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Added 3 mins ago
M
Lead AI Solutions Engineer
McKesson
Mississauga, ON
- Full-time
The US Oncology Network is seeking a Lead AI Solutions Engineer (Forward Deployed Engineering) to drive the identification, design, prototyping, and validation of AI-enabled solutions that…
Added 3 mins ago
ES
Senior Site Reliability Engineer – AEM
Epsilon Solutions Ltd.
Toronto, ON
- Full-time
We are seeking a hands-on Senior Site Reliability Engineer (SRE) with experience supporting Adobe Experience Manager (AEM), particularly Edge Delivery Services and Assets as a Cloud…
Added 3 mins ago
MM
Powerplant Engineer P.Eng
MTU Maintenance Canada
Delta, BC
- Full-time
MTU Maintenance Canada is the North American member of the MTU Maintenance network of companies, the largest independent provider of commercial engine maintenance services worldwide.…
Added 33 mins ago
AI
GCP Data Engineer
Aptino, Inc.
Canada
- Contract
We are looking for an experienced GCP Data Engineer with strong hands-on experience in Google Cloud Platform, BigQuery, SQL, and data warehousing. Experience with dbt, Python, and…
Added 33 mins ago
IG
Platform Engineer
Insight Global
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
Insight Global is looking for a Lead AI Engineer to join a leading bank based in Toronto. You will be part of the Cloud Engineering Infrastructure team supporting the platform operations.…
Added 34 mins ago
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Information Technology - Lead Analytics Engineer, Analytics Engineering Excellence
Aritzia
Vancouver, BC
- Full-time
…Toronto, New York, Los Angeles and Seattle - our workplace network is strategically designed to support our People and serve our Clients a frictionless experience. So, you can do what you…
Added 49 mins ago
IL
Technical Customer Support 2
Intrado Life & Safety, Inc.
Montreal, QC · Saint-Laurent, Quebec
- Full-time
For more than 40 years, Intrado has pioneered improvements to the 911 network and call taking solutions, helping to enhance the quality of emergency response in Canada, United States and…
Added 59 mins ago
NS
Senior Site Reliability Engineer (SRE) – CDN & Web Performance
N2P Systems
Toronto, ON
- Full-time
We are seeking a Senior Site Reliability Engineer (SRE) to help build and operate a modern, public-facing enterprise web platform delivered through Adobe Experience Manager (AEM) Edge…
Added 1 hour ago
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Canada Renewable Energy Engineering Leader
Arup
Toronto, ON
- Full-time
…market-facing growth responsibilities, collaborating with Arup’s global network of experts, and contributing to a purpose-driven organisation committed to sustainability and…
Added 1 hour ago
BC
Industrial Electrical Engineer - Mining and Metals
BBA Consultants
Quebec, QC
- Full-time
…commissioning of substation equipment while benefitting from BBA's network of recognized experts who will support you in carrying out your mandates and in your career…
Added 1 hour ago
SI
Senior Cryptographic Protocol Engineer
SuperQubit Inc.
Markham, ON
- Full-time
Job Title: Senior Cryptographic Protocol Engineer
Added 1 hour ago
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Civil Engineer - Infrastructure
CIMA+
Vancouver, BC
- $81,520 to $112,090 CAD / year
- Full-time
…what’s expected of us to meet the challenges of tomorrow and engineer a better…
Added 1 hour ago
RI
Network security / Firewall Consultant
Raas Infotek
Calgary, AB
- Contract
PCNSE (Palo Alto Networks Certified Network Security Engineer)
Added 1 hour ago
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CyberSecurity Specialist- Agentic AI
Galent
Toronto, ON · North York, ON
- Contract
Strong knowledge of Application Security, Threat Modeling, Secure Development, Network/Infrastructure Security, and Security Architecture.
Added 1 hour ago
O
DCS Control Systems Engineer
OxyChem
Thorold, ON
- Full-time
We are looking for an experienced and self-motivated individual to fill the DCS/Process Engineer position at our Chemical Manufacturing plant located in Thorold, Ontario.
Added 1 hour ago
RI
Network security / Firewall Consultant
Raas Infotek
AB · Alberta, Canada
- Contract
PCNSE (Palo Alto Networks Certified Network Security Engineer)
Added 1 hour ago
Systems Development Engineer Intern, Canada 2027
Amazon
Vancouver, BC
As a system development engineer intern, you will/may:
Added 2 hours ago
TT
Senior Civil Engineer
Tetra Tech
Pickering, ON
- Full-time
…share ideas and best practices while growing your professional network. Wherever you are in your career journey, you will benefit from working with world-class engineers, scientists, and…
Added 2 hours ago
PE
Senior Security Engineer
PheedLoop Events
Toronto, ON
- Full-time
Strong fundamentals across web app and API security (OWASP Top 10 inside and out), authentication and authorization flaws, network attacks, and post-exploitation techniques.
Added 2 hours ago
Senior Power Plant Engineer
WestJet Group
Calgary, AB
Reporting to the Senior Manager, Powerplant Engineering, the Senior Powerplant Engineer is responsible for the engineering management as related to the WestJet Aircraft Engine Program which…
Added 2 hours ago
C
Supervisor Track Inspection
CPKC
White River, ON
- Full-time
…risks, and contributing to the overall success of CPKC's rail…
Added 2 hours ago
AT
Process Engineer (medical device)
APTYX Trenton
Trenton, ON
- Full-time
…molding, extrusion, coatings, and assembly across our global network of 14 manufacturing…
Added 2 hours ago
FH
IT/Communications Engineer
Fuze HR Solutions
Toronto, ON
- Full-time
We are seeking a highly motivated and talented IT/Communications Engineer to join our Building Systems Engineering team. In this role, you will provide consulting and engineering services…
Added 2 hours ago
N
Sr. Principal Software Engineer
Nokia
Ottawa, ON · Kanata, ON
- Full-time
We are looking for an experienced software engineer to lead the development of our distributed edge compute platform. This role demands a deep understanding of hyperscalers like AWS, Azure,…
Added 2 hours ago
RI
Network security / Firewall Consultant
Raas Infotek
Calgary, AB
- Contract
PCNSE (Palo Alto Networks Certified Network Security Engineer)

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

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Job details

Apply by: Oct 6, 2027
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 6, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer Level 2 to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

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More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, troubleshooting, and repairing computer hardware and software systems. They provide end-user support by resolving help desk requests, documenting issues, and performing hands-on system configurations.

Requirements

Candidates should have an associate's degree or 5+ years of experience in the field. Proficiency in Microsoft and Mac OS X, along with strong analytical and communication skills, is required.

Skills

Desktop support
Hardware troubleshooting
Software installation
System upgrades
User account management
Help desk support
Diagnostic utilities
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Communication skills
Interpersonal skills
Time management
Team collaboration

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Peripherals
Troubleshooting
System Upgrades
User Accounts
Help Desk
Microsoft
Mac OS X
Diagnostic Utilities
Technical Support
Documentation
Customer Service
IT Communications
Network Implementation

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