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Added 7 mins ago
T
Value Engineer / Business Consultant
Trackunit
London, ON
- Full-time
Trackunit is a fast-growing company and a leading supplier of IoT solutions, operating out of many offices worldwide. Trackunit specializes in digital solutions that connect machines,…
Added 7 mins ago
MI
Project Engineer II
Mondelēz International
Hamilton, ON · Plant - Hamilton, Canada
- Full-time
To ensure that accurate budgets, plans and fit-for-purpose technical solutions are delivered, you will work with key stakeholders to define and deliver the capital and technical agendas…
Added 7 mins ago
Fire Protection Engineer
Smith + Andersen
Vancouver, BC
…offices in five provinces, the firm delivers comprehensive solutions…
Added 7 mins ago
Fire Protection Engineer
Smith + Andersen
Toronto, ON
…offices in five provinces, the firm delivers comprehensive solutions…
Added 21 mins ago
JS
Technical Engineer
JFE Shoji Power Canada Inc.
Burlington, ON
- Full-time
…energy by providing strategic, innovative, and sustainable solutions to its…
Added 21 mins ago
C
Sr. Security Engineer – Offensive Security/Penetration testing
Cognizant
Toronto, ON
- Full-time
As a Senior Security Engineer, you will make an impact by leading the implementation and optimization of Tenzai security solutions while strengthening enterprise Threat & Vulnerability…
Added 21 mins ago
KG
QE / SDET – AI Chatbot & GenAI Validation
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Full-time
We are seeking an experienced Quality Engineer (QE) / SDET specializing in AI Chatbot Validation to lead the quality assurance, accuracy testing, and response analysis of our conversational…
Added 21 mins ago
ZC
Automation Engineer
Zurich Canada
Toronto, ON
- Full-time
Zurich Canada is currently looking for an Entry-Level Automation Engineer to join our technology team. This is an exciting opportunity for an early-career technology professional who is…
Added 21 mins ago
FH
IT/Communications Engineer
Fuze HR Solutions
Toronto, ON
- Full-time
We are seeking a highly motivated and talented IT/Communications Engineer to join our Building Systems Engineering team. In this role, you will provide consulting and engineering services…
Added 21 mins ago
YD
Senior Machine Learning Engineer (Consulting)
Yeji Data Lab
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We are looking for a Senior Machine Learning Engineer to design, build, and deploy scalable ML solutions for our clients. You will work across diverse projects, collaborating with…
Added 21 mins ago
WI
Materials Engineer / Materials Testing and Inspection Specialist
WSP in Canada
Vancouver, BC
- Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.
Added 21 mins ago
RI
Network security / Firewall Consultant
Raas Infotek
Calgary, AB
- Contract
4. Configure and support Site-to-Site VPNs, Remote Access VPNs, IPSec, and SSL VPN solutions.
Added 21 mins ago
JG
GCP Infrastructure & Cloud SRE Engineer
J&M Group
Toronto, ON
- Full-time
Develop Infrastructure as Code (IaC) solutions using Terraform.
Added 21 mins ago
CA
Looking For Licensed AME , M1 and M2 Based in Canada
Click Aviation Consulting
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Company Description Click Aviation Consulting is a global aviation workforce solutions, engineering, and maintenance support provider specializing in recruitment and technical services for…
Added 21 mins ago
WI
Materials Engineer / Materials Testing and Inspection Specialist
WSP in Canada
Vancouver, BC
- Full-time
With an unmatched breadth and depth of engineering, advisory and science-based expertise, our global minds unite to power local solutions.
Added 21 mins ago
II
Software Engineer
Intouch Insight
Ottawa, ON
- Full-time
Interpret customer problems and requirements and work as part of a Product team to build solutions that add value for our customers and the product as a whole
Added 21 mins ago
SF
Application Security Engineer II
Spring Financial
Vancouver, BC
- Full-time
…across credit-building products, personal lending, and mortgage solutions. We’re a fast-growing, product-driven team that values practical solutions, strong execution, and thoughtful…
Added 21 mins ago
N
Software Engineer - Platform Services
Nokia
Ottawa, ON · Kanata, ON
- Full-time
…drive the development of cutting-edge platforms. As a Software Engineer in Platform Services, you will be part of a dynamic team responsible for designing and developing scalable and robust…
Added 22 mins ago
Plant Layout Design Engineer
Amrize
Mississauga, ON
Join Amrize as a Plant Layout Design Engineer and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that’s…
Added 22 mins ago
Senior Platform Engineer
Scotiabank
Toronto, ON
The Senior Platform Engineer will play a critical role within the Enterprise Data & AI Technology organization - one of Scotiabank’s most significant enterprise wide strategic initiatives.…
Added 22 mins ago
GM
Senior Software Developer
General Motors
Markham, ON · Oshawa, ON
- Full-time
This role is for a hands-on senior engineer who can design, implement, test, deploy, and operate reliable backend systems at production scale. The developer will contribute across REST…
Added 22 mins ago
Staff Photonics Design & PDK Modeling Engineer
Lightmatter
Toronto, ON
We are hiring a Photonics PDK Modeling Engineer to join our team. In this role, you will develop our internal Process Design Kit (PDK). You will act as the architect of our component…
Added 37 mins ago
RB
Staff Cloud Security Engineer (Global Security)
Royal Bank of Canada
Vancouver, BC · Toronto, ON
- Full-time
…across all tenants. In this role as a Staff Cloud Security Engineer, you will play a crucial role in developing innovative solutions to enhance RBC's Cloud Security posture. You will also…
Added 37 mins ago
'
Principal Engineer, Digital Manufacturing
''
Toronto, ON
- Full-time
The Principal Engineer, Manufacturing Insights, is a high-impact leadership role responsible for driving McCain’s global digital manufacturing transformation. This role leads the strategy,…
Added 37 mins ago
Spécialiste en Ingénierie Mécanique - Centre de Données, Mechanical Engineering Specialist – Data Centers, Data Center Field Engineering
Amazon
Varennes, QC
Être responsable de la conception conceptuelle des mises à niveau des centres de données existants et des solutions de conception qui augmentent la capacité, améliorent la disponibilité,…

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

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Job details

Apply by: Oct 6, 2027
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 6, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer Level 2 to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

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More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, troubleshooting, and repairing computer hardware and software systems. They provide end-user support by resolving help desk requests, documenting issues, and performing hands-on system configurations.

Requirements

Candidates should have an associate's degree or 5+ years of experience in the field. Proficiency in Microsoft and Mac OS X, along with strong analytical and communication skills, is required.

Skills

Desktop support
Hardware troubleshooting
Software installation
System upgrades
User account management
Help desk support
Diagnostic utilities
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Communication skills
Interpersonal skills
Time management
Team collaboration

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Peripherals
Troubleshooting
System Upgrades
User Accounts
Help Desk
Microsoft
Mac OS X
Diagnostic Utilities
Technical Support
Documentation
Customer Service
IT Communications
Network Implementation

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