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Added 1 min ago
GE
Applications sales engineer
GE Energy Power Conversion Canada Inc
Peterborough, ON
- $117,300 to $167,300 CAD / year
- Full-time
- Hybrid
Added 7 mins ago
AG
Construction project manager
Atlantic Glass Systems
Fredericton, NB · Moncton, NB
- $60,000 to $70,000 CAD / year
- Full-time
- On-site
Operate CADD and other computer software systems
Added 3 hours ago
TG
Field Systems Engineer (Level 1+)
Tech Guardian
Field, BC
- Full-time
Position – Field, Systems Engineer (Level 1+) Inland Empire
Added 3 hours ago
S
Building Coordinator
SYSTRA
Montreal, QC
- Full-time
Professional Engineer (P.Eng.) or Registered Architect (or eligibility in Canada) is considered as an asset
Added 3 hours ago
E-
BMS Engineer Candidate
EXONIX - Global Industrial Company
Engineer, BC
- Full-time
We are seeking a skilled BMS Engineer to join our team and play a key role in designing, implementing, and maintaining cutting-edge building management systems for our clients.
Added 3 hours ago
VM
Graduate Engineer
Voe Marine
Engineer, BC
- Full-time
As a Voe Engineer: naval / structural / mechanical you will make a valuable contribution towards a wide variety of interesting projects spanning the full breadth of our portfolio.
Added 4 hours ago
TD
Software engineer
Tao Digital ULC
Toronto, ON
- From $57 CAD / hour
- Full-time
- Hybrid
Lead and co-ordinate teams of information systems professionals in the development of software and integrated information systems, process control software and other embedded software…
Added 4 hours ago
T
Edge/Systems Engineer
TAIRC
Niagara-on-the-Lake, ON
- Volunteer
Implement security measures: Protect sensitive data and models on devices.
Added 6 hours ago
V
Senior Software Engineer (Rust)
Varonis
Vancouver, BC
- Full-time
Senior Software Engineer – Secure AI Platform (Vancouver, On-Site)
Added 6 hours ago
V
QA Engineer
Varonis
Vancouver, BC
- Full-time
The Role: We are seeking a highly skilled QA Engineer to join our R&D team supporting Varonis Atlas. In this role, you will design, implement, and execute tests to ensure the reliability,…
Added 8 hours ago
W
Intermediate Electrical and Instrumentation Engineer , Nuclear
Worley
Markham, ON
- Full-time
Worley is seeking a Instrumentation Engineer in Markham, Ontario with demonstrated experience in the Ontario nuclear sector (OPG or Bruce Power). You will be supporting complex I&C designs…
Added 8 hours ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Toronto, ON · Ottawa, ON · Montreal, QC · Quebec, QC · Prince George, BC · Vancouver, BC · Kelowna, BC · Halifax, NS · Calgary, AB
- Full-time
We are seeking a hands-on Salesforce Platform and AI Engineer to design, build, and scale secure, data-driven solutions that advance CCS’s mission. This role combines Salesforce…
Added 10 hours ago
NG
Desktop Support Engineer (Level 2)
NSC Global
Brantford, ON
- Other
…peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May…
Added 10 hours ago
ES
Senior Product Manager | Applied AI
EPAM Systems
Canada
- Full-time
…ability to build, train or tune machine-learning models as an ML engineer or data scientist…
Added 10 hours ago
ES
Compute Platform SRE Lead
EPAM Systems
Canada
- Full-time
Ensure security and vulnerability compliance, including user management and certificate lifecycle management
Added 10 hours ago
ES
Senior Cloud & Infrastructure Engineer (Azure & Terraform)
EPAM Systems
Canada
- Full-time
We are looking for a senior-level Infrastructure Engineer with deep expertise in Azure Cloud architecture and production-grade Terraform development. You will own the creation,…
Added 11 hours ago
KI
Cloud Engineer 2, Site Reliability Engineering
Kinaxis Inc.
Ottawa, ON
- Full-time
We are seeking a Cloud Engineer II within the Site Reliability Engineering team to support the reliability, automation, and operational efficiency of the Kinaxis SaaS platform. In this…
Added 13 hours ago
S
Lead Solutions Architect
SAILLENT
Canada
- Contract
→ 5+ years as a Solutions Architect or Security Engineer in cybersecurity, cloud infrastructure, or AI/ML platforms.
Added 14 hours ago
L
Principal AI/ML Engineer
lululemon
Vancouver, BC
- Full-time
As a Principal AI/ML Engineer, you will define and drive implementation approaches for enterprise-scale AI initiatives that transform how lululemon operates and delivers value. You will…
Added 15 hours ago
FS
Lead software engineer
Forgeahead Solutions Corporation
Surrey, BC
- From $130,000 CAD / year
- Full-time
- Hybrid
Conduct tests and perform security and quality controls
Added 15 hours ago
S
Post‑Quantum Research & PKI Cryptography Engineer
Securetron
Canada
- Full-time
Securetron is seeking a Post‑Quantum Research & PKI Cryptography Engineer to lead research, prototyping, and implementation of quantum‑resistant cryptographic workflows within our PKI…
Added 17 hours ago
MC
Platform Engineer - Azure (35991)
Myticas Consulting
Canada
- Contract
Experience in regulated or security-conscious environments is an asset.
Added 17 hours ago
MC
Senior Cybersecurity Test Engineer (35651)
Myticas Consulting
Ottawa, ON
- Contract
We are seeking a Senior Cybersecurity Test Engineer to lead and execute security testing activities across applications, infrastructure, cloud environments, APIs, and system integrations.…
Added 17 hours ago
MC
Principal Embedded Software Firmware Engineer (35837)
Myticas Consulting
Ottawa, ON
- Contract
Principal Embedded Software/Firmware Engineer
Added 17 hours ago
MC
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
- Full-time
Technical Consultant III (Software Engineer, Senior/Lead)

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

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Applications open in a new tab.

Job details

Apply by: Oct 16, 2026
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 8, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Experience troubleshooting Zebra printers or label makers, as well as Zebra barcode scanners
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

Apply About employer

More about this job

Responsibilities

The Desktop Support Engineer will maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals. They are responsible for managing help desk requests, documenting resolutions, and performing hands-on software and hardware upgrades.

Requirements

Candidates should have 5+ years of experience or an associate's degree in a related field. Proficiency in troubleshooting Zebra hardware, Microsoft and Mac operating systems, and strong interpersonal communication skills are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Zebra printers
Barcode scanners
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Analytical skills
Communication skills
System configuration
Help desk support
Diagnostic utilities

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Zebra Printers
Barcode Scanners
Microsoft
Mac OS X
Troubleshooting
Help Desk
System Configuration
Technical Support
Diagnostic Utilities
Documentation
Customer Service
IT Communications
Network Implementation
Peripherals
File Backups
Knowledge Base
Analytical Skills

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