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Added 54 mins ago
HT
Designer, Development (Service)
Husky Technologies
Bolton, ON
- Full-time
The service team is currently seeking a Mechanical engineer/designer to specialize in resolving service issues.
Added 1 hour ago
Software Developer III, Ads Infrastructure
Google
Waterloo, ON
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 1 hour ago
CO
Building Servicer 2 - Aquatics (Under Review)
City of Winnipeg
Winnipeg, MB
- Full-time
…facility operations by repairing equipment, maintains water quality, and performs comprehensive custodial duties in accordance with established…
Added 1 hour ago
AM
Systems Validation Engineer - Data Center GPU
Advanced Micro Devices, Inc
Markham, ON
- Full-time
As a Systems Validation Engineer within the Datacenter and GPU Accelerated Processing division, you will execute on SOC and system/rack level validation, triage and debug for the AMD Data…
Added 1 hour ago
AM
Principal ASIC Design Engineer
Advanced Micro Devices, Inc
Markham, ON
- Full-time
The IOHUB team at AMD is seeking a Principal ASIC Design Engineer to provide technical leadership for the development of next-generation IP that enables AMD products across server, data…
Added 2 hours ago
KC
Senior Embedded Software Designer
Kepler Communications Inc.
Toronto, ON
- Full-time
We're on the hunt for a top-tier Senior Embedded Software Engineer. Your focus will be on software development and maintenance required for both space and ground-based assets for a growing…
Added 2 hours ago
SH
Applied AI Software Engineer
SE Health
Markham, ON
- Full-time
The Applied AI Software Engineer is a hands-on technical role responsible for designing, building, testing, deploying, and supporting secure, reliable artificial intelligence solutions…
Added 4 hours ago
Sr SDET– Firmware Automation
Lightmatter
Toronto, ON
At Lightmatter, an SDET is a software engineer first , not a QA coordinator or manual tester. You'll design and build the frameworks, harnesses, and hardware-in-the-loop infrastructure that…
Added 4 hours ago
L
Sr SDET– Firmware Automation
Lightmatter
Toronto, ON
- Full-time
At Lightmatter, an SDET is a software engineer first , not a QA coordinator or manual tester. You'll design and build the frameworks, harnesses, and hardware-in-the-loop infrastructure that…
Added 4 hours ago
HL
Senior SWE - Python / TypeScript
Hyper Lychee Labs
Canada
- Contract
We're looking for a high-taste engineer with a strong eye for quality, someone who's worked hands-on with preference data and rubric creation, and knows what separates a good example from a…
Added 4 hours ago
EC
Product and Application Engineer Opportunity (Facade Focused)
EJOT Construction Fastening Systems Inc. Canada
Toronto, ON
- Full-time
…The goal is to use “intelligent” EJOT products to secure the quality of the joint and at the same time decrease the overall…
Added 4 hours ago
Maintenance Services Worker
HealthCareersInSask.ca
Leoville, SK
Refrigeration Engineer certificate, where required by the job
Added 5 hours ago
Software Development Engineer II, Advertiser Growth Engine
Amazon
Toronto, ON
- Built world-class text, video, and image localization services leveraging experienced human linguists and machine translation to produce high quality Advertising content.
Added 6 hours ago
N
Software Engineer - AI/Inference /Gateway
Nutanix
Vancouver, BC
- $103,000 to $155,000 CAD / year
- Full-time
Collaborate closely with globally located product management and backend development teams to deliver high-quality products in a fast-paced environment.
Added 6 hours ago
CA
Civil Engineer
Coles Associates Ltd
Charlottetown, PE
- Full-time
– Contribute to ongoing continuous improvement initiatives focused on enhancing quality, efficiency, and innovation across the firm.
Added 6 hours ago
HT
Designer, Development (Service)
Husky Technologies
Bolton, ON
- Full-time
The service team is currently seeking a Mechanical engineer/designer to specialize in resolving service issues.
Added 6 hours ago
AG
Junior Data Engineer
Adelphi Group
Toronto, ON
- Full-time
As a Junior Data Engineer, you will support the execution of our dashboarding roadmap and contribute to ongoing data operations. With guidance from Data Engineering senior stakeholders and…
Added 7 hours ago
Senior Network Monitoring Engineer
Rogers Communications
Montreal, QC
…provide reliable insights into network performance, service quality, configuration change and…
Added 7 hours ago
Google Cloud Platform (GCP) Data Engineer
Capgemini
Toronto, ON
Google Cloud Platform (GCP) Data Engineer with hands-on experience with Google Cloud Platform (GCP) services, particularly BigQuery, and be proficient in DBT (Data Build Tool) for data…
Added 7 hours ago
C
AKS Workstream Lead
Capgemini
Mississauga, ON
- $75 to $95 CAD / hour
Assigned design, implementation, testing, documentation, and handover outputs are completed to agreed quality and schedule.
Added 7 hours ago
AE
Inside Sales Engineer
Ambient Enterprises
Coquitlam, BC
- Full-time
As an Inside Sales Engineer at Johnson Barrow, Inc., you will play a crucial role in supporting our Outside Sales Engineers in delivering top-quality HVAC solutions to our valued customers.…
Added 7 hours ago
EI
Manufacturing Engineer
Ecolab Inc.
Calgary, AB
- Full-time
We have an opportunity for a Manufacturing Engineer to join our team in Calgary, Alberta. In this role, you will work closely with our manufacturing and design teams as well as our…
Added 7 hours ago
GC
Senior Marine Structural Engineer
GEMTEC Consulting Engineers and Scientists Limited
Moncton, NB
- $32 to $72.12 CAD / hour
- Full-time
- On-site
Added 7 hours ago
M
Senior software engineer: Applied AI
Morningstar
Toronto, ON
- Full-time
We are seeking a Senior Software Engineer to build the applied systems that bring AI capabilities into production: the data pipelines, LLM integrations, agentic workflows, tool interfaces,…
Added 7 hours ago
M
Senior Software Engineer- Applied AI
Morningstar
Toronto, ON
- Full-time
We are seeking a Senior Software Engineer to build the applied systems that bring AI capabilities into production: the data pipelines, LLM integrations, agentic workflows, tool interfaces,…

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

Apply About employer

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Job details

Apply by: Oct 6, 2027
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 6, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer Level 2 to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

Apply About employer

More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, troubleshooting, and repairing computer hardware and software systems. They provide end-user support by resolving help desk requests, documenting issues, and performing hands-on system configurations.

Requirements

Candidates should have an associate's degree or 5+ years of experience in the field. Proficiency in Microsoft and Mac OS X, along with strong analytical and communication skills, is required.

Skills

Desktop support
Hardware troubleshooting
Software installation
System upgrades
User account management
Help desk support
Diagnostic utilities
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Communication skills
Interpersonal skills
Time management
Team collaboration

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Peripherals
Troubleshooting
System Upgrades
User Accounts
Help Desk
Microsoft
Mac OS X
Diagnostic Utilities
Technical Support
Documentation
Customer Service
IT Communications
Network Implementation

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