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Added 17 mins ago
TN
Marketing Services Coordinator
True North Sports + Entertainment
Winnipeg, MB
- Temporary
Provide general administrative support and take on additional projects as assigned by the Manager, Ticket Marketing across the entire marketing team.
Added 32 mins ago
HB
Regional Manager, Canada West
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
The Regional Manager is charged with achieving success relating to the sales goals, loss control, P&L planning, and achievement of UPT goals in all of the Directly Operated Stores and Shops…
Added 32 mins ago
HB
Regional Manager, Canada West
HUGO BOSS Fashions, Inc.
Vancouver, BC
- Other
The Regional Manager – Canada West is charged with achieving success relating to the sales goals, loss control, P&L planning, and achievement of sales and customer centric KPI’s in all the…
Added 1 hour ago
MG
Genetics Assistant
Michael Garron Hospital
Toronto, ON
- Part-time
Reporting to the Manager, and under the supervision of the Clinical Geneticist and Genetic Counsellor, the Genetics Assistant is responsible for providing ongoing operational support for…
Added 1 hour ago
ER
Sales and distribution manager
Eclipse Roofing Ltd.
Etobicoke, ON
- $45 to $60 CAD / hour
- Full-time
- On-site
Work with the marketing department to understand and communicate marketing messages to the field
Added 1 hour ago
VC
Project Manager, Digital Transformation and User Experience
VINCI Construction
Brossard, QC
- Full-time
Drive continuous improvement by facilitating workshops, gathering feedback and business requirements from field teams, and refining approaches to encourage sustainable adoption and usage of…
Added 2 hours ago
PF
Contract Inside Sales Representative
Performance Food Group
Milton, ON
- Contract
…maintenance, pricing maintenance within guidelines set by the sales manager, accounts receivable monitoring of assigned accounts. You are a team member of the broader Sales team and will…
Added 2 hours ago
HR
OCS Senior Engineer
Hitachi Rail
Mississauga, ON
- Full-time
Interface with the Commissioning Manager to plan test and coordinate of operational activities on site according to schedule
Added 3 hours ago
KM
Représentant(e) aux ventes internes bilingue – Programmes gouvernementaux/Bilingual Inside Sales Representative, Government (Ottawa)
Konica Minolta Business Solutions (Canada) Ltd.
Mississauga, ON · Montreal, QC · Ottawa, ON
- Full-time
Support Federal Government Program Manager with day-to-day contract maintenance activities.
Added 3 hours ago
K
Senior Manager - Senior Tech Lead – AI & Technology Transformation
KPMG
Montreal, QC
- Full-time
Relevant technical education (computer science, software engineering, data science, or a related field), combined with strong business acumen and the ability to communicate complex concepts…
Added 3 hours ago
BD
Fabrication Technician
Bulwark Dynamics
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…the person turning raw stock and damaged parts into finished, field-ready hardware, reporting to the R&D Technician…
Added 3 hours ago
MC
Senior Fiber Optic Technician
Meta Communications LLC
Field, BC
- Full-time
Clear advancement paths from technician to senior engineer to project manager. We promote from within and provide mentorship programs to help you achieve your career goals.
Added 3 hours ago
T
Personal Banking Associate (Future opportunities) - Chateauguay(part-time)
TD
Châteauguay, QC
- Part-time
Post-Secondary or Undergraduate degree (in related field) preferred
Added 3 hours ago
X
Field Technician Trainee, Concrete Imaging (NDT)
XRSounder
Mississauga, ON
- Full-time
As one of Xradar’s Field Technician Trainee, Concrete Imaging (NDT), you will have the opportunity to gain experience and grow your career in construction. This is a mentally and physically…
Added 4 hours ago
GI
Millwork Engineer / CNC Programmer
Giffin Interior
Engineer, BC
- Full-time
…shown by you and your employees both in the shop and in the field is what makes a project of this size, quality and complexity successful. Our business relationship has flourished these…
Added 4 hours ago
NB
Wealth Associate
National Bank of Canada
Ottawa, ON
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 4 hours ago
NB
Wealth Associate
National Bank of Canada
Brossard, QC
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 4 hours ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior Manager, IT Audit reports to the VP, Internal Audit, who reports to the Audit…
Added 4 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 4 hours ago
NB
Wealth Associate
National Bank of Canada
Richmond Hill, ON
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 4 hours ago
S
Fast food restaurant manager
Subway
AB · Edmonton, AB
- Full-time
Do you have experience working in this field?
Added 5 hours ago
AR
Community Business Manager
Atria Retirement Canada
Nanaimo, BC
- $49,000 to $56,350 USD / year
- Full-time
Degree or diploma in Accounting, Business, Finance or a related field or an equivalent combination of education and experience.
Added 5 hours ago
PO
Field Supervisor
Precision Office Solutions, LLC
Field, BC
- Full-time
Review plans, field conditions, and daily priorities so labor is focused on the right tasks at the right time instead of reacting late.
Added 5 hours ago
KG
Leasing Manager
Kipling Group
Toronto, ON
- Full-time
As the Leasing Manager, you will play a pivotal role in the successful leasing and management of retail properties within our portfolio. You will lead the leasing efforts, driving occupancy…
Added 5 hours ago
X
Concrete Coring Technician, Trainee
XRSounder
Burnaby, BC
- Full-time
…BC! This is a great opportunity to grow your career in the field. This role can be mentally and physically fulfilling, but you will never face the same challenges…

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

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Applications open in a new tab.

Job details

Apply by: Oct 16, 2026
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 8, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Experience troubleshooting Zebra printers or label makers, as well as Zebra barcode scanners
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

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More about this job

Responsibilities

The Desktop Support Engineer will maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals. They are responsible for managing help desk requests, documenting resolutions, and performing hands-on software and hardware upgrades.

Requirements

Candidates should have 5+ years of experience or an associate's degree in a related field. Proficiency in troubleshooting Zebra hardware, Microsoft and Mac operating systems, and strong interpersonal communication skills are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Zebra printers
Barcode scanners
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Analytical skills
Communication skills
System configuration
Help desk support
Diagnostic utilities

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Zebra Printers
Barcode Scanners
Microsoft
Mac OS X
Troubleshooting
Help Desk
System Configuration
Technical Support
Diagnostic Utilities
Documentation
Customer Service
IT Communications
Network Implementation
Peripherals
File Backups
Knowledge Base
Analytical Skills

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