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Added 32 mins ago
WI
Vice President, Rail & Transit, Western Canada
WSP in Canada
BC · British Columbia, Canada
- Full-time
As one of the world’s leading professional services firms, we partner with clients across transportation, infrastructure, environment, buildings, energy, water, mining and metals. We pair…
Added 32 mins ago
G
Part Time Sales Associate - Vaughan Mills
Geox
Vaughan, ON
- Part-time
Partner with management team on the implementation of monthly visual directives
Added 32 mins ago
RS
INTEGRATED CHILD & YOUTH CLINICAL COUNSELLOR (ICY-CC)
Richmond School District No. 38
Richmond, BC
- Internship
As needed and as appropriate, attend school-based team meetings, partner and community agency meetings
Added 48 mins ago
SC
shift supervisor - Store# 22729, FERNIE
Starbucks Coffee Company
Fernie, BC
- Full-time
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Added 48 mins ago
SC
shift supervisor - Store# 04729, FANSHAWE & WONDERLAND
Starbucks Coffee Company
London, ON
- Full-time
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
Added 1 hour ago
AS
Senior IOS Developer
AgileGrid Solutions
Canada
- Full-time
Collaborate with partner developers (Android, React, and Angular) within the iceberg team to ensure the consistency and future evolution of our solutions.
Added 1 hour ago
NB
Senior Director, Sanctions Screening Analytics
National Bank of Canada
Montreal, QC
- Full-time
…analytics and model governance practices. You will act as a trusted partner to process owners, business domain leaders, IT delivery teams, and business partners to ensure alignment of model…
Added 1 hour ago
AP
Journeyman Plumber
ARG Plumbing Ltd
Calgary, AB
- Full-time
ARG Plumbing is Calgary's trusted partner for plumbing & gas installations, in-floor heating, and custom plumbing, with a focus on safety, efficiency, and customer satisfaction. We serve…
Added 1 hour ago
SC
Senior Analytics Engineer
Securian Canada
Toronto, ON
- $100,000 to $130,000 CAD / year
- Full-time
Partner with business and analytics stakeholders to translate complex requirements into reliable technical solutions.
Added 1 hour ago
SC
Director, Analytics & Insights
Securian Canada
Toronto, ON
- $130,000 to $170,000 CAD / year
- Full-time
Define and execute an analytics and insights roadmap aligned with enterprise, market, customer, and partner priorities.
Added 1 hour ago
SC
Director, Analytics & Insights
Securian Canada
Waterloo, ON
- $130,000 to $170,000 CAD / year
- Full-time
Define and execute an analytics and insights roadmap aligned with enterprise, market, customer, and partner priorities.
Added 1 hour ago
SC
Senior Analytics Engineer
Securian Canada
Waterloo, ON
- $100,000 to $130,000 CAD / year
- Full-time
Partner with business and analytics stakeholders to translate complex requirements into reliable technical solutions.
Added 1 hour ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
Influence and partner with senior leaders, departmental leadership teams, managers, and employees to embed safety and risk management into strategic planning, operational decision-making,…
Added 1 hour ago
CO
Chief of Police
City of Saint John
Saint John, NB
- Full-time
…associations, municipal partners, community organizations, partner agencies, provincial bodies and policing counterparts. You will also participate in the City’s Public Safety Committee…
Added 1 hour ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
Partner with departments to understand operational needs and translate them into technology-enabled solutions
Added 2 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
As a strategic partner to clinical, operational, and executive leaders, the Manager delivers financial and operational insights that support organizational performance, resource…
Added 2 hours ago
TC
Forgerock Developer
Tata Consultancy Services
Montreal, QC
- Full-time
TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT…
Added 2 hours ago
AP
Apprentice Plumber
ARG Plumbing Ltd
Calgary, AB
- Full-time
ARG Plumbing is Calgary's trusted partner for top-tier plumbing and heating solutions. With a COR Safety Program Certification, we ensure that every project is completed to the highest…
Added 2 hours ago
TC
Data Developer
Tata Consultancy Services
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT…
Added 2 hours ago
VM
Sales Internship for 2027
Vantage Marketing Canada
Montreal, QC
- Internship
Today, we partner with best-in-class home service providers such as Insight Canada the largest residential pest control service company in the country (think the Apple of pest control) to…
Added 2 hours ago
KS
Temporary Sales Support Associate
kate spade new york
Vancouver, BC · Pacific Centre
- Part-time
Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
Added 3 hours ago
AT
Recruitment Coordinator
Armour Transportation Systems
Moncton, NB
- Full-time
Partner with multiple teams to ensure smooth handoffs and compliance.
Added 3 hours ago
TC
Network and Infra Integrator
Tata Consultancy Services
Montreal, QC
- Full-time
TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT…
Added 3 hours ago
C
Temporary Sales Support Associate
Coach
Edmonton, AB
- Part-time
Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
Added 3 hours ago
WC
(CAN) Asset Protection Operations Team Lead
Walmart Canada
Ottawa, ON
- Full-time
Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring of new associates.

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 16, 2026
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 8, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Experience troubleshooting Zebra printers or label makers, as well as Zebra barcode scanners
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

Apply About employer

More about this job

Responsibilities

The Desktop Support Engineer will maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals. They are responsible for managing help desk requests, documenting resolutions, and performing hands-on software and hardware upgrades.

Requirements

Candidates should have 5+ years of experience or an associate's degree in a related field. Proficiency in troubleshooting Zebra hardware, Microsoft and Mac operating systems, and strong interpersonal communication skills are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Zebra printers
Barcode scanners
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Analytical skills
Communication skills
System configuration
Help desk support
Diagnostic utilities

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Zebra Printers
Barcode Scanners
Microsoft
Mac OS X
Troubleshooting
Help Desk
System Configuration
Technical Support
Diagnostic Utilities
Documentation
Customer Service
IT Communications
Network Implementation
Peripherals
File Backups
Knowledge Base
Analytical Skills

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