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Added 8 mins ago
K
Senior Software Engineer – DevTest / QA Automation
Kaseya
Toronto, ON
- Full-time
Kaseya is seeking a Senior Software Engineer – DevTest / QA Automation to design, build, and maintain robust automated testing capabilities across enterprise software platforms.
Added 38 mins ago
CF
Technical Repair Coordinator
Celeros Flow Technology
Burlington, ON
- Full-time
Celeros Flow Technology is helping to engineer a more sustainable future by developing products for emerging applications in carbon capture and storage, new nuclear, and renewable energy,…
Added 1 hour ago
A
Construction Manager
Actalent
Point Tupper, NS
- $100 to $110 CAD / hour
- Contract
Support the Engineer of Record with the information and documentation needed to verify facility design and quality compliance, enabling confident approval of Construction Completion.
Added 2 hours ago
AC
D365 F&O Functional Analyst
Aston Carter
Richmond, BC
- Full-time
…365 Finance & Operations platform. This role manages system security, licensing, upgrades, and overall environment health, while configuring and supporting core business modules such as…
Added 3 hours ago
VS
Lead software engineer
VY SYSTEMS CANADA INC.
Richmond Hill, ON
- From $56.49 CAD / hour
- Full-time
- On-site
Research technical information to design, develop and test computer-based systems
Added 3 hours ago
W
Principal Process Automation Engineer
Worley
Sarnia, ON
- Full-time
…as implementing robust firewall policies to maintain network security and…
Added 6 hours ago
Q
CPU Verification Engineer
Qualcomm
Markham, ON
- Full-time
Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential…
Added 6 hours ago
HT
Public works engineer
Heiltsuk Tribal Council
Bella Bella, BC
- Full-time
- Contract
- On-site
This information was provided by the employer; it was not verified by Job Bank.
Added 7 hours ago
C
Trainmaster
CPKC
Red Deer, AB
- Full-time
…(CROR) for Canada, General Code Operating Rules (GCOR) for U.S., Engineer, etc.) as per industry…
Added 7 hours ago
FT
Senior Network Engineer
Franklin Templeton
Toronto, ON
- Full-time
You will implement security controls, changes, and service improvements in compliance with standards.
Added 7 hours ago
WU
Technical Customer Support 2
West Unified Communications Services (formerly known as InterCall Asia Pacific)
Montreal, QC
- Full-time
Diplôme de deux ans d’un collège ou d’une université accréditée en systèmes d’information, informatique ou domaine connexe (préféré).
Added 8 hours ago
HS
Head Caretaker - St. Michael’s School (Pincher Creek)
Holy Spirit Catholic School Division
Pincher, AB
- Full-time
ABSA Class 5 Power Engineer (above or equivalent);
Added 8 hours ago
CT
Senior Network & Security Engineer
Charter Telecom
Burnaby, BC · Vancouver, British Columbia
- Full-time
We are seeking an experienced Senior Network & Security Engineer to design, implement, and support enterprise networks for clients. You will lead network projects from design through…
Added 8 hours ago
CT
Senior Network & Security Engineer
Charter Telecom
Calgary, AB
- Full-time
We are seeking an experienced Senior Network & Security Engineer to design, implement, and support enterprise networks for clients. You will lead network projects from design through…
Added 9 hours ago
U
Full-Stack Software Engineer
Ultrassure
Remote, Canada
- Full-time
- Remote
…endorsements, guidelines and claims documents into structured information and actionable…
Added 9 hours ago
CT
Senior Network & Security Engineer
Charter Telecom
Victoria, BC
- Full-time
We are seeking an experienced Senior Network & Security Engineer to design, implement, and support enterprise networks for clients. You will lead network projects from design through…
Added 9 hours ago
CC
Operating Engineer
Cameco Corporation
Port Hope, ON
- Full-time
Valid 2nd Class TSSA Operating Engineer certification. Will consider a valid 3rd Class TSSA certification that can demonstrate progression to 2nd Class
Added 9 hours ago
TU
Assistant Professor or Associate Professor in Computer Engineering
The University of British Columbia
Vancouver, BC
- Full-time
…data-intensive systems and storage; and hardware and systems security. We particularly welcome candidates whose work crosses traditional boundaries within computer engineering or connects…
Added 10 hours ago
LC
Software engineer
LotusFlare Canada Inc
North York, ON
- From $69.17 CAD / hour
- Full-time
- On-site
Research technical information to design, develop and test computer-based systems
Added 10 hours ago
IL
Technical Customer Support 2
Intrado Life & Safety, Inc.
Montreal, QC · Saint-Laurent, Quebec
- Full-time
Diplôme de deux ans d’un collège ou d’une université accréditée en systèmes d’information, informatique ou domaine connexe (préféré).
Added 11 hours ago
C
Electrical Project Engineer - Buildings
CIMA+
Vancouver, BC
- $92,800 to $127,600 CAD / year
- Full-time
…what’s expected of us to meet the challenges of tomorrow and engineer a better…
Added 11 hours ago
UO
Assistant Professor or Associate Professor in Computer Engineering
University of British Columbia
Vancouver, BC · UBCV | Fred Kaiser Building (KAIS)
- Full-time
…data-intensive systems and storage; and hardware and systems security. We particularly welcome candidates whose work crosses traditional boundaries within computer engineering or connects…
Added 11 hours ago
T
Quality Engineer I
TD
Toronto, ON
- Full-time
…(performance, readiness / reliability testing (ORT), accessibility, security) approach, frameworks, including script development and execution, and ensure automated tests are integrated…
Added 11 hours ago
C
Electrical Engineer / System Integrator
Canal
ON · Ontario, Canada
- Full-time
…solutions. This role is accountable to gather and analyze technical information (including product data sheets, measurements and functional descriptions) to produce engineering designs,…
Added 11 hours ago
A
Canada Renewable Energy Engineering Leader
Arup
Toronto, ON
- Full-time
While broad capability across renewable technologies is essential, strong experience delivering owner’s engineer and/or detailed design for renewable energy projects is a core requirement,…

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

Apply About employer

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Job details

Apply by: Oct 6, 2027
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 6, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer Level 2 to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

Apply About employer

More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, troubleshooting, and repairing computer hardware and software systems. They provide end-user support by resolving help desk requests, documenting issues, and performing hands-on system configurations.

Requirements

Candidates should have an associate's degree or 5+ years of experience in the field. Proficiency in Microsoft and Mac OS X, along with strong analytical and communication skills, is required.

Skills

Desktop support
Hardware troubleshooting
Software installation
System upgrades
User account management
Help desk support
Diagnostic utilities
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Communication skills
Interpersonal skills
Time management
Team collaboration

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Peripherals
Troubleshooting
System Upgrades
User Accounts
Help Desk
Microsoft
Mac OS X
Diagnostic Utilities
Technical Support
Documentation
Customer Service
IT Communications
Network Implementation

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