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Added 14 mins ago
SS
Manager, IT Business Systems
SMS Security
Toronto, ON
- $110,000 to $125,000 CAD / year
- Full-time
…of the pillars that growth depends on. We’re looking for a Manager, IT Business Systems who is eager to grow with us and help build the systems and processes that support our continued…
Added 46 mins ago
Senior Manager Business Applications - Corporate Applications Portfolio
Liberty Utilities
Oakville, ON
Direct team to manage user acceptance testing with the business and perform testing as required for QA support
Added 58 mins ago
GT
ADMS Test Manager
Grid Transformation
Canada
- Full-time
We are seeking an ADMS Test Manager who can connect electric-distribution operations, delivery risk, and structured test management. You will work with control-room personnel, distribution…
Added 58 mins ago
T
Senior Business Systems Analyst (Treasury Technology)
TD
Toronto, ON
- Full-time
Identify, document, and validate current state technology capabilities/ecosystem and support stakeholders to design the desired future state; provide recommendations and/or direction based…
Added 1 hour ago
GE
Field Support Analyst
GFL Environmental Inc.
Vaughan, ON
- Full-time
Reporting to the ITSS Regional Manager, the IT Field Support Analyst provides essential technical support by balancing on-site field service and remote help desk assistance. In this…
Added 1 hour ago
C
Gestionnaire de projets TI (Services aux utilisateurs)
CGI
Montreal, QC
- Full-time
CGI Montréal is looking for a seasoned Project Manager to support our End User Services function by ensuring operational continuity while providing leadership and oversight for workplace…
Added 1 hour ago
WO
Technical Support Specialist
White Owl Family Office Group
Georgetown, ON
- Full-time
The Technical Support Specialist provides onsite and remote technical support for end-user hardware, software, workstations, and networking issues. The position provides customer-focused…
Added 1 hour ago
T
Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
Identify, document, and validate current state technology capabilities/ecosystem and support stakeholders to design the desired future state; provide recommendations and/or direction based…
Added 1 hour ago
M
Full-Stack Software Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Designs end-user interfaces, databases, APIs and server-side logic while maintain both front and back-end web applications’ components.
Added 2 hours ago
TT
Salesforce Administrator - 12 month + Contract
Trojan Technologies
London, ON
- Part-time
Reporting to the Senior Manager, Commercial Excellence, the Salesforce Administrator is responsible for managing, optimizing, and supporting Trojan Technologies' Salesforce platform to…
Added 2 hours ago
FS
Product Lead
Future Secure AI
Toronto, ON
- Full-time
We are hiring an exceptional Product Lead to serve as the voice of the customer and own end-to-end delivery of complex AI projects from scoping through post-delivery, ensuring high-impact…
Added 2 hours ago
P
Senior Product Designer, Customer Growth
Priceline
Toronto, ON
- Full-time
Travel is inherently complex. Using our product shouldn't be. At Priceline, real-world user data guides our design choices, and AI is in every part of our workflow, so you'll get from early…
Added 2 hours ago
P
Product Manager
Priceline
Toronto, ON
- Full-time
…reality. They’re the ones who make our deals come to life and our user experience simple and…
Added 2 hours ago
T
IT Operations Analyst I
TD
Dieppe, NB
- Full-time
Provides technology-based customer service support and conducts first level analysis to resolve end user incidents / issues working with technology groups, to resolve within established…
Added 2 hours ago
Back-End Delivery Manager
Government of Alberta
AB
The Citizen Experience branch is seeking one (1) Back-End Delivery Manager, Unified Identity and Access Management (Unified IAM), to lead the delivery of enhancements, changes, and…
Added 3 hours ago
UH
Project Manager, FM-PRO, Furniture, Fixtures and Equipment
University Health Network
Toronto, ON
- Full-time
…coordination with ICAT teams on technology integration and setup of end user devices; and coordination with operational readiness planning including process flow development for clinical…
Added 3 hours ago
P
Senior Product Designer, Customer Growth
Priceline
Toronto, ON
- Full-time
Travel is inherently complex. Using our product shouldn't be. At Priceline, real-world user data guides our design choices, and AI is in every part of our workflow, so you'll get from early…
Added 3 hours ago
HM
Warehouse Technician - FIFO from Western Canada
Hecla Mining
Whitehorse, YT · Prince George, BC · Vancouver, BC · Elsa, YT · Edmonton, AB · Calgary, AB
- $33.52 to $46.13 CAD / hour
- Full-time
Prepare and arrange shipments departing site based on end-user or Departmental instructions.
Added 4 hours ago
IR
Web Analytics & Optimization Manager
Info-Tech Research Group
Canada
- Full-time
Own and administer the analytics and SEO tools, including access, user management, and configuration.
Added 4 hours ago
NG
Desktop Support Engineer (Level 2)
NSC Global
Brantford, ON
- Other
…replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or…
Added 4 hours ago
Customer Experience Supervisor
Trudell Medical Group
St. John's, NL
You’ll report directly to the Manager, Customer Experience, and partner closely with commercial leads, finance, quality, and other internal teams – owning team performance, complex…
Added 4 hours ago
T
Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
Identify, document, and validate current state technology capabilities/ecosystem and support stakeholders to design the desired future state; provide recommendations and/or direction based…
Added 4 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 4 hours ago
CP
Enterprise Solutions Analyst
Canadian Partnership Against Cancer
Toronto, ON · Greater Toronto Area, Canada
- $80,624 to $109,080 CAD / year
- Full-time
…initiatives to achieve organizational priorities. Reporting to the Manager, Enterprise Data and Solutions, the incumbent drives the effective use of technology, optimizes business…
Added 4 hours ago
M
Engineering Manager
Manulife
Waterloo, ON
- Full-time
As an Engineering Manager, you will lead and develop a team of engineers responsible for delivering secure, reliable, and user-centered technology solutions that support business objectives…

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

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Job details

Apply by: Oct 6, 2027
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 6, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer Level 2 to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

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More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, troubleshooting, and repairing computer hardware and software systems. They provide end-user support by resolving help desk requests, documenting issues, and performing hands-on system configurations.

Requirements

Candidates should have an associate's degree or 5+ years of experience in the field. Proficiency in Microsoft and Mac OS X, along with strong analytical and communication skills, is required.

Skills

Desktop support
Hardware troubleshooting
Software installation
System upgrades
User account management
Help desk support
Diagnostic utilities
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Communication skills
Interpersonal skills
Time management
Team collaboration

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Peripherals
Troubleshooting
System Upgrades
User Accounts
Help Desk
Microsoft
Mac OS X
Diagnostic Utilities
Technical Support
Documentation
Customer Service
IT Communications
Network Implementation

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