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Added 20 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 20 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 51 mins ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
The Manager, Integrated Supply Chain is responsible for managing the day-to-day execution of supply chain activities across demand planning, inventory management, procurement, supplier…
Added 51 mins ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
The Manager, Integrated Supply Chain is responsible for managing the day-to-day execution of supply chain activities across demand planning, inventory management, procurement, supplier…
Added 1 hour ago
HT
Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
As the Global Trade Compliance Program Manager, you will report to the Director, Global Trade Compliance & Customs and serve as the program lead for enterprise-wide trade compliance…
Added 1 hour ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
Bachelor's degree in Accounting, Finance, Information Systems, Business Administration, Risk Management, or a related discipline.
Added 2 hours ago
FH
Coordinator, Home Health Service Line - Surrey
Fraser Health Authority
Surrey, BC
- $49.2 to $67.08 CAD / hour
- Part-time
…planning, and assists staff to provide quality care by providing information based on specialized theory/practice, assessing clinical skills and/or assisting staff with activities as…
Added 2 hours ago
TH
Business Development Manager (Display/AV)
T&T HR Consulting
Canada
- Full-time
1. Achieve assigned sales targets, business objectives, and market expansion plans;
Added 2 hours ago
FH
Project Manager - Redevelopment & Major Projects
Fraser Health Authority
Surrey, BC
- $46.37 to $66.66 CAD / hour
- Full-time
As a Project Manager - Redevelopment & Major Projects you will advise on change strategies, approaches, and provide project and change services specific to the New Surrey Hospital & Cancer…
Added 3 hours ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
Work closely with the My Health NB PHN project team members, including Program Manager, Solution Architect, Project Manager, and Lead Business Analyst, on overall direction, scope, and…
Added 3 hours ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
Work closely with the My Health NB PHN project team members, including Program Manager, Solution Architect, Project Manager, and Lead Business Analyst, on overall direction, scope, and…
Added 3 hours ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
Work closely with the My Health NB PHN project team members, including Program Manager, Solution Architect, Project Manager, and Lead Business Analyst, on overall direction, scope, and…
Added 3 hours ago
SM
RQ11705 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Ability to gather client business requirements, corporate I&IT information mandates, client information technology strategic plans, environmental requirements, and standards.
Added 3 hours ago
SM
RQ11705 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Ability to gather client business requirements, corporate I&IT information mandates, client information technology strategic plans, environmental requirements, and standards.
Added 3 hours ago
SM
RQ11705 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Ability to gather client business requirements, corporate I&IT information mandates, client information technology strategic plans, environmental requirements, and standards.
Added 3 hours ago
SM
RQ11723 – Solutions Designer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Maintain and support healthcare systems, including Long-Term Care, Electronic Medical Records (EMRs), Hospital Information Systems (HISs), Clinical Assessment tools, and systems compliant…
Added 3 hours ago
SM
RQ11723 – Solutions Designer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Maintain and support healthcare systems, including Long-Term Care, Electronic Medical Records (EMRs), Hospital Information Systems (HISs), Clinical Assessment tools, and systems compliant…
Added 3 hours ago
SM
RQ11708 – Project Manager/Leader – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Manages, controls, and coordinates all project-related systems and procedures, including technology infrastructure change, transition, and implementation.
Added 3 hours ago
SM
RQ11708 – Project Manager/Leader – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Manages, controls, and coordinates all project-related systems and procedures, including technology infrastructure change, transition, and implementation.
Added 3 hours ago
SM
RQ11708 – Project Manager/Leader – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Manages, controls, and coordinates all project-related systems and procedures, including technology infrastructure change, transition, and implementation.
Added 4 hours ago
R
Mail Insert Operator
REPAY
Mississauga, ON
- Full-time
…is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its…
Added 5 hours ago
DE
LEAD TECHNOLOGY INTEGRATOR (AV)
Design Electronics
Niagara Falls, ON
- Full-time
Reporting to the Chief Technical Officer, the Lead Technology Integrator (AV) will be responsible for leading technical installation and construction projects, set up & configuration,…
Added 5 hours ago
YU
Senior PeopleSoft Integration Developer
York University
Toronto, ON
- Full-time
Reporting to the Manager, EABA, the Senior PeopleSoft Integration Developer is responsible for the analysis, design, execution and coordination of development efforts to facilitate…
Added 5 hours ago
SC
Content Producer
Sony Computer Entertainment France SA
Montreal, QC
- Full-time
…proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment…
Added 5 hours ago
PC
Finance Transformation Manager, Enterprise Performance Management (EPM) (Bilingual FR/EN)
Pwc Canada
Calgary, AB · Montreal, QC · Ottawa, ON
- Full-time
…their finance functions and improve their contribution to the business. We support our clients by analyzing needs, developing financial solutions, and offering guidance and support to help…

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

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Job details

Apply by: Oct 16, 2026
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 8, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Experience troubleshooting Zebra printers or label makers, as well as Zebra barcode scanners
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

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More about this job

Responsibilities

The Desktop Support Engineer will maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals. They are responsible for managing help desk requests, documenting resolutions, and performing hands-on software and hardware upgrades.

Requirements

Candidates should have 5+ years of experience or an associate's degree in a related field. Proficiency in troubleshooting Zebra hardware, Microsoft and Mac operating systems, and strong interpersonal communication skills are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Zebra printers
Barcode scanners
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Analytical skills
Communication skills
System configuration
Help desk support
Diagnostic utilities

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Zebra Printers
Barcode Scanners
Microsoft
Mac OS X
Troubleshooting
Help Desk
System Configuration
Technical Support
Diagnostic Utilities
Documentation
Customer Service
IT Communications
Network Implementation
Peripherals
File Backups
Knowledge Base
Analytical Skills

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