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Added 2 mins ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
Added 2 mins ago
EM
Maintenance Technician
Edon Management
AB · Edmonton, AB
- Full-time
Edon Management is looking for a Maintenance Technician to join our Edmonton team, supporting a portfolio of corporate office environments for one of our institutional clients. This role is…
Added 2 mins ago
SS
IT/AV Technician (Part Time/On Call)
Sky Systems, Inc. (SkySys)
Vancouver, BC
- Part-time
- Contract
SkySys is looking for a reliable and technically skilled IT/AV Technician to provide on-site IT support, audiovisual troubleshooting, and conference room assistance in Vancouver.
Added 6 mins ago
BC
Junior Project Controls Technician
Bantrel Co.
Calgary, AB
- Full-time
We are currently seeking a qualified Project Controls Technician to join our Energy team, based out of Calgary. The Project Controls Technician supports project teams by providing project…
Added 6 mins ago
M
Auto Body Technician
MasterTech
Richmond, BC
- Full-time
Added 6 mins ago
Registered Pharmacy Technician - Pharmacy Services
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Pharmacy Manager/Operations Manager, the Registered Pharmacy Technician participates in the provision of safe, competent, patient or family centered ethical care, ensuring…
Added 6 mins ago
Electrical/Mechanical Technician
Aecon
Kincardine, ON
Reporting to the Welding Manager or Tooling Manager/Lead, the Equipment Electrical/Mechanical Technician is responsible for supporting any tooling designs, preventative maintenance, and…
Added 19 mins ago
RM
Coordinator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Temporary
Regulated Pharmacy Technician or Pharmacist in good standing with the Ontario College of Pharmacists
Added 19 mins ago
EM
HVAC Technician
Edon Management
Medicine Hat, AB
- Full-time
Tired of chasing seasonal work? Edon is hiring a journeyperson HVAC/R technician to look after a large, technically complex site in the Medicine Hat area. You'll have year-round work, a…
Added 19 mins ago
G
Service Technician
Gescan
Calgary, AB
- Full-time
Added 19 mins ago
TI
Service Technician - Heavy Equipment
TENCO Inc.
Caledon, ON
- Full-time
We are currently looking for a Service Technician to join our team.
Added 19 mins ago
HT
Manuf. Support Technician
Husky Technologies
Bolton, ON
- Full-time
Added 34 mins ago
Afternoon 310J/T Apprentice Trailer Mechanic- Challenger- Cambridge
Fastfrate Group
Cambridge, ON
2-5 years of prior work experience as a technician an asset
Added 34 mins ago
Home Health Care - Rehab Coordinator
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
St. John's, NL
Added 34 mins ago
Production Technician - Chassis Prep - Mechanical / Electrical
Crestline
Saskatoon, SK
Added 34 mins ago
Production Technician - Detailer
Crestline
Saskatoon, SK
Added 34 mins ago
Production Technician - Paint Prep
Crestline
Saskatoon, SK
As a Production Technician - Paint Prep, you will be able to:
Added 34 mins ago
Registered Veterinary Technician - No Weekends, Exceptional Team Culture!
VetStrategy / Daubigny
Arnprior, ON
Registered Veterinary Technician designation (or eligibility for registration in Ontario)
Added 34 mins ago
UO
HVAC Technician
University of Alberta
Edmonton, AB
- Full-time
…and equipment is repaired properly. The HVAC Instrumentation Technician provides service by operating, repairing, and maintaining the HVAC systems and other related mechanical, electronic,…
Added 34 mins ago
NB
HVAC Apprentice (1st to 5th Year)
Naylor Building Partnerships
Whitby, ON
- $26.24 to $52.48 CAD / hour
- Full-time
GT2 Gas Technician license required or higher and ODP certification
Added 34 mins ago
NB
HVAC Apprentice (3rd to 5th Year)
Naylor Building Partnerships
Brampton, ON
- $39.36 to $52.48 CAD / hour
- Full-time
GT2 Gas Technician license required or higher and ODP certification
Added 36 mins ago
TO
Electrical and Instrumentation Specialist
Tourmaline Oil Corp
Calgary, AB
- Contract
Dual journeyperson certification as an Electrician and an Instrumentation and Controls Technician.
Added 36 mins ago
BÉ
Coordinator – Building Maintenance
Bruneau Électrique Inc
Joliette, QC
- Full-time
Added 36 mins ago
E
Technicien(ne) en Administration Finance
Eco-Counter
Montreal, QC
- Full-time
Eco-Compteur's Montreal office is looking for an Administrative and Finance Technician to work on our two subsidiaries in Canada and the United States. This position is a unique opportunity…
Added 36 mins ago
MT
Quality Assurance Technologist/Technician (Electronics)
Mirion Technologies
Cambridge, ON
- Full-time
The primary function of the Quality Assurance Technologist/Technician is to ensure compliance to product quality as defined by the customer, code and other specifications through proper…

NSC Global

Desktop Support Engineer (Level 2)

Mississauga, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Oct 22, 2026
Experience: May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area.
Posting language: English
Posted: Oct 18, 2026

Original job description

Overview

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC GlobalSTART DATE: IMMEDIATELY

Responsibilities

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications

Knowledge & Experience:

Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.

Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.

Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

Apply About employer

More about this job

Responsibilities

The Desktop Support Engineer is responsible for maintaining, troubleshooting, and repairing computer hardware and software systems. They provide help desk support to end users, document problem-solving processes, and perform hands-on system upgrades and configurations.

Requirements

Candidates should have 5+ years of experience in the field or an associate's degree in a related area. Strong knowledge of computer hardware, Microsoft and Mac operating systems, and excellent communication and interpersonal skills are required.

Skills

Desktop support
Hardware troubleshooting
Software installation
Microsoft OS
Mac OS X
Help desk support
Technical documentation
Customer service
Diagnostic utilities
System configuration
Problem resolution
Communication skills
Interpersonal skills
Analytical skills
Team collaboration

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Hardware
Software
Microsoft
Mac OS X
Help Desk
Troubleshooting
Peripherals
System Upgrades
User Accounts
Diagnostic Utilities
Technical Support
Documentation
Customer Service
IT Communications
Network Implementation
Cisco
Field Support
Problem Resolution
Knowledge Base

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