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Added 19 mins ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
Added 48 mins ago
ND
Level 2 IT Support Technician
NetFusion Designs | Managed IT Support Services & Cloud Hosting
Toronto, ON
- Contract
…look after our clients' servers, Microsoft 365, networks and security, and pride ourselves on fast, friendly support and fixing problems properly the first…
Added 1 hour ago
TS
Class 1 Truck Driver - Dry Bulk
The Seaboard Transport Group
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Division, Driver & Technician of the Month Programs
Added 1 hour ago
CG
Technician, HEO (Mount Milligan)
Centerra Gold Inc.
Fort St. James, BC
- Internship
We have an exciting opportunity for an Technician, HEO to join our Mount Milligan Mine (MTM) operations site.
Added 1 hour ago
WR
Pharmacy Technician (We Care Retail)
Windsor Regional Hospital
Windsor, ON
- Full-time
The Registered Pharmacy Technician is responsible for the technical activities of the Pharmacy, acting under the direct supervision of the pharmacist. The incumbent is responsible for…
Added 5 hours ago
WF
Automotive mechanic
WESTON FORD
North York, ON
- From $36.92 CAD / hour
- Full-time
- On-site
Automotive Service Technician Trade Certification
Added 5 hours ago
FF
Automotive mechanic
Formula Ford Lincoln Sales inc
Pickering, ON
- From $36.92 CAD / hour
- Full-time
- On-site
Automotive Service Technician Trade Certification
Added 5 hours ago
IC
Commercial Service and Installation Technician
Intek Communications Inc.
Toronto, ON
- Full-time
Job Board / Commercial Service and Installation Technician
Added 5 hours ago
ST
Telecommunications Technician
SS Tech Solution Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Role Description The Telecommunications Technician is a full-time, on-site role based in the Greater Toronto Area, Canada. This role involves installing, configuring, and maintaining…
Added 6 hours ago
CA
Automotive refinishing technician
CROSSOVER AUTOBODY & PAINT
Winnipeg, MB
- From $31.5 CAD / hour
- Full-time
- On-site
Added 6 hours ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
Added 6 hours ago
T
Cell phone repair technician
Tech-Eyes
Hinton, AB
- From $38.28 CAD / hour
- Full-time
- On-site
Added 6 hours ago
RS
Operations Management Trainee
Ryder System, Inc.
Mississauga, ON
- Full-time
Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
Added 6 hours ago
HT
Motor vehicle mechanic
Hennywales Tires & Automotive Inc.
Scotsburn, NS
- $20 to $25 CAD / hour
- Full-time
- Contract
- On-site
Automotive Service Technician Trade Certification
Added 6 hours ago
RM
AME (aircraft maintenance engineer) (except avionics)
Rotor Maxx Support
Parksville, BC
- From $30 CAD / hour
- Full-time
- On-site
Airframe mechanics and aircraft maintenance technology/technician
Added 8 hours ago
AN
Nail care technician
ANNA NAILS AND SPA
Regina, SK
- From $34 CAD / hour
- Full-time
- On-site
Added 8 hours ago
LS
User support technician
Lynxedge Solutions Inc
Victoria, BC
- From $37.1 CAD / hour
- Full-time
- On-site
Added 8 hours ago
NT
Nail care technician
Nails Time
St. John's, NL
- From $17 CAD / hour
- Full-time
- On-site
Added 9 hours ago
MG
Reprocessing Technician (Medical Device Reprocessing Department)
Michael Garron Hospital
Toronto, ON
- Temporary
Added 9 hours ago
CI
Preventive Medicine (Public Health Services)
Calian in Space & Technology
Kingston, ON
- Full-time
…Services Technologist (also known as Preventative Medicine Technician) possess specialized expertise, knowledge, and skills in the areas of public health related…
Added 9 hours ago
MG
Leadhand, Medical Devices Reprocessing Department
Michael Garron Hospital
Toronto, ON
- Full-time
Demonstrated ability to be fully competent in the role of a MDRD technician
Added 9 hours ago
FC
Automotive service technician
FFUN Chevrolet Buick GMC Swan River
Swan River, MB
- $28 to $46 CAD / hour
- Full-time
- On-site
Automotive Service Technician Red Seal Certificate
Added 10 hours ago
HN
Nail care technician
Hollywood Nails
St. John's, NL
- $16.35 to $18.5 CAD / hour
- Full-time
- On-site
Added 10 hours ago
FA
Automotive service technician
Father and Son Auto Ltd.
Edmonton, AB
- From $37.5 CAD / hour
- Full-time
- On-site
Automotive Service Technician Red Seal Certificate
Added 10 hours ago
WS
Heavy duty mechanic - agricultural
Western Sales (1986) Ltd
Rosetown, SK
- $38 to $56 CAD / hour
- Full-time
- On-site
Agricultural Equipment Technician Red Seal Certificate

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

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Applications open in a new tab.

Job details

Apply by: Oct 16, 2026
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 8, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Experience troubleshooting Zebra printers or label makers, as well as Zebra barcode scanners
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

Apply About employer

More about this job

Responsibilities

The Desktop Support Engineer will maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals. They are responsible for managing help desk requests, documenting resolutions, and performing hands-on software and hardware upgrades.

Requirements

Candidates should have 5+ years of experience or an associate's degree in a related field. Proficiency in troubleshooting Zebra hardware, Microsoft and Mac operating systems, and strong interpersonal communication skills are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Zebra printers
Barcode scanners
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Analytical skills
Communication skills
System configuration
Help desk support
Diagnostic utilities

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Zebra Printers
Barcode Scanners
Microsoft
Mac OS X
Troubleshooting
Help Desk
System Configuration
Technical Support
Diagnostic Utilities
Documentation
Customer Service
IT Communications
Network Implementation
Peripherals
File Backups
Knowledge Base
Analytical Skills

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