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Added 10 mins ago
TU
Research Assistant/ Technician 2
The University of British Columbia
Vancouver, BC
- $4,597.8 to $5,469.59 CAD / month
- Full-time
The Research Assistant/Technician will support a multidisciplinary research program focused on red blood cell biology, oxidative stress, transfusion medicine, and immunology. The successful…
Added 10 mins ago
MG
Drug Access Facilitator
Michael Garron Hospital
Toronto, ON
- Full-time
…Access Navigator, Medication Reimbursement Specialist or BPMH…
Added 10 mins ago
J
Electrical Mechanical Technician
Jule
Toronto, ON
- Full-time
…the industry for the past ten years. The Electrical Service Technician will be a part of a rapidly growing Production team with opportunities to collaborate with various department’s…
Added 16 mins ago
E
HVAC Services Dispatcher Scheduler
ETS
Mississauga, ON
- $50,000 to $65,000 CAD / year
- Full-time
- On-site
…visits, and emergency repairs. * Optimize daily routes and technician schedules based on priorities, technician availability, and emergency requirements. * Confirm customer and site…
Added 25 mins ago
PM
Clerk III - Nutrition Services
Prairie Mountain Health
Brandon, MB
- Full-time
Completion of any of the following-Dietary Aide Level 2, Diet Technician Course, Nutrition and Diet Therapy Course; or equivalent combination of education and experience
Added 25 mins ago
MT
Quality Control Technician
Metalcraft Technology Inc
Coquitlam, BC
- Full-time
Conduct sampling, inspection, and measurement of in-process and finished products.
Added 25 mins ago
ML
FSQA Technician (Afternoons)
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
As a member of the facility's FSQA team, the FSQA Technician spends a majority of his/her time on the production floor monitoring Food Safety, GMP, HACCP and other Quality Assurance Program…
Added 25 mins ago
BC
Rental Technician Edmonton, AB
BearCom Canada
AB · Edmonton, AB
- Full-time
As a Rental Technician, you will program and tune communication equipment via Motorola and other manufacturers’ proprietary software and applications. Hands-on in-office training will be…
Added 41 mins ago
TH
Maintenance Technician - The Spoke
Tricon Homes
Toronto, ON · The Spoke, Toronto ON
- Full-time
The Maintenance Technician plays an important role in creating a positive resident experience by keeping residents’ homes and shared spaces well maintained. Combining hands-on technical…
Added 41 mins ago
TH
Maintenance Technician - Cherry House (Canary Landing)
Tricon Homes
Toronto, ON · Cherry House at Canary Landing, Toronto ON
- Full-time
The Maintenance Technician plays an important role in creating a positive resident experience by keeping residents’ homes and shared spaces well maintained. Combining hands-on technical…
Added 41 mins ago
TH
Maintenance Technician - Canary Landing
Tricon Homes
Toronto, ON · Birch House at Canary Landing, Toronto ON
- Full-time
The Maintenance Technician plays an important role in creating a positive resident experience by keeping residents’ homes and shared spaces well maintained. Combining hands-on technical…
Added 41 mins ago
TH
Maintenance Technician - ROQ City
Tricon Homes
Toronto, ON · ROQ City, Toronto ON
- Full-time
The Maintenance Technician plays an important role in creating a positive resident experience by keeping residents’ homes and shared spaces well maintained. Combining hands-on technical…
Added 55 mins ago
CH
Laborer Energy Services Technician
Clean Harbors
AB · Red Deer County, AB
- Full-time
Clean Harbors Red Deer, AB is currently looking for an Laborer ( Shop/ Energy Services Technician) to join our Surface Rentals team. Energy Services Technicians are responsible for ensuring…
Added 55 mins ago
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Registered Veterinary Technician / Technologist - West Coast Animal Veterinary Emergency Specialty Hospital (WAVES)
VetStrategy
Victoria, BC
- Full-time
Registered Veterinary Technician (RVT)-West Coast Animal Veterinary Emergency Specialty Hospital (WAVES)
Added 55 mins ago
V
Registered Veterinary Technician/Technologist (RVT) - West Coast Animal Veterinary Emergency Specialty Hospital (WAVES)
VetStrategy
Victoria, BC
- Full-time
Registered Veterinary Technician (RVT)-West Coast Animal Veterinary Emergency Specialty Hospital (WAVES)
Added 55 mins ago
CR
Pre-Clinical Autopsy Technician
Charles River Laboratories
Montreal, QC
- Full-time
As a Technician for our Necropsy team located in Senneville, you will mainly be responsible for performing the post-mortem examination of animals while following the ethical regulations and…
Added 1 hour ago
CC
Journey Automotive Body Technician
Capital Collision Centre
Mount Pearl, NL
- From $32.23 CAD / hour
- Full-time
- On-site
Added 1 hour ago
BC
construction project coordinator
Bertram Construction (Ontario) Ltd.
Barrie, ON
- $55,000 to $80,000 CAD / year
- Full-time
- On-site
…you bring to the table:* * Valid G Licence * Architectural Technician/Technologist or Construction Technologist diploma preferred *What we will provide you with:* * A casual office…
Added 1 hour ago
EN
CEDO Technician
Echo NDE
Rocky View No 44, AB · Rocky View County, AB
- Full-time
ECHO NDE is currently seeking a CEDO Technician to join and contribute to our inspection team. This full-time position will report into the Division Manager and support operations…
Added 1 hour ago
EN
Pipeline Integrity Technician
Echo NDE
Edmonton, AB
- Full-time
Interpret, process, and correlate inline inspection data.
Added 1 hour ago
EN
NDT Trainee
Echo NDE
AB · Red Deer County, AB
- Full-time
Structured Career Growth: Clear path from trainee to certified technician
Added 1 hour ago
S
Field Service Technician
STERIS
Ottawa, ON
- Full-time
…team in an essential industry, apply for our Field Service Technician position…
Added 1 hour ago
N
Nail Technician & Content Creator
NailSala
ON · Ontario, Canada
- Full-time
We’re looking for a creative nail technician or nail artist who enjoys filming their work and turning nail techniques into engaging videos.
Added 1 hour ago
Registered Veterinary Technician/Technologist (RVT) - West Coast Animal Veterinary Emergency Specialty Hospital (WAVES)
VetStrategy / Daubigny
Victoria, BC
Registered Veterinary Technician (RVT)-West Coast Animal Veterinary Emergency Specialty Hospital (WAVES)
Added 1 hour ago
Registered Veterinary Technician / Technologist - West Coast Animal Veterinary Emergency Specialty Hospital (WAVES)
VetStrategy / Daubigny
Victoria, BC
Registered Veterinary Technician (RVT)-West Coast Animal Veterinary Emergency Specialty Hospital (WAVES)

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

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Job details

Apply by: Oct 6, 2027
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 6, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer Level 2 to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

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More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, troubleshooting, and repairing computer hardware and software systems. They provide end-user support by resolving help desk requests, documenting issues, and performing hands-on system configurations.

Requirements

Candidates should have an associate's degree or 5+ years of experience in the field. Proficiency in Microsoft and Mac OS X, along with strong analytical and communication skills, is required.

Skills

Desktop support
Hardware troubleshooting
Software installation
System upgrades
User account management
Help desk support
Diagnostic utilities
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Communication skills
Interpersonal skills
Time management
Team collaboration

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Peripherals
Troubleshooting
System Upgrades
User Accounts
Help Desk
Microsoft
Mac OS X
Diagnostic Utilities
Technical Support
Documentation
Customer Service
IT Communications
Network Implementation

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