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Added 2 hours ago
C
Technical Design Manager (Grid)
CATL
Canada
- Full-time
We are looking to recruit a technically astute engineering professional with experience in the renewable market to support the growth of the CATL businesses. The candidate will bring a good…
Added 2 hours ago
W
Intermediate Electrical and Instrumentation Engineer , Nuclear
Worley
Markham, ON
- Full-time
…Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable…
Added 2 hours ago
KG
Building Operator (Toronto)
Kipling Group
Toronto, ON
- Full-time
Reviews and completes daily entries into the engineer’s log; investigates any issues
Added 2 hours ago
AI
Java Fullstack Developer – AWS & Capital Markets
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
We're seeking a Senior Software Engineer to enhance a cross-asset order and position management system. The engineer shall have experience designing and building robust, scalable systems…
Added 2 hours ago
BG
Production Scheduler/Coordinator
BV GLAZING
Concord, ON
- $55,000 to $65,000 CAD / year
- Full-time
…From Toronto to Texas, we are vertically integrated to design, engineer, manufacture and install the complete building envelope with today’s most ambitious developers. Serving both…
Added 2 hours ago
CC
Senior Salesforce Engineer
Canadian Cancer Society
Toronto, ON · Ottawa, ON · Montreal, QC · Quebec, QC · Prince George, BC · Vancouver, BC · Kelowna, BC · Halifax, NS · Calgary, AB
- Full-time
…invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a…
Added 4 hours ago
HT
Product Development Engineer
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 4 hours ago
HT
Designer, Development (Service)
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 4 hours ago
NG
Desktop Support Engineer (Level 2)
NSC Global
Brantford, ON
- Other
NSC Global is currently looking for a Desktop Support Engineer to join our growing company.
Added 4 hours ago
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Civil Engineer (design and projects)
JobsMedia.io
Montreal, QC
- Full-time
Mentor and support junior engineers and technicians
Added 5 hours ago
ES
Senior Product Manager | Applied AI
EPAM Systems
Canada
- Full-time
…ability to build, train or tune machine-learning models as an ML engineer or data scientist…
Added 5 hours ago
ES
Compute Platform SRE Lead
EPAM Systems
Canada
- Full-time
We are seeking a skilled Compute Platform SRE Lead to support EPAM's Compute Managed Services project. The role focuses on KTLO (Keep the Lights On) activities, ensuring 24x7 monitoring,…
Added 5 hours ago
KI
Cloud Engineer 2, Site Reliability Engineering
Kinaxis Inc.
Ottawa, ON
- Full-time
We are seeking a Cloud Engineer II within the Site Reliability Engineering team to support the reliability, automation, and operational efficiency of the Kinaxis SaaS platform. In this…
Added 5 hours ago
BC
Engineer and Project Leader, Industrial Piping
BBA Consultants
Montreal, QC
- Full-time
Your role as an engineer will be to participate in engineering, in selecting technology and in executing projects in the mining and heavy industry sectors. You’ll also help identify…
Added 7 hours ago
KA
Structural Engineer (Entry-Level)
Kleinschmidt Associates
Halifax, NS
- Full-time
Kleinschmidt has a full-time opening for an Engineer with a structural emphasis to perform structural analysis and design and engineering related field work for hydroelectric, fisheries,…
Added 8 hours ago
HR
Software Analyst
Hitachi Rail
Toronto, ON
- Full-time
The Software Analyst contributes to the design, development, integration, and testing of low- to medium-complexity operationally critical and safety-critical software systems within the…
Added 9 hours ago
L
Principal AI/ML Engineer
lululemon
Vancouver, BC
- Full-time
…design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on…
Added 9 hours ago
B
LEAD SPECIALIST MINING ENGINEER - CORP. DEV.
brh
Montreal, QC
- Full-time
Responsible for mine planning, design, scheduling, and optimisation across open pit and underground projects in support of growth, due diligence, and asset-transformational studies. You…
Added 10 hours ago
FS
Lead software engineer
Forgeahead Solutions Corporation
Surrey, BC
- From $130,000 CAD / year
- Full-time
- Hybrid
Consult with clients after sale to provide ongoing support
Added 10 hours ago
HT
Designer, Development (Service)
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 10 hours ago
HT
Product Development Engineer
Husky Technologies
Bolton, ON
- Full-time
…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 10 hours ago
RF
Senior Platform Engineer
Rodeo FX
Montreal, QC
- Full-time
Rodeo FX is seeking a Senior Platform Engineer to help build and operate the technical platform that our VFX pipeline runs on. As the VFX team scales, we need a dependable, well-managed…
Added 10 hours ago
ES
Structural Engineer P.Eng
Engineering Search Firm Inc.
Hanover, ON
- Full-time
Our client, a leader in the manufacturing and engineering world is looking for an experienced Professional Engineer to play a key role in the design, analysis, approval and continuous…
Added 11 hours ago
MC
Platform Engineer - Azure (35991)
Myticas Consulting
Canada
- Contract
…delivery leads, and application teams to deploy infrastructure, support integrations, resolve issues, and document completed…
Added 11 hours ago
MC
Program Chief Engineer – Spacecraft Satellite Systems (35863)
Myticas Consulting
Canada
- Full-time
Program Chief Engineer – Spacecraft / Satellite Systems

NSC Global

Desktop Support Engineer (Level 2)

Brantford, ON, Canada

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Applications open in a new tab.

Job details

Apply by: Oct 16, 2026
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 8, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Experience troubleshooting Zebra printers or label makers, as well as Zebra barcode scanners
Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

Apply About employer

More about this job

Responsibilities

The Desktop Support Engineer will maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals. They are responsible for managing help desk requests, documenting resolutions, and performing hands-on software and hardware upgrades.

Requirements

Candidates should have 5+ years of experience or an associate's degree in a related field. Proficiency in troubleshooting Zebra hardware, Microsoft and Mac operating systems, and strong interpersonal communication skills are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Zebra printers
Barcode scanners
Microsoft OS
Mac OS X
Technical documentation
Customer service
Problem solving
Analytical skills
Communication skills
System configuration
Help desk support
Diagnostic utilities

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Zebra Printers
Barcode Scanners
Microsoft
Mac OS X
Troubleshooting
Help Desk
System Configuration
Technical Support
Diagnostic Utilities
Documentation
Customer Service
IT Communications
Network Implementation
Peripherals
File Backups
Knowledge Base
Analytical Skills

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