Communication skills
Interpersonal skills
Time management
Team collaboration

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Peripherals
Troubleshooting
System Upgrades
User Accounts
Help Desk
Microsoft
Mac OS X
Diagnostic Utilities
Technical Support
Documentation
Customer Service
IT Communications
Network Implementation

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