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Added 2 mins ago
K
Senior Analyst - Fuel and Fuel Channel Analysis
Kinectrics
Toronto, ON
- Full-time
Reports to: Manager, Fuel and Fuel Channel Assessment
Added 2 mins ago
BC
Technical Director
Banff Centre for Arts and Creativity
Banff, AB
- Full-time
Reporting to Production Manager, Performing Arts, some key accountabilities include:
Added 2 mins ago
E
Power Development Engineer
Enbridge
Calgary, AB
- Full-time
In this role, you will help reduce technical risk, optimize project value, and advance opportunities from initial screening through final investment decision, construction, and commercial…
Added 2 mins ago
E
Sr. Advisor Data Modernization
Enbridge
Calgary, AB
- Full-time
…solutions, AI-enabled tools or machine learning capabilities, and/or project management, agile delivery, change management, or data product ownership…
Added 2 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
We are looking for an experienced manager with a strong business acumen and excellent technological expertise, recognized for their leadership, judgment, and ability to drive organizational…
Added 2 mins ago
LM
Head of Department – Medical Biology Laboratory
Lacroix Médecine Privée
Quebec, QC
- Full-time
Lacroix Private Lab is seeking a Medical Biology Service Manager to join its team.
Added 2 mins ago
E
Power Development Engineer
Enbridge
Toronto, ON · North York, ON
- Full-time
In this role, you will help reduce technical risk, optimize project value, and advance opportunities from initial screening through final investment decision, construction, and commercial…
Added 2 mins ago
SP
Sales Programs Senior Manager
Salesforce Partner Canada
Toronto, ON
- Full-time
Structured project management skills with the ability to engage in the right actions and cross-functional teams to drive successful goal attainment and consistently produce strong results…
Added 2 mins ago
AM
Cost Estimator
Array Marketing
Toronto, ON · Greater Toronto Area, Canada
- $62,000 to $72,000 CAD / year
- Contract
…manufacturing processes, labour, production requirements, and project specifications. You will review everything from preliminary design packages to detailed engineering drawings and bills…
Added 2 mins ago
SS
Manager, IT Business Systems
SMS Security
Toronto, ON
- $110,000 to $125,000 CAD / year
- Full-time
…of the pillars that growth depends on. We’re looking for a Manager, IT Business Systems who is eager to grow with us and help build the systems and processes that support our continued…
Added 2 mins ago
VC
Manager of Capital Projects
Victoria Cool Aid Society
Victoria, BC
- Full-time
The Manager of Capital Projects is responsible for the planning, coordination, and execution of major capital construction and renovation projects across Victoria Cool Aid Society’s…
Added 2 mins ago
TS
Senior Property Manager, Commercial
TalentSphere Staffing Solutions
New Westminster, BC
- Full-time
Our client is seeking an experienced Senior Property Manager to take overall responsibility for the day-to-day operations and performance of a two-property mixed commercial retail and…
Added 4 mins ago
AL
AltaGas - Manager, Contracts Sourcing
AltaGas Ltd.
Calgary, AB · AB - Calgary
- Full-time
Reporting to the Director, Supply Chain Projects, the Manager, Supply Chain Projects & Contracting is responsible for leading a team that provides strategic sourcing, procurement,…
Added 4 mins ago
UO
Project Manager
University of British Columbia
Vancouver, BC · UBCV | Geography Building (GEOG)
- $7,158.42 to $10,292.25 CAD / month
- Part-time
The Project Manager will manage the Alliance Society research project ‘Community-Centred approaches to Cascading Hazards’ in the Landscapes of Climate Change Lab, providing direction and…
Added 4 mins ago
T
Finance Manager-Enterprise Project Finance
TD
Toronto, ON
- Full-time
Reporting to the Senior Relationship Manager, Enterprise Project Finance, the role of the Finance Manager is to provide end-to-end project financial support to the assigned project…
Added 4 mins ago
Digital Marketing and Content Manager
Lammle's Western Wear Ltd
Calgary, AB
…genuinely enjoy it. As Lammle’s Digital Marketing & Content Manager you will help with bringing this story alive through online…
Added 4 mins ago
BP
Planbook Designer (Architectural Technologist)
Brookfield Properties
Calgary, AB
- Full-time
…Brookfield Residential's master drawing library. Reporting to the Manager, Product Development, this role prepares and updates construction-ready master drawings for new models, elevations,…
Added 19 mins ago
B
Senior Relationship Manager, Commercial Banking (Corporate Finance Group)
BMO
Edmonton, AB · Enbridge
- Full-time
The Senior Relationship Manager manages a commercial lending portfolio and supports the origination of new clients, and coordinates with other products as an integral part of a larger…
Added 19 mins ago
B
Change Manager
BMO
Toronto, ON · BMOPLACE
- Full-time
Added 19 mins ago
Senior Project Manager (Trade Shows, Events, Permanent Installations)
Jack Morton Worldwide
Oakville, ON
We’re looking for a Senior Project Manager – Trade Shows, Events & Permanent Installations to bring some of our most ambitious experiences to life.
Added 19 mins ago
SI
Marketing & Administrative Coordinator (SqDC)
Seabird Island Band
BC · Agassiz, British Columbia
- Full-time
…Development Corporation. Reporting to the Communications & Marketing Manager, you will contribute to marketing campaigns, social media, content creation, events, and community engagement…
Added 19 mins ago
FG
Service Glazing Superintendent
Flynn Group of Companies
Victoria, BC
- Full-time
Daily review with Service Manager on project and billing progress
Added 19 mins ago
E
Project Manager
EllisDon
Ottawa, ON · ON · Ontario Projects
- Full-time
Assist in the evaluation and solution of potential field problems and report them to the Project Manager.
Added 19 mins ago
E
Sr. MEP
EllisDon
Edmonton, AB
- Full-time
Manage project’s MEP staff for to ensure conformance to contract documents for project MEP scopes from project conception through turnover to Facility Management.
Added 19 mins ago
E
Superintendent
EllisDon
Prince George, BC · BC · British Columbia Projects
- Full-time
Provide overall construction management, including design, budget and schedule, in conjunction with the Project Manager, Owners, Engineers and Architects to ensure the project is delivered…

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

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Job details

Apply by: Oct 6, 2027
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 6, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer Level 2 to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

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More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, troubleshooting, and repairing computer hardware and software systems. They provide end-user support by resolving help desk requests, documenting issues, and performing hands-on system configurations.

Requirements

Candidates should have an associate's degree or 5+ years of experience in the field. Proficiency in Microsoft and Mac OS X, along with strong analytical and communication skills, is required.

Skills

Desktop support
Hardware troubleshooting
Software installation
System upgrades
User account management
Help desk support
Diagnostic utilities
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Communication skills
Interpersonal skills
Time management
Team collaboration

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Peripherals
Troubleshooting
System Upgrades
User Accounts
Help Desk
Microsoft
Mac OS X
Diagnostic Utilities
Technical Support
Documentation
Customer Service
IT Communications
Network Implementation

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