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Added 8 mins ago
ZA
Experienced Lease Manager - Martin Grove Volkswagen (26270)
Zanchin Automotive Group
Vaughan, ON
- Full-time
You will be part a wining team -- we are a leader in the industry driven by nearly 50-years of people-centric business modelling.
Added 8 mins ago
FB
Department Manager - Kingston
Farm Boy Inc.
Kingston, ON
- $55,000 to $60,000 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 8 mins ago
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Operations Manager
GardaWorld
Sudbury, ON · Greater Sudbury, ON
- Full-time
GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.
Added 8 mins ago
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Coin Room Processor
GardaWorld
Halifax, NS
- Full-time
Join a team rich in diversity, respect, and growth to make the world a safer place for families, communities, and businesses. At GardaWorld Cash Services, we take our security…
Added 8 mins ago
PT
Manager Product Management
Pleora Technologies
Ottawa, ON · Kanata, ON
- Full-time
Pleora is the leader in real-time connectivity for industrial automation, security & defense, and medical imaging applications with 25 years of expertise in vision applications with our…
Added 8 mins ago
FB
Department Manager - Kingston
Farm Boy Inc.
Kingston, ON
- $50,500 to $55,500 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 11 mins ago
PT
Manager, Product Management
Pleora Technologies
Ottawa, ON · Kanata, Ontario
- Full-time
Pleora is the leader in real-time connectivity for industrial automation, security & defense, and medical imaging applications with 25 years of expertise in vision applications with our…
Added 11 mins ago
WS
Health and Safety Instructor - Equipment and Working at Heights Trainer
Worksite Safety
Brantford, ON
- Full-time
We are looking for a great person to join a great team and we offer a work environment that can see you develop your career with an established leader in the industry. Worksite also offers:
Added 25 mins ago
E
Technicien d'atelier / Shop Technician
Everguard
QC · Jonquière, Quebec
- Full-time
We’re a national fire and life safety services leader, and our team is growing. At Everguard, you don’t need years of experience to get started - just the right attitude, work ethic, and…
Added 25 mins ago
SG
Inside Sales Representative
Superior Glove
Acton, ON
- $40,000 to $48,000 CAD / year
- Full-time
Reporting to the Team Leader, the Inside Sales Representative plays an important role in converting prospective customers into sustainable sales opportunities. You’ll manage inbound leads,…
Added 25 mins ago
FC
Environmental Analyst
Federated Co-operatives Limited
Regina, SK
- Full-time
The Health, Safety & Environment (HSE) team is hiring an Environmental Analyst on a temporary up to 20-month basis within at the Co-op Refinery Complex (CRC) in Regina, Saskatchewan.
Added 39 mins ago
SM
RQ11531 – Scrum Master – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Lead with a servant-leader approach, focusing on removing blockers for the team and empowering them to achieve their goals.
Added 39 mins ago
CL
General Manager - Secure Destruction Recycling Facility
Clean Lifecycle Network (CLN)
Canada
- Full-time
…while building the systems, standard operating procedures, and team capability required to scale. The ideal candidate is an operations leader who is comfortable on the plant floor, rigorous…
Added 39 mins ago
LS
Underground Haulage Operators
Lake Shore Gold
Timmins, ON
- Full-time
Excellent opportunity to continue your career with an established industry leader
Added 39 mins ago
MF
Journeyperson Electrician
McCain Foods
Carberry, MB
- Full-time
Must be a safe leader, and be able to coach other in all aspects of safe work.
Added 39 mins ago
LS
Geotechnical Engineer
Lake Shore Gold
Timmins, ON
- Full-time
Excellent opportunity to continue your career with an established industry leader
Added 41 mins ago
PA
Utility Personnel
PROVINCIAL AEROSPACE LTD
St. John's, NL
- Full-time
PAL Technical Services is a leader in international aerospace and defense design, development and operation of airborne surveillance aircraft, line maintenance, heavy maintenance checks and…
Added 41 mins ago
On-site Nurse (temporary) - Disability and Workplace Safety
TELUS
Quebec, QC
…shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection…
Added 56 mins ago
FC
Site Manager - Expression of Interest
FLINT Corp.
St. John's, NL
- Full-time
This is an excellent opportunity for an experienced operations leader who is passionate about people management, customer service, operational excellence, and driving continuous improvement.
Added 1 hour ago
I
Sr Director Data Retention
isgSearch
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are seeking a senior global delivery leader to establish and lead the program office for the Global Data Retention Management Program. The program will coordinate enterprise efforts to…
Added 1 hour ago
FB
Bakery Department Manager
Farm Boy Inc.
Kingston, ON
- $55,000 to $60,000 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 1 hour ago
SA
Scaffolders
Safe Access Scaffold
Calgary, AB
- Full-time
Company Description Safe Access Scaffold is an industry leader in bespoke scaffold access solutions, serving clients across Alberta. The company uses genuine Layher components to deliver…
Added 1 hour ago
MF
Senior Frontend Engineer
Magnet Forensics
Canada
- Full-time
Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related…
Added 1 hour ago
C
Performance Officer - YUL / Agent de rendement - YUL
CATSA
Montreal, QC
- $62,889 to $78,610 CAD / year
- Contract
CATSA is a world leader in aviation security, mandated to protect the public by delivering security screening operations at 89 designated airports across Canada. As a Crown corporation,…
Added 1 hour ago
OP
Manager, Inmate Records
Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario
Penetanguishene, ON
- $66,904 to $92,589 CAD / year
- Full-time
As a leader, you'll shape a team culture that sparks innovation, supports collaboration, and champions inclusion. You'll help build a workplace that is diverse, anti-racist, and accessible,…

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

Apply About employer

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Job details

Apply by: Oct 6, 2027
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 6, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer Level 2 to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

Apply About employer

More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, troubleshooting, and repairing computer hardware and software systems. They provide end-user support by resolving help desk requests, documenting issues, and performing hands-on system configurations.

Requirements

Candidates should have an associate's degree or 5+ years of experience in the field. Proficiency in Microsoft and Mac OS X, along with strong analytical and communication skills, is required.

Skills

Desktop support
Hardware troubleshooting
Software installation
System upgrades
User account management
Help desk support
Diagnostic utilities
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Communication skills
Interpersonal skills
Time management
Team collaboration

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Peripherals
Troubleshooting
System Upgrades
User Accounts
Help Desk
Microsoft
Mac OS X
Diagnostic Utilities
Technical Support
Documentation
Customer Service
IT Communications
Network Implementation

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