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Added 4 hours ago
PL
information technology (IT) support technician
Prince Logistic Services
Saint-Antoine-Abbé, QC
- Full-time
Added 10 hours ago
Library Technician I - Library Assistant Circulation
Okanagan College
Vernon, BC
…Assistant, the Circulation Clerk is responsible for circulation desk duties; provides exceptional library service; maintains the collection and local area files; maintains the campus…
Added 10 hours ago
YT
Service Desk Analyst - Tier 1 (Weekend)
Yardstick Technologies Inc.
AB · Edmonton, AB
- Full-time
What You’ll Be Doing: As a Service Desk Analyst – Tier 1 (Weekend), you will be a key member of our Service Team, responsible for providing weekend support for our customer user support…
Added 11 hours ago
CB
Fleet/Equipment Lead Hand (CB)
Clark Builders
Edmonton, AB
- Full-time
…management team with the expectation of providing exceptional…
Added 13 hours ago
AA
Repair Planner - Collision (North York)
Assured Automotive
Vaughan, ON
- Full-time
Assigns body technician(s) to specific jobs as required.
Added 13 hours ago
BG
Repair Planner - Collision (North York)
Boyd Group Services
Thornhill, ON · Toronto, ON
- Full-time
Assigns body technician(s) to specific jobs as required.
Added 17 hours ago
P
Junior Desktop Technician- Co-op
Planitar
Waterloo, ON
- Temporary
We are looking for a curious, service-oriented co-op student to join our IT team. This is a hands-on placement for a student currently enrolled in an Information Technology, Computer…
Added 17 hours ago
PI
Junior Desktop Technician- Co-op
Planitar Inc.
Waterloo, ON
- $18 to $23 CAD / hour
- Full-time
We are looking for a curious, service-oriented co-op student to join our IT team. This is a hands-on placement for a student currently enrolled in an Information Technology, Computer…
Added 17 hours ago
Technical Support Representative II
EnerSys Delaware Inc.
Burnaby, BC
…support for assigned EnerSys power-electronics products in a help-desk and contact-center environment and supports additional product lines as business needs require. The role independently…
Added 18 hours ago
W
Parts Representative
Wajax
Acheson, AB
- Full-time
As a key member of the Wajax team the Parts & Service Technician is responsible for performing a wide variety of duties related to the timely delivery of parts, supplies and materials for…
Added 1 day ago
SM
Intermediate IT/VoIP Support Technician
Starport Managed Services Inc.
Charlottetown, PE
- Full-time
We are looking for a service-oriented Intermediate IT/VoIP Support Technician to support remote client users and environments while striving to achieve and surpass our service level…
Added 1 day ago
PE
Parts Journeyman
Pinnacle Equipment
Kamloops 1, BC
- Full-time
…across BC, we are dedicated to providing exceptional sales, service, and support for heavy equipment and machinery representing brands such as Kubota. Fendt, Massey Ferguson, and Kobelco.…
Added 1 day ago
WO
Technical Support Specialist
White Owl Family Office Group
Georgetown, ON
- Full-time
Receive and respond to incoming calls, service desk tickets, e-mails, and walk-up requests regarding computer and network problems.
Added 1 day ago
A
Sample Preparation Technician (General Labour)
ALS
North Vancouver, BC · CAN - BC - North Vancouver
- Full-time
Within the Sample Preparation Department, the Sample Preparation Technician will work with client samples and prepare them for analysis in our labs.
Added 1 day ago
NG
Desktop Support Engineer (Level 2)
NSC Global
Brantford, ON
- Other
Build rapport and elicit problem details from help desk customers.
Added 1 day ago
A
Sample Preparation Technician (General Labour)
ALS
Terrace, BC · CAN - BC - Terrace (Molitor Street)
- Full-time
Within the Sample Preparation Department, the Sample Preparation Technician will work with client samples and prepare them for analysis in our labs.
Added 1 day ago
N
Network Ops Control Centre Technician
Northwestel
Yellowknife, NT
- Full-time
Interface with Corporate Security, Environmental Action Committee, Service Desk and Change Management provide details and analysis where required.
Added 1 day ago
H
Technical Support Specialist
Hays
Montreal, QC
- Contract
IT Support Specialist, Help Desk Analyst, Desktop Support Technician, or Technical Support professional.
Added 1 day ago
W
Deskside Support Technician
Worley
AB · Edmonton, AB
- Full-time
Partner with Service Desk, Infrastructure Teams, and third party providers to help maintain stable service delivery.
Added 1 day ago
W
Deskside Support Technician
Worley
Vancouver, BC
- Full-time
Partner with Service Desk, Infrastructure Teams, and third party providers to help maintain stable service delivery.
Added 1 day ago
W
Deskside Support Technician
Worley
Markham, ON
- Full-time
Partner with Service Desk, Infrastructure Teams, and third party providers to help maintain stable service delivery.
Added 1 day ago
W
Deskside Support Technician
Worley
Sarnia, ON
- Full-time
Partner with Service Desk, Infrastructure Teams, and third party providers to help maintain stable service delivery.
Added 1 day ago
W
Deskside Support Technician
Worley
Calgary, AB
- Full-time
We are currently recruiting for a Deskside Support Technician I. Our team includes world class experts and dynamic go-getters. This is a full-time position based in Calgary, Alberta.
Added 1 day ago
FS
Sales Account Manager
Fire safety and protection LLC
Markham, ON
- Full-time
FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S.…
Added 1 day ago
BC
Digital Services District Support Technician - Corporate
Bird Construction
Vancouver, BC
- Full-time
Digital Services District Support Technician - CorporateReporting to the Manager, Technical Operations, the Digital Services District Support Technician - Corporate will be responsible for…

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

Apply About employer

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Job details

Apply by: Oct 6, 2027
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 6, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer Level 2 to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

Apply About employer

More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, troubleshooting, and repairing computer hardware and software systems. They provide end-user support by resolving help desk requests, documenting issues, and performing hands-on system configurations.

Requirements

Candidates should have an associate's degree or 5+ years of experience in the field. Proficiency in Microsoft and Mac OS X, along with strong analytical and communication skills, is required.

Skills

Desktop support
Hardware troubleshooting
Software installation
System upgrades
User account management
Help desk support
Diagnostic utilities
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Communication skills
Interpersonal skills
Time management
Team collaboration

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Peripherals
Troubleshooting
System Upgrades
User Accounts
Help Desk
Microsoft
Mac OS X
Diagnostic Utilities
Technical Support
Documentation
Customer Service
IT Communications
Network Implementation

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