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Added 13 mins ago
CC
Registered Pharmacy Technician - Signing Bonus Available
CareRx Corporation
Victoria, BC
- $33 to $36 USD / hour
- Full-time
CareRx is looking for a Registered Pharmacy Technician to join our Pharmacy team in supporting a group of LTC Homes and Retirement Communities in delivering safe and effective drug…
Added 20 mins ago
WT
Truck mechanic
West Tanks Ltd.
Edmonton, AB
- From $40.25 CAD / hour
- Full-time
- On-site
Automotive Service Technician Trade Certification
Added 28 mins ago
PV
Registered Veterinary Technician (RVT)
P3 Veterinary Partners
Creston, BC
- Full-time
Added 29 mins ago
BG
Maintenance Technician
BV GLAZING
Concord, ON
- $35 to $40 CAD / hour
- Full-time
Job Title: Maintenance Technician (Afternoon Shift)
Added 44 mins ago
BG
Agriculture Heavy Equipment Technician
Brandt Group of Companies
Drumheller, AB
- Full-time
Our Drumheller branch is looking for an exceptional individual to join our service department as a Heavy Equipment Technician (also known as an agriculture equipment technician) for our…
Added 44 mins ago
MO
Support Technician L2
MSP OPERATIONAL CORP
Richmond, BC
- $70,000 to $75,000 CAD / year
- Full-time
As we continue to grow, we are looking for a Support Technician L2 to join our team.
Added 45 mins ago
T
Network support technician
Techville
Oakville, ON
- From $37 CAD / hour
- Full-time
- On-site
Added 58 mins ago
PI
Molding - Material Handler - Shift D (7:30PM -7:30AM)
Polytainers Inc.
Toronto, ON · Etobicoke, ON
- Full-time
Reporting to the Molding Shift Supervisor/Packer Supervisor/Process Technician, the Material Handler is responsible for delivering packing supplies to the Molding production floor from the…
Added 1 hour ago
R|
Laboratory Technician
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Laboratory Technician will join Dr. Carl Boodman’s research program at the RI-MUHC, focused on Bartonella quintana and other neglected infections (Bartonella North). The incumbent will…
Added 1 hour ago
Field Service Technician - New Westminster
Intertape Polymer Group (IPG)
Vancouver, BC · New Westminster, BC
Position Purpose: As a Field Service Technician, you will perform on-site maintenance, troubleshooting, and repairs of IPG/Better Packages equipment at customer locations. You ensure…
Added 1 hour ago
SD
Pharmacy Assistant - CPS
Shoppers Drug Mart
Mississauga, ON
- Full-time
Pharmacy Technician Diploma from accredited college, but not required
Added 1 hour ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps plein Quarts de travail flexibles
Shoppers Drug Mart
Sherbrooke, QC
- Full-time
Added 1 hour ago
RR
Gas fitter - class b
Red River Furnace and Duct Cleaning
Winnipeg, MB
- $30 to $45 CAD / hour
- Full-time
- On-site
Heating, air conditioning, ventilation and refrigeration maintenance technology/technician
Added 2 hours ago
NG
Desktop Support Engineer (Level 2)
NSC Global
Brantford, ON
- Other
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Added 3 hours ago
MI
Pharmacy Technician - Full Time
Metro Inc.
Orleans, ON
- Full-time
Position Title: Pharmacy Technician - Full Time
Added 3 hours ago
KT
Information technology (IT) support technician
Karmakarah Technologies Inc
Moncton, NB
- $18 to $23 CAD / hour
- Part-time
- On-site
Added 4 hours ago
CW
Window and door service technician
Centra Windows
Calgary, AB
- $37 to $39 CAD / hour
- Full-time
- On-site
Added 5 hours ago
GC
Lead Apprenticeship, Training
Glencore Canada
Sparwood, BC
- $123,000 to $144,000 CAD / year
- Full-time
…Apprenticeship, Training professional leads EVR's Heavy Duty Equipment Technician (HDET) Apprenticeship Program, combining hands-on apprentice instruction with program leadership ensuring…
Added 5 hours ago
NS
Endoscope Decontamination Technician - Endoscope Decontamination Units (EDU)
NHS Scotland
NS · Cape Breton, NS
- Full-time
An opportunity has arisen for a Permanent technician within New Victoria Hospital Endoscopy Decontamination Unit.
Added 6 hours ago
OP
Electrical power system technician
On Power Systems Inc.
Langley, BC
- From $38.4 CAD / hour
- Full-time
Added 6 hours ago
MP
Heating, ventilation and air conditioning (HVAC) technician
Milani Plumbing Heating & Air Conditioning Ltd.
Burnaby, BC
- $40 to $45 CAD / hour
- Full-time
- On-site
Added 7 hours ago
MC
Refrigeration technician
Maitre Celsius inc.
Saint-Hyacinthe, QC
- $23.93 to $50.79 CAD / hour
- Full-time
Added 7 hours ago
MC
Refrigeration technician
Maitre Celsius inc.
Sherbrooke, QC
- $23.93 to $50.79 CAD / hour
- Full-time
Added 7 hours ago
MC
Refrigeration technician
Maitre Celsius inc.
Saint-Eustache, QC
- $23.93 to $50.79 CAD / hour
- Full-time
Added 7 hours ago
O
Industrial engineering technician
OmniLyte
Wawanesa, MB
- From $31.33 CAD / hour
- Full-time
- On-site

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 16, 2026
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 8, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Experience troubleshooting Zebra printers or label makers, as well as Zebra barcode scanners
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

Apply About employer

More about this job

Responsibilities

The Desktop Support Engineer will maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals. They are responsible for managing help desk requests, documenting resolutions, and performing hands-on software and hardware upgrades.

Requirements

Candidates should have 5+ years of experience or an associate's degree in a related field. Proficiency in troubleshooting Zebra hardware, Microsoft and Mac operating systems, and strong interpersonal communication skills are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Zebra printers
Barcode scanners
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Analytical skills
Communication skills
System configuration
Help desk support
Diagnostic utilities

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Zebra Printers
Barcode Scanners
Microsoft
Mac OS X
Troubleshooting
Help Desk
System Configuration
Technical Support
Diagnostic Utilities
Documentation
Customer Service
IT Communications
Network Implementation
Peripherals
File Backups
Knowledge Base
Analytical Skills

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