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Added 7 mins ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 8 mins ago
UO
Lead Coordinator, Research and Program Support
University of Ottawa
Ottawa, ON · Morisset Hall
- Full-time
…responsibility, including, event coordination, marketing and communications coordination and operations management. Responsible for overall communications planning/implementation and key…
Added 8 mins ago
UO
Senior Coordinator, Competency Assessment
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
…providing accurate and timely data and appropriate logistical support to the Clerkship Competence and Promotion Committee (CCPC) to ensure informed, evidence-based promotion decisions can…
Added 24 mins ago
Fraud Analyst
Rogers Communications
Toronto, ON
Company matching contributions to charities you support
Added 24 mins ago
Sr. Solution Architect
Rogers Communications
Brampton, ON · Calgary, AB
…people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive…
Added 24 mins ago
RC
Weekend Part Time Operations Generalist
Rogers Communications
Edmonton, AB
- Part-time
Provide production support to various initiatives and special programs.
Added 24 mins ago
Category Lead
Rogers Communications
Brampton, ON
…with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step,…
Added 38 mins ago
LC
Program Specialist, PC Children's Charity
Loblaw Companies Limited
Brampton, ON
- Full-time
Review and implement updates to Power Full Kids program applications annually, including refining questions, email communications, and reporting forms.
Added 54 mins ago
SC
barista - Store# 62818, 625 TRUNK ROAD
Starbucks Coffee Company
Sault Ste. Marie, ON
- Full-time
Added 54 mins ago
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barista - Store# 04276, BAYVIEW & MILLWOOD
Starbucks Coffee Company
Toronto, ON
- Full-time
Added 54 mins ago
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barista - Store# 04413, MARDA LOOP
Starbucks Coffee Company
Calgary, AB
- Full-time
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barista - Store# 04435, COMO LAKE
Starbucks Coffee Company
Coquitlam, BC
- Full-time
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barista - Store# 19565, DE MORTAGNE & HIGHWAY 20
Starbucks Coffee Company
Boucherville, QC
- Full-time
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barista - Store# 52762, KINGSWAY MILLS
Starbucks Coffee Company
Toronto, ON
- Full-time
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barista - Store# 56976, HEARTLAND TOWN CENTRE
Starbucks Coffee Company
Mississauga, ON
- Full-time
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barista - Store# 68102, Corydon & Stafford
Starbucks Coffee Company
Winnipeg, MB
- Full-time
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barista - Store# 61201, FOURTH AVE. & FIRST ST.
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St. Catharines, ON
- Full-time
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barista - Store# 56870, ST-APOLLINAIRE
Starbucks Coffee Company
Saint-Apollinaire, QC
- Full-time
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barista - Store# 56557, HERMITAGE PARK
Starbucks Coffee Company
Edmonton, AB
- Full-time
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barista - Store# 60460, 25TH STREET AND 2ND AVENUE
Starbucks Coffee Company
Saskatoon, SK
- Full-time
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barista - Store# 53828, OWEN SOUND
Starbucks Coffee Company
Owen Sound, ON
- Full-time
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barista - Store# 57874, LUCKAKUCK WAY
Starbucks Coffee Company
Chilliwack, BC
- Full-time
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barista - Store# 56315, 253 JARVIS STREET
Starbucks Coffee Company
Toronto, ON
- Full-time
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barista - Store# 04860, WESTNEY & KINGSTON D/T
Starbucks Coffee Company
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- Full-time

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

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Job details

Apply by: Oct 16, 2026
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 8, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Experience troubleshooting Zebra printers or label makers, as well as Zebra barcode scanners
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

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More about this job

Responsibilities

The Desktop Support Engineer will maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals. They are responsible for managing help desk requests, documenting resolutions, and performing hands-on software and hardware upgrades.

Requirements

Candidates should have 5+ years of experience or an associate's degree in a related field. Proficiency in troubleshooting Zebra hardware, Microsoft and Mac operating systems, and strong interpersonal communication skills are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Zebra printers
Barcode scanners
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Analytical skills
Communication skills
System configuration
Help desk support
Diagnostic utilities

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Zebra Printers
Barcode Scanners
Microsoft
Mac OS X
Troubleshooting
Help Desk
System Configuration
Technical Support
Diagnostic Utilities
Documentation
Customer Service
IT Communications
Network Implementation
Peripherals
File Backups
Knowledge Base
Analytical Skills

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