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Added 2 hours ago
SE
IT Support Technician/Technicien de soutien informatique
Siemens Energy
Trois-Rivières, QC · Greater Trois-Rivieres Metropolitan Area
- Full-time
Added 5 hours ago
M
Data Center Technician Manager
Microsoft
Toronto, ON
- Full-time
As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and…
Added 8 hours ago
MK
Construction Surveyor
Matcon Knappett Industries
Burnaby, BC
- Full-time
This commitment and respect are interwoven into the fabric of Matcon’s corporate culture, embraced at the executive level and applied across the organization to all employees and…
Added 8 hours ago
CA
Calibration Technician - Weekday Day Shift
Collins Aerospace
Oakville, ON
- Full-time
…for specific benefits is based on factors such as position level, employment type (e.g., temporary or permanent), and business unit, and will be discussed during the hiring process. Hired…
Added 8 hours ago
RM
Data Center Technician - Canada - Barrie - On-site
Reboot Monkey
Barrie, ON
- $26 to $36 CAD / hour
- Other
We are seeking an experienced Data Center Technician for freelance/contract work in Barrie, Canada. This is an on-site position supporting mission-critical infrastructure at premier data…
Added 8 hours ago
CA
Assembly Technician – Afternoon Shift
Collins Aerospace
Oakville, ON
- Full-time
Collins Aerospace is looking to hire Assembly Technician who will be reporting to the Assembly Supervisor on the afternoon shift. As Assembly Technician, you will be responsible for…
Added 8 hours ago
Administrative Support 3 & 4 Talent Pool (Crowsnest Pass)
Government of Alberta
Crowsnest Pass, AB
Added 9 hours ago
RC
Information Technology Support Technician
Realtek Consulting LLC
Calgary, AB
- Contract
Troubleshoot and resolve Level 1 and Level 2 hardware, software, and connectivity issues through walk-up support and ticketing systems.
Added 9 hours ago
Raceway Grinding Operator (Automotive)
Schaeffler
Stratford, ON
Confirm operational/technical questions with area Setter (and/or Technician where applicable) or Leader when necessary
Added 13 hours ago
SR
HVAC Technician 2
Sunbelt Rentals, Inc.
Edmonton, AB
- Full-time
The HVAC Technician 2 demonstrates a level of professionalism through positive communication and appearance and provides an exemplary level of service to our customers. This role delivers…
Added 15 hours ago
R
Assembly Technician – Afternoon Shift
RTX
Oakville, ON
- Full-time
Collins Aerospace is looking to hire Assembly Technician who will be reporting to the Assembly Supervisor on the afternoon shift. As Assembly Technician, you will be responsible for…
Added 16 hours ago
R
Calibration Technician - Weekday Day Shift
RTX
Oakville, ON
- Full-time
…for specific benefits is based on factors such as position level, employment type (e.g., temporary or permanent), and business unit, and will be discussed during the hiring…
Added 17 hours ago
CS
Technician, Field of Play
Calgary Stampeder Football Club
Calgary, AB
- Full-time
The Field of Play Technician will report into the Field of Play Supervisor or the Event Back of House Manager and is responsible for maintaining our field of plays, including ice surfaces…
Added 1 day ago
CC
Automotive mechanic
Champion Chevrolet Buick GMC Ltd.
Trail, BC
- $25 to $40 CAD / hour
- Full-time
- On-site
Automotive Service Technician Trade Certification
Added 1 day ago
EI
Senior Calibration Technician
Ecolab Inc.
Calgary, AB
- Full-time
We are seeking an experienced Senior Calibration Technician / Calibration Specialist to join our team. This is a mid- to senior-level position for a skilled calibration and metrology…
Added 1 day ago
U
Automotive Apprentice Technician
UPS
Calgary, AB
- Full-time
…roles ready to cultivate your skills and take you to the next…
Added 1 day ago
Technicien de Centre de Données / Data Center Technician, Opérations de centres de données/Data Center Operations
Amazon
Montreal, QC
Amazon Web Services (AWS) is growing rapidly and is looking for a Data Center Technician to join its expanding Infrastructure Operations team.
Added 1 day ago
Technicien de Centre de Données / Data Center Technician, Opérations de centres de données/Data Center Operations
Amazon
Montreal, QC
Amazon Web Services (AWS) is growing rapidly and is looking for a Data Center Technician to join its expanding Infrastructure Operations team.
Added 1 day ago
YT
Service Desk Analyst - Tier 1 (Weekend)
Yardstick Technologies Inc.
AB · Edmonton, AB
- Full-time
Provide 1st level IT support and problem resolution to customers onsite and through remote technical support.
Added 1 day ago
U
Automotive Apprentice Technician
UPS
Calgary, AB
- Full-time
…roles ready to cultivate your skills and take you to the next…
Added 1 day ago
7
Fresh Food QA Technician
7-Eleven
Richmond, BC
- Full-time
The Fresh Food Quality Assurance Technician is responsible for leading the day-to-day quality assurance and food safety programs within the Food Center. This role provides facility-level QA…
Added 1 day ago
AI
Service Advisor - Fish Creek Nissan
AutoCanada Inc.
Calgary, AB
- $60,000 to $85,000 CAD / year
- Full-time
Connecting customers to the right auto technician
Added 1 day ago
US
Automotive Apprentice Technician
UPS Supply Chain Solutions
Calgary, AB · CA - CALGARY INTERNATIONAL AIRPORT HUB (ABYYC)
- Full-time
…roles ready to cultivate your skills and take you to the next…
Added 1 day ago
G
Data Center Technician
Groq
Calgary, AB
- Full-time
…infrastructure that powers Groq’s AI inference cloud. As a Data Center Technician, you will own day-to-day hands-on operations within the data center, helping ensure our compute and network…
Added 1 day ago
ST
ECG Technician
St Thomas Elgin General Hospital
St. Thomas, ON
- $32.11 to $37.02 CAD / hour
- Part-time
The role of the ECG (Electrocardiogram) Technician is to provide quality and non-invasive diagnostic cardiac testing that includes Cardiac Stress Testing, ECG, Holter Set up and Scanning,…

Closed listing

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Closing date: Oct 6, 2027
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

Overview

NSC Global is currently looking for a Desktop Support Engineer Level 2 to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

About employer

More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, troubleshooting, and repairing computer hardware and software systems. They provide end-user support by resolving help desk requests, documenting issues, and performing hands-on system configurations.

Requirements

Candidates should have an associate's degree or 5+ years of experience in the field. Proficiency in Microsoft and Mac OS X, along with strong analytical and communication skills, is required.

Skills

Desktop support
Hardware troubleshooting
Software installation
System upgrades
User account management
Help desk support
Diagnostic utilities
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Communication skills
Interpersonal skills
Time management
Team collaboration

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Peripherals
Troubleshooting
System Upgrades
User Accounts
Help Desk
Microsoft
Mac OS X
Diagnostic Utilities
Technical Support
Documentation
Customer Service
IT Communications
Network Implementation

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