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Added 4 mins ago
18 Month Contract People & Culture - Human Resources Business Partner
Laurentis Energy Partners
Oakville, ON
Reporting to the Manager, HRBP, the HR Business Partner provides ongoing consultation and support to Business Leaders on how to drive business strategy and results through the optimization…
Added 4 mins ago
RE
Senior Drilling & Completions Engineer
Rubellite Energy
AB · Calgary, Alberta
- Full-time
accountable for the planning, design, execution, and optimization of Rubellite's drilling,
Added 4 mins ago
RE
Junior Geologist
Rubellite Energy
AB · Calgary, Alberta
- Full-time
Reporting to the Geology Manager, this role is part of the Geoscience team accountable for the technical mapping, data management, and analysis that underpins Rubellite’s heavy oil…
Added 4 mins ago
K
Senior Product Manager, Integrations
Kindsight
Remote, Canada
- $105,000 to $140,000 CAD / year
- Full-time
- Remote
As the Product Manager for Integrations, you will define the vision, strategy, and roadmap for integrations across our full product portfolio, including iWave and our CRM solutions. Your…
Added 4 mins ago
K
Revenue Enablement Manager
Kindsight
Remote, Canada
- $110,000 to $130,000 CAD / year
- Full-time
- Remote
Design and maintain process documentation for the sales, CS, and BDR motions.
Added 33 mins ago
BM
Alpine Ski Coach, Race - Winter - Full/Part-Time
Blue Mountain Resort
The Blue Mountains, ON
- Part-time
Work with the Manager of Race, Head Coach, Race Supervisors and your co-coach to design, implement, evaluate and adjust season-long training and competition plans.
Added 34 mins ago
X
Software Development Manager - Quantum Software
Xanadu
Toronto, ON
- Full-time
Xanadu is looking for an experienced Software Development Manager to lead the PennyLane Core Quantum Software team. The team is developing PennyLane, an open-source framework for quantum…
Added 34 mins ago
X
Technical Product Marketing Manager
Xanadu
Toronto, ON
- Full-time
As a Technical Product Marketing Manager at Xanadu, you will stand at the intersection of quantum physics, software engineering, and business strategy. You will serve as the strategic link…
Added 34 mins ago
CO
Product Manager
CPA Ontario
Canada
- Full-time
As Product Manager, you will lead the research, planning and development of CPA Ontario's Professional Development offerings, with priority on the strategy and execution of the Conference…
Added 34 mins ago
X
Sr. Technical Program Manager
Xanadu
Toronto, ON
- Full-time
As a Sr. Technical Program Manager, your primary mission is to ensure we successfully deliver new versions of our quantum hardware systems on schedule and within budget. You are the…
Added 34 mins ago
CO
Communications Manager
CPA Ontario
Canada
- Full-time
As Communications Manager, you will lead the development and execution of dynamic internal and external communications programs, bringing together exceptional storytelling, modern…
Added 34 mins ago
CO
Events Specialist
CPA Ontario
Canada
- Full-time
…brand. You will bring strategic vision and innovative ideas to design events that are impactful, creative, and seamless in…
Added 1 hour ago
KR
Human Resources Manager
KAS Recruitment
Delta, BC
- $70,000 to $120,000 CAD / year
- Full-time
…building services sector to find a versatile People & Culture Manager. This role is designed for an operational leader who thrives on autonomy and wants to design, build, and implement the…
Added 1 hour ago
ES
Senior Solution Architect
EPAM Systems
Toronto, ON
- Full-time
Assess existing systems, processes, and strategic goals to design solutions using the Syndigo platform, supporting services, and integrations
Added 2 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior Manager, IT Audit reports to the VP, Internal Audit, who reports to the Audit…
Added 2 hours ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 3 hours ago
L
Assistant Manager, Guest Experience | Cornwall Centre
lululemon
Regina, SK
- Full-time
…pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well.…
Added 3 hours ago
L
Senior Technology Manager - Security Engineering and Architecture
lululemon
Vancouver, BC
- Full-time
As the Senior Technology Manager, Security Engineering & Architecture, you will be a key leader within the Technology organization, responsible for shaping and executing the vision for…
Added 3 hours ago
UF
Geraldton PT Community Coordinator
United for Literacy formerly Frontier College
Toronto, ON
- $25 CAD / hour
- Full-time
This position is part of the Northern Ontario team and reports to the Regional Manager based in Thunder Bay. The Community Coordinator-Geraldton works both independently and collaboratively…
Added 3 hours ago
RS
Computer Systems Technologist - Level 2
Richmond School District No. 38
Richmond, BC
- Full-time
…position is under the general supervision of the Assistant Manager of Technology and Information Services, but work is performed independently with minimal direction…
Added 3 hours ago
TI
DevOps Engineer
Themesoft Inc.
Toronto, ON
- Contract
Design, develop, troubleshoot, and maintain CI/CD pipelines.
Added 3 hours ago
LC
Senior Analyst, Payor Performance
Loblaw Companies Limited
Toronto, ON
- Full-time
Reporting directly to the Senior Manager, Payor Performance, this role will support the overall departmental goal of protecting and enhancing pharmacy revenues and margins via the…
Added 3 hours ago
IE
Sr. Manager Organizational Design and Change
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Senior Manager, Organizational Design and Change Management will partner with leaders and teams to strengthen IMAX’s organizational effectiveness. This role will assess structures,…
Added 3 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager, Supply Chain Analytics & Innovation reports to the Senior Director, Supply Chain Operations and partners with Supply Chain leaders to identify, design and implement…
Added 3 hours ago
LC
Senior Manager, Learning, Development and Engagement
Loblaw Companies Limited
Toronto, ON
- Full-time
The Senior Manager, Learning, Development & Engagement will help strengthen leadership, collaboration, communication and engagement across Central Pharmacy Services. This role shapes and…

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

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Applications open in a new tab.

Job details

Apply by: Oct 16, 2026
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 8, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Experience troubleshooting Zebra printers or label makers, as well as Zebra barcode scanners
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

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More about this job

Responsibilities

The Desktop Support Engineer will maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals. They are responsible for managing help desk requests, documenting resolutions, and performing hands-on software and hardware upgrades.

Requirements

Candidates should have 5+ years of experience or an associate's degree in a related field. Proficiency in troubleshooting Zebra hardware, Microsoft and Mac operating systems, and strong interpersonal communication skills are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Zebra printers
Barcode scanners
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Analytical skills
Communication skills
System configuration
Help desk support
Diagnostic utilities

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Zebra Printers
Barcode Scanners
Microsoft
Mac OS X
Troubleshooting
Help Desk
System Configuration
Technical Support
Diagnostic Utilities
Documentation
Customer Service
IT Communications
Network Implementation
Peripherals
File Backups
Knowledge Base
Analytical Skills

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