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CO
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- Full-time
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End-User Support Specialist – 1 year contract
Pinchin in Canada
Mississauga, ON
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NSG Group

Process Engineer / Process Improver

Collingwood, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

The Process Engineer is a key technical leader responsible for the optimization, standardization, and continuous improvement of manufacturing processes of a high-performance, 24/7 automotive glass manufacturing operation. This role ensures stable, safe, and efficient production processes through data-driven analysis, cross-functional collaboration, and rigorous adherence to manufacturing standards (safety, quality, performance). The Process Engineer will lead process troubleshooting, support production continuity, and drive projects that improve manufacturing KPI’s, reduce waste, and enhance product quality.

The Process Engineer must foster a proactive culture of accountability, efficiency, and employee engagement, supporting NSG/Pilkington's values and business conduct standards.

Safety & Compliance

Support the safety-first culture by ensuring compliance with all safety procedures, OSHA requirements, and environmental standards.
Lead proactive risk identification and resolution, ensuring that all team members operate in a safe and professional manner.
Lead and support the implementation of 5S, TPM, and other visual management systems to enhance workplace safety and organization.

Process Optimization & Daily Production Support

Monitor daily process performance across shifts to ensure safety, quality, and productivity targets are met.
Provide real-time technical support for process issues; lead root cause analysis and implement sustainable corrective actions.
Act as the first line of technical support for operators, technicians, and shift supervisors by promptly addressing issues beyond their control; ensure root causes are identified and corrected, and that operators receive training and coaching to prevent recurrence and build long-term operational capability.
Partner with Area Managers, Maintenance, and Quality to coordinate fast, effective responses to production interruptions.
Analyze and reduce process variability; identify and implement productivity improvements and waste reduction opportunities. Lead and implement OCS initiatives – operational cost savings – in line with area targets.
Support and enforce immediate containment and escalation protocols when production issues impact customer requirements.

SOP Development & Training

Develop and maintain Standard Operating Procedures (SOPs), setup sheets, and process documentation to ensure standardization and repeatability.
Lead training efforts for production team members and supervisors on new or revised processes, ensuring understanding and compliance.
Conduct regular audits of SOP adherence; address behavioral and performance gaps through coaching or corrective measures with Supervisors and Area Managers.

Continuous Improvement & Structured Problem Solving

Lead and execute regular and consistent improvement initiatives that drive waste elimination, performance enhancement, and process reliability such as scrap reduction, cycle time, labor efficiency, and other key process metrics, ensuring alignment with area KPIs and operational cost-saving goals.
Lead and execute continuous improvement and cost reduction projects from concept to implementation.
Use structured problem-solving frameworks (Lean, Six Sigma, PDCA, A3) to guide the improvement initiatives through root cause identification and solution implementation.
Ensure improvement efforts are sustained and integrated into SOPs, training materials, and daily routines.
Collaborate with the Continuous Improvement Manager and Area Managers to support a culture of operational excellence.
Support capital investment projects, equipment upgrades, and layout modifications in collaboration with Engineering and Maintenance.
Autonomously work with suppliers, engineering firms, and vendors on technical specifications and process improvements.

Data Analysis & Reporting

Collect, analyze, and interpret process data (OEE, scrap, downtime, cycle times, labor efficiency, etc.) to identify trends and improvement opportunities.
Support MES system accuracy by ensuring data integrity and timely updates to process parameters and reporting standards.
Lead the development and maintenance of visual management tools, dashboards, and control charts.

Cross-Functional Collaboration

Serve as a technical liaison between production, maintenance, engineering, materials, and quality teams to align process changes and priorities.
Participate in daily meetings and shift handovers to ensure smooth transitions and timely issue resolution.
Actively contribute to Kaizen events, TPM activities, and 5S implementation within assigned areas.

Other Responsibilities

Perform all other duties as assigned by leadership.

Qualifications Required:

Bachelor’s degree in mechanical, Industrial, Manufacturing, or Process Engineering (or equivalent).
Demonstrated skills related to root cause analysis, lean manufacturing, and statistical process control.
Demonstrated skills to continually improve the process, product, and systems of the organization.
Demonstrated strong attention to detail.
Proficient with Microsoft Office applications
Excellent interpersonal and communication skills, with a collaborative and proactive mindset.
Familiarity with TPM, 5S, and Kaizen tools.

Qualifications Desired:

Six Sigma Black belt or Green belt certified

Other Requirements:

Must be able to occasionally lift, carry, push and/or pull objects weighing up to 50 lbs.
Availability for occasional off-shift or weekend support in a 24/7 operation.

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More about this job

Responsibilities

Optimize and standardize manufacturing processes by providing production-floor technical support, analyzing performance data, resolving process issues, and leading safety, quality, and cost-improvement initiatives. Develop procedures and training, coordinate with cross-functional teams, and ensure improvements are sustained in daily operations.

Requirements

A bachelor's degree in mechanical, industrial, manufacturing, or process engineering, or equivalent, is required, along with demonstrated skills in root cause analysis, lean manufacturing, statistical process control, and continuous improvement. Strong attention to detail, Microsoft Office proficiency, communication and collaboration skills, and familiarity with TPM, 5S, and Kaizen are required; Six Sigma certification is desired.

Skills

Process Optimization
Root Cause Analysis
Lean Manufacturing
Six Sigma
Statistical Process Control
Continuous Improvement
Problem Solving
Data Analysis
Standard Operating Procedures
Training and Coaching
Cross-Functional Collaboration
5S
Total Productive Maintenance
Kaizen
Microsoft Office
Process Documentation

Visa sponsorship

Not detected in the job text

Keywords

Automotive Glass Manufacturing
Process Engineering
Process Optimization
Root Cause Analysis
Lean Manufacturing
Six Sigma
Statistical Process Control
PDCA
A3 Problem Solving
OEE
MES
Scrap Reduction
Cycle Time
Labor Efficiency
Downtime Analysis
Standard Operating Procedures
5S
Total Productive Maintenance
Kaizen
Visual Management
Control Charts
Operational Cost Savings
Safety Compliance
OSHA
Environmental Standards
Continuous Improvement
Manufacturing KPIs
Microsoft Office
Capital Projects
Supplier Collaboration

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