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Added 11 mins ago
B
Change Manager
BMO
Toronto, ON · BMOPLACE
- Full-time
Drives change management strategies and activities across multiple initiatives and portfolios from initiation through implementation and sustainment to achieve desired business results.…
Added 11 mins ago
Corporate Security Manager
Aviva
Markham, ON
Be involved in the development of the technology road map and implementation of Security tools to support the physical security team’s business needs.
Added 11 mins ago
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Sr. MEP
EllisDon
Edmonton, AB
- Full-time
Actively work with and support the project ICAT (Information, Communication and Automation Technology) staff in system development, implementation, commissioning and integration to meet the…
Added 26 mins ago
CO
Development Services Technologist
City of Barrie
Barrie, ON
- Full-time
…review, technical design review, and active transportation implementation. Together, they help guide development and growth with the full support of professional, technical and…
Added 26 mins ago
T
Senior Market Risk Analyst (5622)
TD
Toronto, ON
- Full-time
Work closely with the Trading desk, PC, Finance, Project and Technology, providing expert knowledge and support to simulated exposure, credit spread & xVA analysis and system implementation.
Added 27 mins ago
Manager, District Sales
Grainger Businesses
Burnaby, BC
…products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported…
Added 27 mins ago
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Enterprise Project Manager
Staffbase
Canada
- $138,000 to $160,000 CAD / year
…live, adopted, and loved. We are hiring an Enterprise Project Manager to lead these bespoke implementations and custom solution engagements for our Fortune 100…
Added 27 mins ago
S
Enterprise Project Manager
Staffbase
Toronto, ON
- $138,000 to $160,000 CAD / year
…live, adopted, and loved. We are hiring an Enterprise Project Manager to lead these bespoke implementations and custom solution engagements for our Fortune 100…
Added 27 mins ago
M
RQ11708 - Project Manager/Leader - Intermediate
Maarut
Toronto, ON
- Contract
Manages, controls, and coordinates all project-related systems and procedures, including technology infrastructure change, transition and implementation.
Added 27 mins ago
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DASCHWorks Program Manager
DASCH
Winnipeg, MB · DASCHWorks
- Full-time
The DASCHWorks Program Manager provides strategic and operational leadership for DASCH’s employment and career development program for adults with intellectual and developmental…
Added 38 mins ago
SI
Supervisor, Production
Saputo Inc.
Georgetown, ON
- Full-time
Reporting to the Production Manager, this position is responsible for leading our production employees and overseeing the day-to-day operations to ensure objectives are met for quality,…
Added 38 mins ago
S
Specialist, Cloud Infrastructure (Solution Architect)
SaskPower
Regina, SK
- Full-time
…documentation and knowledge standards. Operating as part of the Technology & Security team, the position supports the setup, ongoing operation and continuous improvement of modern, secure…
Added 38 mins ago
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Gestionnaire Principal, Synchronisation de l'approvisionnement / Senior Manager, Supply Synchronization
Pratt & Whitney
Longueuil, QC
- Full-time
Added 38 mins ago
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Tremplin Program Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…experiential learning opportunities. Reporting to the Tremplin Manager and the Principal Investigator, the Coordinator will contribute to the coordination, facilitation, evaluation, and…
Added 38 mins ago
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MONTREAL [HYBRIDE] - SME Dynatrace - Monitoring & Observability
QUANTEAM - North America (RAINBOW PARTNERS Group)
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…Insurance, and corporations for their projects in SI transformation, technology innovation, financial engineering, and regulatory…
Added 38 mins ago
B
Technical Specialist II
BMO
Toronto, ON
- Full-time
…(SRE) to join one of our high-performing, mission-critical technology teams. This role offers the opportunity to work on premium financial platforms, driving reliability, automation, and…
Added 41 mins ago
SC
Project Communication & Change Manager (70311934)
Sodexo Canada Ltd
Mississauga, ON
- Full-time
…to join Sodexo as our next Project Communications & Change Manager located in Ontario,…
Added 54 mins ago
CC
Manager, Communications
Canadian Cancer Society
Prince George, BC
- Full-time
As a member of the Communications team at the Canadian Cancer Society (CCS), the Mission Communications Manager is primarily responsible for developing communications strategies, plans and…
Added 54 mins ago
EN
QHSE Administrator (Contract position up to 18 months)
Echo NDE
AB · Red Deer County, AB
- Full-time
…and a high-quality product, we strive to offer leading edge technology and our team of technicians are driven to provide the highest quality…
Added 54 mins ago
CN
S&T Operational Excellence Specialist
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
…requirements, and contribute to the success of CNL’s science and technology programs. If you answered yes, then this may be the job for you! Apply…
Added 54 mins ago
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Fixed-Term Marketing Manager, Home
Dyson
Toronto, ON
- Full-time
Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in Canada in 2006 with our…
Added 54 mins ago
M
Chef de la conformité l Compliance Manager
Medisca
Montreal, QC
- Full-time
Added 54 mins ago
TS
Licensed Practical Nurse (Casual)
The Salvation Army in Canada
AB · Edmonton, AB
- Part-time
The LPN is responsible for the assessment, planning, implementation and evaluation of resident care. The LPN provides support and direction to the Health Care Aides. The LPN is an active…
Added 54 mins ago
C
Senior Manager, Health & Safety
Clutch
Mississauga, ON
- Full-time
…Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing…
Added 56 mins ago
Assistant Project Manager (Construction)
PACT
ON · Mississauga, Ontario
The Assistant Project Manager (APM) supports the successful planning, coordination, execution, and delivery of complex projects within PACT's Interim Infrastructure Sub-Program at Toronto…

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

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Job details

Apply by: Oct 6, 2027
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 6, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer Level 2 to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

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More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, troubleshooting, and repairing computer hardware and software systems. They provide end-user support by resolving help desk requests, documenting issues, and performing hands-on system configurations.

Requirements

Candidates should have an associate's degree or 5+ years of experience in the field. Proficiency in Microsoft and Mac OS X, along with strong analytical and communication skills, is required.

Skills

Desktop support
Hardware troubleshooting
Software installation
System upgrades
User account management
Help desk support
Diagnostic utilities
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Communication skills
Interpersonal skills
Time management
Team collaboration

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Peripherals
Troubleshooting
System Upgrades
User Accounts
Help Desk
Microsoft
Mac OS X
Diagnostic Utilities
Technical Support
Documentation
Customer Service
IT Communications
Network Implementation

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