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Added 2 mins ago
SC
Associate Dean, Animation, Emerging Technology and Game Design
Sheridan College
Oakville, ON
- Full-time
Reporting to the Dean, Faculty of Animation, Arts & Design, the Associate Dean is responsible for providing leadership to the faculty, staff and students in a number of specified programs…
Added 4 mins ago
R
Associate Advisor
RBC
Vancouver, BC
- Full-time
The RBC Dominion Securities Inc. (“RBC DS”) Branch located in downtown Vancouver is looking for an experienced Associate Advisor to join a premier Portfolio Manager (“PM”) team by providing…
Added 4 mins ago
UO
Administrative Coordinator
University of British Columbia
Vancouver, BC · UBCV | Henry Angus Building (ANGU)
- $4,732 to $4,972 CAD / month
- Full-time
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and…
Added 4 mins ago
NR
Corporate, Securities and M&A Associate (Years 2-5)
Norton Rose Fulbright
Toronto, ON
- Full-time
We are currently looking to grow our highly respected Corporate, Securities and M&A Group in Toronto by adding an Associate to the team. As a leading firm in M&A, securities, shareholder…
Added 19 mins ago
B
Associate/Senior Associate, Transaction Services
BDO
Toronto, ON
- Full-time
Our Toronto office is looking for an Associate/ Senior Associate, Transaction Services to join the Deal Advisory team. This is a new role, and the successful candidate would own the…
Added 33 mins ago
BC
Associate/Senior Associate, Transaction Services
BDO Canada
Toronto, ON
- Full-time
Our Toronto office is looking for an Associate/ Senior Associate, Transaction Services to join the Deal Advisory team. This is a new role, and the successful candidate would own the…
Added 46 mins ago
AA
Legal Associate
ADMYS Avocats
Legal, AB
- Full-time
As a Legal Associate, you will support the firm's attorneys by conducting legal research, drafting documents, and preparing case materials. You will interact directly with clients to gather…
Added 46 mins ago
CM
Childcare Manager (Brampton Location)
Canadian Mothercraft Society
Brampton, ON
- Full-time
Our approach is grounded in the latest research, which guides every aspect of our work. This includes everything from our high-quality child care and enrichment programs, to our specialized…
Added 46 mins ago
IS
Bilingual Senior Site Management Associate (French-speaking)
ICON Strategic Solutions
Canada
- Full-time
Sr. Site Management Associate (French Speaking)
Added 1 hour ago
LC
Associate Faculty - Clinical Nursing
Lambton College
Sarnia, ON
- Part-time
We are providing our students with the best learning and research experiences to ensure they are well-equipped to contribute to, and thrive in, a world of opportunity.
Added 1 hour ago
TR
Summer Associate- 2L/3L (General Practice)
The Roberts Legal Firm
Legal, AB
- Full-time
The Firm is seeking a Summer Associate (General Practice) to support litigation, regulatory advisory, legislative research, and strategic client matters. This role provides exposure to…
Added 1 hour ago
WO
Technical Support Specialist
White Owl Family Office Group
Georgetown, ON
- Full-time
Conduct research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase.
Added 1 hour ago
DP
Associate
DLA Piper
Toronto, ON
- Full-time
The Toronto office of DLA Piper (Canada) LLP is seeking a talented senior-level associate with approximately 7–10+ years’ experience to join our construction disputes practice. The…
Added 1 hour ago
R
Associate Producer (French Services) (On Site)
Radio-Canada
Regina, SK
- Full-time
Radio-Canada Saskatchewan is looking for an energetic and forward-thinking Associate Producer to take on a vital support role. You will be assigned primarily to on-air presentation for the…
Added 1 hour ago
A
Corporate Strategy Associate Manager
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
…leadership; project management skills; ability to structure and drive research activities; ability to develop and defend a point of view; strong understanding of business drivers and value…
Added 1 hour ago
UO
Associate Professor - Nursing
University of Toronto
Toronto, ON
- $150,000 to $180,000 CAD / year
…positions in Nursing. The appointment will be at the rank of Associate Professor, with an anticipated start date of July 1,…
Added 1 hour ago
UO
Assistant Professor - Nursing
University of Toronto
Toronto, ON
- $130,000 to $150,000 CAD / year
This position is being advertised concurrently with the full-time tenure stream position in Nursing at the rank of Associate Professor (ID: 50146). To be considered for the full-time tenure…
Added 1 hour ago
CI
Senior Associate, Strategy, Real Assets
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
We are recruiting for a Senior Associate to join CPP Investments' Real Assets Strategy Group (“RASG”), based in Toronto. RASG is part of CPP Investments' Real Assets department (“RA”),…
Added 1 hour ago
WB
Chercheur.euse experience joueur.euse associé.e / Associate Player Experience Researcher
Warner Bros. Discovery
Montreal, QC
- Full-time
WB Games Montréal is looking for an Associate Player Experience Researcher with an intense passion for gaming and science to work on games for all platforms including consoles, PC, and…
Added 2 hours ago
TO
Philanthropy Operations Associate
The Ottawa Hospital Foundation
Ottawa, ON
- $43,333 to $51,250 CAD / year
- Contract
Philanthropy Operations Associate, Donor Recognition and Stewardship (Full-time maternity leave contract)
Added 2 hours ago
NC
Associate DVM
NVA Canada
Truro, NS
- Full-time
Central Nova Animal Hospital in Truro, Nova Scotia is looking for an Associate Veterinarian to join the team!
Added 2 hours ago
TC
Payment Services Associate (Part-time)
The City of Red Deer
Red Deer, AB
- Part-time
The City of Red Deer is currently recruiting for a Payment Services Associate to fill a regular (permanent) part-time position. The Payment Services Associate is responsible for providing…
Added 2 hours ago
R
Associate Advisor
RBC
Laval, QC
- Full-time
RBC Dominion Securities is seeking an Associate Advisor to join a dynamic advisory team specialized in providing wealth management services to a sophisticated clientele. You will deepen…
Added 2 hours ago
UO
Assistant/Associate Professor - Prosthodontics
University of Alberta
Edmonton, AB
- Full-time
…track-faculty position in Prosthodontics at the level of Assistant or Associate Professor. The successful candidate must demonstrate the ability to develop a viable and productive research…
Added 2 hours ago
T
Associate Marketing Manager
TD
Toronto, ON
- Full-time
We are seeking an Associate Marketing Manager who is a strategic thinker and problem solver with the ability to work in a fast paced environment. This ideal individual will have a knowledge…

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

Apply About employer

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Job details

Apply by: Oct 6, 2027
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 6, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer Level 2 to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

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More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, troubleshooting, and repairing computer hardware and software systems. They provide end-user support by resolving help desk requests, documenting issues, and performing hands-on system configurations.

Requirements

Candidates should have an associate's degree or 5+ years of experience in the field. Proficiency in Microsoft and Mac OS X, along with strong analytical and communication skills, is required.

Skills

Desktop support
Hardware troubleshooting
Software installation
System upgrades
User account management
Help desk support
Diagnostic utilities
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Communication skills
Interpersonal skills
Time management
Team collaboration

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Peripherals
Troubleshooting
System Upgrades
User Accounts
Help Desk
Microsoft
Mac OS X
Diagnostic Utilities
Technical Support
Documentation
Customer Service
IT Communications
Network Implementation

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