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Added 1 hour ago
D
RESIDENTIAL FIELD TECHNICIANS – Kitchener, ON
DHT
Kitchener, ON
- Full-time
DHT is a growing, Canadian-based technology and field services firm, operating in the Telecommunications and IT sectors.
Added 3 hours ago
PD
General Labor
Paul Davis Restoration of the National Capital Region, VA
Sudbury, ON
- Full-time
The Technician (General Labor) position is a career in field services in the property damage restoration industry. The position is primarily responsible for responding to emergency and…
Added 5 hours ago
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Laboratory Technician
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Laboratory Technician will join Dr. Carl Boodman’s research program at the RI-MUHC, focused on Bartonella quintana and other neglected infections (Bartonella North). The incumbent will…
Added 9 hours ago
Senior Installation Technician
Kandor
Mississauga, ON
Kendrix is seeking a skilled Senior Installation Technician to support our field operations team. This role is ideal for a technician who is comfortable working independently on…
Added 10 hours ago
X
Photonics Lab Technician - Measurement (Afternoon Shift)
Xanadu
Toronto, ON
- Full-time
BSc (or equiv.) in Engineering, Science, or related relevant field
Added 13 hours ago
UA
Automation Technician
UpScale Automation Inc.
Windsor, ON
- Full-time
We're looking for a senior technician who has built machines - not just worked around them. This role is for someone with 5–7+ years of real shop floor experience in a machine builder…
Added 17 hours ago
IC
Commercial Service and Installation Technician
Intek Communications Inc.
Toronto, ON
- Full-time
Job Board / Commercial Service and Installation Technician
Added 23 hours ago
PA
Field Service Technician- Muswellbrook
Pumps and Pipeline Services
Field, BC
- Full-time
Wanted: Field Service Technician to help us grow from Great to Outstanding
Added 23 hours ago
X
Field Technician Trainee, Concrete Imaging (NDT)
XRSounder
Mississauga, ON
- Full-time
As one of Xradar’s Field Technician Trainee, Concrete Imaging (NDT), you will have the opportunity to gain experience and grow your career in construction. This is a mentally and physically…
Added 1 day ago
X
Concrete Coring Technician, Trainee
XRSounder
Burnaby, BC
- Full-time
Xradar is looking for an experienced and enthusiastic Concrete Coring Technician Trainee to join the team in Burnaby, BC! This is a great opportunity to grow your career in the field. This…
Added 1 day ago
BG
Agriculture Heavy Equipment Technician
Brandt Group of Companies
Drumheller, AB
- Full-time
Our Drumheller branch is looking for an exceptional individual to join our service department as a Heavy Equipment Technician (also known as an agriculture equipment technician) for our…
Added 1 day ago
PI
Molding - Material Handler - Shift D (7:30PM -7:30AM)
Polytainers Inc.
Toronto, ON · Etobicoke, ON
- Full-time
Reporting to the Molding Shift Supervisor/Packer Supervisor/Process Technician, the Material Handler is responsible for delivering packing supplies to the Molding production floor from the…
Added 1 day ago
Field Service Technician - New Westminster
Intertape Polymer Group (IPG)
Vancouver, BC · New Westminster, BC
Position Purpose: As a Field Service Technician, you will perform on-site maintenance, troubleshooting, and repairs of IPG/Better Packages equipment at customer locations. You ensure…
Added 1 day ago
NG
Desktop Support Engineer (Level 2)
NSC Global
Brantford, ON
- Other
…associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on…
Added 1 day ago
GC
Lead Apprenticeship, Training
Glencore Canada
Sparwood, BC
- $123,000 to $144,000 CAD / year
- Full-time
…Apprenticeship, Training professional leads EVR's Heavy Duty Equipment Technician (HDET) Apprenticeship Program, combining hands-on apprentice instruction with program leadership ensuring…
Added 1 day ago
PP
Snow Removal Crew Lead
Pro Property Services Inc.
Calgary, AB
- Full-time
We are currently looking for a Field Lead Technician for Snow Removal and Landscape Maintenance.
Added 1 day ago
CI
Manager, RF & Antenna Research and Technology
Calian in Space & Technology
Ottawa, ON
- Full-time
Ph.D. in Electrical Engineering, RF Engineering, Applied Physics, or related field.
Added 1 day ago
CI
Manager, RF & Antenna Systems
Calian in Space & Technology
Ottawa, ON
- Full-time
Support production ramp-up and resolution of field issues.
Added 1 day ago
A
HVAC Technician – Level 2
AirRevive
Hamilton, ON
- Full-time
This position requires experience equivalent to a journeyman-level technician generally 5-10 years of HVAC fieldwork or a combination of certifications and hands-on expertise. Although…
Added 1 day ago
ST
Geological mapping technician
Services Technominex Inc.
Rouyn-Noranda, QC
- From $35 CAD / hour
- Full-time
- On-site
Added 1 day ago
FP
Maintenance and Facilities Technician
Fresh Prep Foods Inc
Vancouver, BC
- $25.5 to $28 CAD / hour
- Full-time
We are seeking a skilled Facilities and Maintenance Technician to join our team. This role is responsible for maintaining the reliability, safety, and efficiency of both facility systems…
Added 1 day ago
SG
IT Support Technician
Skeena Gold + Silver
BC · Kitimat-Stikine A, BC
- $35 to $45 CAD / hour
- Full-time
Reporting to the Director, IT, the Site IT Support Technician provides hands‑on IT support for users, applications, and network and server infrastructure across the Eskay site. This role…
Added 1 day ago
EI
Diagnostic Technician
EBlock Inc.
Nisku, AB
- $36 to $45 CAD / hour
- Full-time
Diagnose transmission and engine problems onsite and in the field with inspectors.
Added 1 day ago
EI
Diagnostic Technician
EBlock Inc.
Cambridge, ON · Guelph, ON · Hamilton, ON · Milton, ON · Puslinch, ON
- $36 to $42 CAD / hour
- Full-time
Diagnostic Technician - $2,000.00 signing bonus!
Added 1 day ago
BG
SERVICE TECHNICIAN - BRITISH COLUMBIA
BV GLAZING
Burnaby, BC
- $65,000 to $75,000 CAD / year
- Full-time
Coordinate work plans with the Service Manager and Field Management.

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

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Job details

Apply by: Oct 16, 2026
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 8, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Experience troubleshooting Zebra printers or label makers, as well as Zebra barcode scanners
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

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More about this job

Responsibilities

The Desktop Support Engineer will maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals. They are responsible for managing help desk requests, documenting resolutions, and performing hands-on software and hardware upgrades.

Requirements

Candidates should have 5+ years of experience or an associate's degree in a related field. Proficiency in troubleshooting Zebra hardware, Microsoft and Mac operating systems, and strong interpersonal communication skills are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Zebra printers
Barcode scanners
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Analytical skills
Communication skills
System configuration
Help desk support
Diagnostic utilities

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Zebra Printers
Barcode Scanners
Microsoft
Mac OS X
Troubleshooting
Help Desk
System Configuration
Technical Support
Diagnostic Utilities
Documentation
Customer Service
IT Communications
Network Implementation
Peripherals
File Backups
Knowledge Base
Analytical Skills

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