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Added 14 mins ago
CO
IS Support Technician
City of Vernon
Vernon, BC
- From $39.51 CAD / hour
- Full-time
- On-site
City of VernonIS Support Technician(Regular)Job RequisitionJR-2026-276 IS Support Technician (Regular) (Open)Job FamilyCUPEStart Date2026-10-07End Date: 2026-10-23Primary PostingNoExternal…
Added 25 mins ago
WS
parts technician
Western Sales (1986) Ltd
Outlook, SK
- $19 to $30 CAD / hour
- Full-time
- On-site
Added 31 mins ago
GI
Concrete Technician
Green Infrastructure Partners
Caledon, ON · Mississauga, ON · Perdue Court, Caledon, ON
- Full-time
The Quality Control Technician, based in Caledon, Ontario, supports projects across the GTA and Ontario by performing field testing, inspection, and sampling of construction materials.…
Added 31 mins ago
GI
Quality Control Technician-4
Green Infrastructure Partners
Caledon, ON · Mississauga, ON · Perdue Court, Caledon, ON
- Full-time
The Quality Control Technician, based in Caledon, Ontario, supports projects across the GTA and Ontario by performing field testing, inspection, and sampling of construction materials.…
Added 31 mins ago
GI
Quality Control Technician-3
Green Infrastructure Partners
Caledon, ON · Mississauga, ON · Perdue Court, Caledon, ON
- Full-time
The Quality Control Technician, based in Caledon, Ontario, supports projects across the GTA and Ontario by performing field testing, inspection, and sampling of construction materials.…
Added 31 mins ago
GI
Quality Control Technician-7
Green Infrastructure Partners
Caledon, ON · Mississauga, ON · Perdue Court, Caledon, ON
- Full-time
The Quality Control Technician, based in Caledon, Ontario, supports projects across the GTA and Ontario by performing field testing, inspection, and sampling of construction materials.…
Added 41 mins ago
CB
Cell Phone/Computer Repair Technician
Cape Breton Job Board
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Added 41 mins ago
A
Test Technologist
Actalent
Oakville, ON
- $25 to $35 CAD / hour
- Contract
Added 41 mins ago
C
Environmental Health and Safety Manager (EHS Manager)
Celgard
Port Colborne, ON · ABSCA – Port Colborne Plant
- Full-time
Canadian Registered Safety Professional (CRSP) or Canadian Registered Safety Technician (CRST) Certification is required.
Added 42 mins ago
AI
Maintenance Technician
APHL Inc
Montague, PE
- Full-time
We have an opportunity available on our team for a Temporary Full-Time Repairs & Maintenance Technician to cover Kings County, PEI.
Added 43 mins ago
AI
Maintenance Technician
APHL Inc
Charlottetown, PE
- Full-time
We have an opportunity available on our team for a Temporary Full-Time Repairs & Maintenance Technician based in Charlottetown, PEI.
Added 1 hour ago
EN
NDT - RT2 Technician
Echo NDE
AB · Red Deer County, AB
- Full-time
…and a high-quality product, we strive to offer leading edge technology and our team of technicians are driven to provide the highest quality…
Added 1 hour ago
Service Technician Special Operations I, Blades - Canada (m/f/d)
Nordex Group
AB
The role of Blade Traveling Service Technician directly supports the company’s mission to develop and deliver clean power plants that make 100% renewable energy a reality for the world. As…
Added 1 hour ago
Service Lead Technician Special Operations, Major Correctives - Canada (mf/d)
Nordex Group
AB
The role of Service Lead Technician Special Operations – Major Correctives supports the organization's mission of delivering reliable renewable energy solutions through the safe execution…
Added 1 hour ago
Service Technician Special Operations I, Gearbox (m/f/d)
Nordex Group
AB
The role of Service Technician Special Operations I directly supports the company’s mission to develop and deliver clean power plants that make 100% renewable energy a reality for the…
Added 1 hour ago
Service Technician Special Operations I, Blades - Canada (m/f/d)
Nordex Group
AB
The role of Blade Traveling Service Technician directly supports the company’s mission to develop and deliver clean power plants that make 100% renewable energy a reality for the world. As…
Added 1 hour ago
MT
Quality Control Technician
Metalcraft Technology Inc
Coquitlam, BC
- Full-time
Metalcraft Technology Inc. is a manufacturing company with more than 25 years of experience in sheet metal fabrication. We serve clients in Canada and the U.S. from our location in…
Added 1 hour ago
PA
Automotive ADAS Calibration Technician
Protech Automotive Solutions
Richmond, BC
- Full-time
…repair standards. You will gain confidence as a calibration technician across a wide range of manufacturers. Initial training is provided by Protech as well as a robust virtual support team…
Added 1 hour ago
BC
Rental Technician Edmonton, AB
BearCom Canada
AB · Edmonton, AB
- Full-time
…Together, BearCom and Stone Security deliver communication, technology, and security solutions that help organizations operate safely, efficiently, and effectively – offering customers…
Added 2 hours ago
MH
laboratory technician, chemical
Maritime House Metals Inc.
Napanee, ON
- From $24 CAD / hour
- Full-time
- On-site
Added 2 hours ago
EN
NDT Technician - UT/MT/PT
Echo NDE
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…and a high-quality product, we strive to offer leading edge technology and our team of technicians are driven to provide the highest quality…
Added 2 hours ago
EN
Rope Access NDT Technicians
Echo NDE
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…and a high-quality product, we strive to offer leading edge technology and our team of technicians are driven to provide the highest quality…
Added 2 hours ago
EN
NDT - RT2 Technician
Echo NDE
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…and a high-quality product, we strive to offer leading edge technology and our team of technicians are driven to provide the highest quality…
Added 2 hours ago
EN
CEDO Technician
Echo NDE
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…and a high-quality product, we strive to offer leading edge technology and our team of technicians are driven to provide the highest quality…
Added 2 hours ago
EN
Pipeline Integrity Technician
Echo NDE
Edmonton, AB
- Full-time
…and a high-quality product, we strive to offer leading edge technology and our team of technicians are driven to provide the highest quality…

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 6, 2027
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 6, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer Level 2 to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

Apply About employer

More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, troubleshooting, and repairing computer hardware and software systems. They provide end-user support by resolving help desk requests, documenting issues, and performing hands-on system configurations.

Requirements

Candidates should have an associate's degree or 5+ years of experience in the field. Proficiency in Microsoft and Mac OS X, along with strong analytical and communication skills, is required.

Skills

Desktop support
Hardware troubleshooting
Software installation
System upgrades
User account management
Help desk support
Diagnostic utilities
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Communication skills
Interpersonal skills
Time management
Team collaboration

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Peripherals
Troubleshooting
System Upgrades
User Accounts
Help Desk
Microsoft
Mac OS X
Diagnostic Utilities
Technical Support
Documentation
Customer Service
IT Communications
Network Implementation

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